We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...
We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...
Program Manager
Anoka, MN · On-site
$85K - $95K/yr
This role bridges production control, scheduling, new product introduction, and program management -- ensuring customer needs are met through effective coordination of planning, manufacturing ...
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Program Manager
Anoka, MN · On-site
$85K - $95K/yr
This role bridges production control, scheduling, new product introduction, and program management -- ensuring customer needs are met through effective coordination of planning, manufacturing ...
Program Manager
Wilmington, MA · On-site
We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...
Program Manager
Wilmington, MA · On-site
We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...
Program Manager
Anoka, MN · On-site
$85K - $95K/yr
This role bridges production control, scheduling, new product introduction, and program management -- ensuring customer needs are met through effective coordination of planning, manufacturing ...
Quick apply
Program Manager
Anoka, MN · On-site
$85K - $95K/yr
This role bridges production control, scheduling, new product introduction, and program management -- ensuring customer needs are met through effective coordination of planning, manufacturing ...
We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...
We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...
Program Manager
Cranbury, NJ · On-site
$110K - $130K/yr
Leads programs from early customer engagement and opportunity shaping through successful delivery ... Experience managing programs involving physical product development, engineering services, or ...
Program Manager
Cranbury, NJ · On-site
$110K - $130K/yr
Leads programs from early customer engagement and opportunity shaping through successful delivery ... Experience managing programs involving physical product development, engineering services, or ...
Program Manager
Tampa, FL · On-site
Lead end-to-end execution of customer programs following deal closure, ensuring quality, cost ... Manage program scope, budgets, profitability, and timeline delivery while coordinating scope ...
Program Manager
Tampa, FL · On-site
Lead end-to-end execution of customer programs following deal closure, ensuring quality, cost ... Manage program scope, budgets, profitability, and timeline delivery while coordinating scope ...
Program Manager
Tampa, FL · On-site
Lead endtoend execution of customer programs following deal closure, ensuring quality, cost ... Manage program scope, budgets, profitability, and timeline delivery while coordinating scope ...
Program Manager
Tampa, FL · On-site
Lead endtoend execution of customer programs following deal closure, ensuring quality, cost ... Manage program scope, budgets, profitability, and timeline delivery while coordinating scope ...
Program Manager
Cranbury, NJ · On-site
Leads programs from early customer engagement and opportunity shaping through successful delivery * Acts as a proposal integrator, aligning technical scope, schedule, and cost into executable plans
Program Manager
Cranbury, NJ · On-site
Leads programs from early customer engagement and opportunity shaping through successful delivery * Acts as a proposal integrator, aligning technical scope, schedule, and cost into executable plans
Customer Technical Program Manager Does the thought of joining one of the fastest-growing, privately held data center companies sound exciting to you? Do you enjoy collaborating with team members to ...
Customer Technical Program Manager Does the thought of joining one of the fastest-growing, privately held data center companies sound exciting to you? Do you enjoy collaborating with team members to ...
... voice of the customer" for product and tech teams, and (4) partnering with key leading brands to ... BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of defining ...
... voice of the customer" for product and tech teams, and (4) partnering with key leading brands to ... BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of defining ...
Program Manager
El Segundo, CA · On-site
$200K - $240K/yr
Program Mgmt Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... Provide leadership and direction to meet customer, program, and quality requirements. * Maintain ...
Program Manager
El Segundo, CA · On-site
$200K - $240K/yr
Program Mgmt Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... Provide leadership and direction to meet customer, program, and quality requirements. * Maintain ...
CX Program Manager/Channel Initiatives Specialist (Six Sigma, Contact Center) - R01565115
Dallas, TX · On-site
$17.50 - $22/hr
Contact center , Program Management, Data Analyst AI , Business Analyst , Six Sigma , Voice, customer management Job requirements * Role: CX Program Manager/Channel Initiatives Specialist (Six Sigma ...
