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Voice Customer Program Manager Jobs (NOW HIRING)

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

Program Manager

Anoka, MN · On-site

$85K - $95K/yr

This role bridges production control, scheduling, new product introduction, and program management -- ensuring customer needs are met through effective coordination of planning, manufacturing ...

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

Program Manager

Anoka, MN · On-site

$85K - $95K/yr

This role bridges production control, scheduling, new product introduction, and program management -- ensuring customer needs are met through effective coordination of planning, manufacturing ...

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Program Manager

Cranbury, NJ · On-site

$110K - $130K/yr

Leads programs from early customer engagement and opportunity shaping through successful delivery ... Experience managing programs involving physical product development, engineering services, or ...

Lead end-to-end execution of customer programs following deal closure, ensuring quality, cost ... Manage program scope, budgets, profitability, and timeline delivery while coordinating scope ...

Lead endtoend execution of customer programs following deal closure, ensuring quality, cost ... Manage program scope, budgets, profitability, and timeline delivery while coordinating scope ...

Leads programs from early customer engagement and opportunity shaping through successful delivery * Acts as a proposal integrator, aligning technical scope, schedule, and cost into executable plans

Program Manager

El Segundo, CA · On-site

$200K - $240K/yr

Program Mgmt Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... Provide leadership and direction to meet customer, program, and quality requirements. * Maintain ...

Technical Program Manager

Detroit, MI · On-site

$115K - $218K/yr

Join us and be the eyes, ears and voice of Ford. In this position... The Program Manager will help build and program manage a cross-functional Ford charging network considering customer experience ...

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Voice Customer Program Manager information

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$8

$54

$85

How much do voice customer program manager jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for voice customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

How does a Voice Customer Program Manager typically collaborate with cross-functional teams to drive customer program success?

A Voice Customer Program Manager frequently partners with teams such as engineering, product, customer support, and marketing to ensure the successful delivery of customer-focused voice solutions. This collaboration involves regular meetings to align on goals, sharing customer insights to inform product development, and coordinating rollout plans for new features or improvements. Effective communication and stakeholder management are essential, as the role often serves as a bridge between customer needs and technical execution. Building strong relationships across departments is key to overcoming challenges and ensuring cohesive program outcomes.

What is a Voice Customer Program Manager?

A Voice Customer Program Manager is a professional responsible for overseeing programs related to voice-based customer interactions, such as call centers or voice assistants. They manage the development, implementation, and optimization of customer service initiatives that use voice technology to enhance customer experience. This role typically involves coordinating between technical teams and customer service departments, analyzing customer feedback, and ensuring that voice channels align with the company's goals and standards. Their work helps organizations deliver efficient, high-quality support and engagement through voice communication platforms.

What are the key skills and qualifications needed to thrive as a Voice Customer Program Manager, and why are they important?

To thrive as a Voice Customer Program Manager, you need expertise in program management, customer experience strategies, and a solid understanding of voice technology solutions, often supported by a degree in business, communications, or a related field. Familiarity with CRM platforms, voice analytics tools, and project management software like Salesforce, Google Dialogflow, or Jira is typically required. Strong leadership, communication, and problem-solving skills help you align cross-functional teams and deliver customer-focused solutions. These skills are crucial for effectively driving initiatives that enhance voice channel performance and customer satisfaction.

What is the difference between Voice Customer Program Manager vs Customer Service Supervisor?

AspectVoice Customer Program ManagerCustomer Service Supervisor
CredentialsRelevant experience in customer experience, project management, and communication skillsExperience in customer service, leadership, and conflict resolution
Work EnvironmentCoordinates across departments, manages programs, analyzes customer feedbackSupervises customer service team, handles escalations, ensures service quality
Employer & IndustryTech, retail, telecom companies focusing on customer experience programsCall centers, retail stores, service industries overseeing daily operations
Search & Comparison IntentUnderstanding program management roles in customer experienceManaging customer service teams and daily operations

The Voice Customer Program Manager focuses on developing and managing customer experience programs, analyzing feedback, and coordinating across departments. In contrast, the Customer Service Supervisor oversees daily team operations, handles escalations, and ensures service quality. Both roles require customer service experience but differ in scope and responsibilities.

Program Manager

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago


Textron rating

8.3

Company rating: 8.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

28th of 60 rated aerospace companies


Job description

Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System's Weapon Systems business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!

About This Role
The Weapon Systems business is seeking a Program Manager for the Wilmington, MA location. The Program Manager will own a critical subsystem within a growing program and work within a highly collaborative and dynamic Program Office. This role requires excellent organization, teamwork, and communication skills to ensure program execution that meets mission objectives. A successful candidate in this role will be action-oriented, have strong written and verbal communication and exhibit a team mentality.

Responsibilities
We believe people should love what they do - in this role, you will be responsible for:

  • Managing the financial, technical, and schedule requirements of a critical program subsystem to deliver products that are technically acceptable on time and in a cost-effective manner.
  • Applying Earned Value (EV) techniques to monitor and control of the Performance Measurement Baseline.
  • Performing Control Account Manager responsibilities for program budget including development of budgetary baseline, review of actual costs and managing variance analysis, monthly Latest Revised Estimate updates, Estimate At Complete analysis, and sales forecast updates.
  • Zeroing in on Integrated Master Schedule (IMS) critical path for the subsystem and creating actionable plans to ensure on-time / early completion of tasking on that critical path.
  • Managing Risks & Opportunities for the subsystem.
  • Interfacing with critical suppliers and Textron Systems' internal Procurement organization to communicate program updates / changes to and from the supplier.
  • Coordinating formal customer briefs and leading internal dry runs prior to the event.
  • Working closely with the customer's Program Manager(s) and communicating program progress both internally and externally.
  • Leading proposal generation and submittal to the customer.

Qualifications

Required Skills:

  • Bachelor's degree in business, Engineering, Supply Chain, or similar discipline required.
  • 8 years of relevant experience, including 2 years of Program Management experience in the defense industry.
  • Experience evaluating program Risks and Opportunities.
  • Understanding of Earned Value Management principles.
  • Proposal lead or business capture experience.
  • Strong written and verbal communication skills.
  • Demonstrated ability to work across organizational boundaries.
  • Strong interpersonal skills.
  • Proficiency in MS office.
  • This position requires that the candidate be a US citizen with or capable of receiving a Secret level security clearance. Qualified applicants will be subject to a security investigation and must meet minimum qualifications for a Secret clearance.
    Desired Skills:
  • PMP Certification or equivalent.
  • Advanced Degree preferred.
  • Prior US military or defense / aerospace industry experience.

How We Care
At Textron Systems, our talented people make us successful. Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!
- Flexible Work Schedules
- Education Assistance
- Career Development & Training Opportunities
- Wellness Program (including Fitness Reimbursement)
- Medical, Dental, Vision & 401(K) with Company Funding
- Paid Parental Leave

Are you a Military Veteran?
Textron's products and services are trusted everyday by those who protect our country.  We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.


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About Textron

Sourced by ZipRecruiter

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

Industry

Aerospace product and parts manufacturing

Company size

10,000+ Employees

Headquarters location

Providence, RI, US

Year founded

1923