CX Program Manager/Channel Initiatives Specialist (Six Sigma, Contact Center) - R01565115
Dallas, TX · On-site
$17.50 - $22/hr
Contact center , Program Management, Data Analyst AI , Business Analyst , Six Sigma , Voice, customer management Job requirements * Role: CX Program Manager/Channel Initiatives Specialist (Six Sigma ...
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and architect of the customer order lifecycle across all Infrastructure Solution (IS) manufacturing sites. This ...
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ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and architect of the customer order lifecycle across all Infrastructure Solution (IS) manufacturing sites. This ...
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and architect of the customer order lifecycle across all Infrastructure Solution (IS) manufacturing sites. This ...
ABOUT THE POSITION The Customer Order Program Manager will serve as the enterprise lead and architect of the customer order lifecycle across all Infrastructure Solution (IS) manufacturing sites. This ...
... voice of the customer" for product and tech teams. We are looking for a people-focused and results-oriented Program Manager (PM) based in WAS19, Amazon HQ2, who will execute and support the larger ...
... voice of the customer" for product and tech teams. We are looking for a people-focused and results-oriented Program Manager (PM) based in WAS19, Amazon HQ2, who will execute and support the larger ...
Program Manager
Warren, MI · On-site
Program Manager Reports To: Chief Commercial Officer Supervises : Manufacturing Expediter ... Act as the primary point of contact for customers regarding status updates, recovery plans, open ...
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Program Manager
Warren, MI · On-site
Program Manager Reports To: Chief Commercial Officer Supervises : Manufacturing Expediter ... Act as the primary point of contact for customers regarding status updates, recovery plans, open ...
Program Manager
Warren, MI · On-site
Program Manager Reports To: Chief Commercial Officer Supervises : Manufacturing Expediter ... Act as the primary point of contact for customers regarding status updates, recovery plans, open ...
Program Manager
Warren, MI · On-site
Program Manager Reports To: Chief Commercial Officer Supervises : Manufacturing Expediter ... Act as the primary point of contact for customers regarding status updates, recovery plans, open ...
Technical Program Manager
Detroit, MI · On-site
$115K - $218K/yr
Join us and be the eyes, ears and voice of Ford. In this position... The Program Manager will help build and program manage a cross-functional Ford charging network considering customer experience ...
Technical Program Manager
Detroit, MI · On-site
$115K - $218K/yr
Join us and be the eyes, ears and voice of Ford. In this position... The Program Manager will help build and program manage a cross-functional Ford charging network considering customer experience ...
Program Manager
Brooksville, FL · On-site
Program Managers ensure alignment between customer objectives and organizational capabilities ... Act as the primary point of contact for assigned customers, representing the "voice of the customer ...
Program Manager
Brooksville, FL · On-site
Program Managers ensure alignment between customer objectives and organizational capabilities ... Act as the primary point of contact for assigned customers, representing the "voice of the customer ...
Voice Customer Program Manager information
See salary details
$8.89 - $15.82
1% of jobs
$15.82 - $22.75
5% of jobs
$22.75 - $29.68
9% of jobs
$35.74 is the 25th percentile. Wages below this are outliers.
$29.68 - $36.60
11% of jobs
$36.60 - $43.53
11% of jobs
$43.53 - $50.46
12% of jobs
The median wage is $51.07 / hr.
$50.46 - $57.39
18% of jobs
$63.74 is the 75th percentile. Wages above this are outliers.
$57.39 - $64.31
9% of jobs
$64.31 - $71.24
5% of jobs
$71.24 - $78.17
11% of jobs
$78.17 - $85.10
8% of jobs
$8
$54
$85
How much do voice customer program manager jobs pay per hour?
How does a Voice Customer Program Manager typically collaborate with cross-functional teams to drive customer program success?
What is a Voice Customer Program Manager?
What are the key skills and qualifications needed to thrive as a Voice Customer Program Manager, and why are they important?
What is the difference between Voice Customer Program Manager vs Customer Service Supervisor?
| Aspect | Voice Customer Program Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant experience in customer experience, project management, and communication skills | Experience in customer service, leadership, and conflict resolution |
| Work Environment | Coordinates across departments, manages programs, analyzes customer feedback | Supervises customer service team, handles escalations, ensures service quality |
| Employer & Industry | Tech, retail, telecom companies focusing on customer experience programs | Call centers, retail stores, service industries overseeing daily operations |
| Search & Comparison Intent | Understanding program management roles in customer experience | Managing customer service teams and daily operations |
The Voice Customer Program Manager focuses on developing and managing customer experience programs, analyzing feedback, and coordinating across departments. In contrast, the Customer Service Supervisor oversees daily team operations, handles escalations, and ensures service quality. Both roles require customer service experience but differ in scope and responsibilities.
Textron rating
8.3
Based on 29 frontline employees who took The Breakroom Quiz
28th of 60 rated aerospace companies
Job description
Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.
This role is in Textron System's Weapon Systems business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!
About This Role
The Weapon Systems business is seeking a Program Manager for the Wilmington, MA location. The Program Manager will own a critical subsystem within a growing program and work within a highly collaborative and dynamic Program Office. This role requires excellent organization, teamwork, and communication skills to ensure program execution that meets mission objectives. A successful candidate in this role will be action-oriented, have strong written and verbal communication and exhibit a team mentality.
Responsibilities
We believe people should love what they do - in this role, you will be responsible for:
- Managing the financial, technical, and schedule requirements of a critical program subsystem to deliver products that are technically acceptable on time and in a cost-effective manner.
- Applying Earned Value (EV) techniques to monitor and control of the Performance Measurement Baseline.
- Performing Control Account Manager responsibilities for program budget including development of budgetary baseline, review of actual costs and managing variance analysis, monthly Latest Revised Estimate updates, Estimate At Complete analysis, and sales forecast updates.
- Zeroing in on Integrated Master Schedule (IMS) critical path for the subsystem and creating actionable plans to ensure on-time / early completion of tasking on that critical path.
- Managing Risks & Opportunities for the subsystem.
- Interfacing with critical suppliers and Textron Systems' internal Procurement organization to communicate program updates / changes to and from the supplier.
- Coordinating formal customer briefs and leading internal dry runs prior to the event.
- Working closely with the customer's Program Manager(s) and communicating program progress both internally and externally.
- Leading proposal generation and submittal to the customer.
Qualifications
Required Skills:
- Bachelor's degree in business, Engineering, Supply Chain, or similar discipline required.
- 8 years of relevant experience, including 2 years of Program Management experience in the defense industry.
- Experience evaluating program Risks and Opportunities.
- Understanding of Earned Value Management principles.
- Proposal lead or business capture experience.
- Strong written and verbal communication skills.
- Demonstrated ability to work across organizational boundaries.
- Strong interpersonal skills.
- Proficiency in MS office.
- This position requires that the candidate be a US citizen with or capable of receiving a Secret level security clearance. Qualified applicants will be subject to a security investigation and must meet minimum qualifications for a Secret clearance.
Desired Skills: - PMP Certification or equivalent.
- Advanced Degree preferred.
- Prior US military or defense / aerospace industry experience.
How We Care
At Textron Systems, our talented people make us successful. Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!
- Flexible Work Schedules
- Education Assistance
- Career Development & Training Opportunities
- Wellness Program (including Fitness Reimbursement)
- Medical, Dental, Vision & 401(K) with Company Funding
- Paid Parental Leave
Are you a Military Veteran?
Textron's products and services are trusted everyday by those who protect our country. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.
About Textron
Sourced by ZipRecruiter
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.
Industry
Aerospace product and parts manufacturing
Company size
10,000+ Employees
Headquarters location
Providence, RI, US
Year founded
1923