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Program Director Voice Of The Customer Jobs (NOW HIRING)

Valid8 Financial, Inc.

$171K - $180K/yr

The ideal candidate has directly owned and lead with Voice of Customer programs, led a UX design ... The Director will be accountable for driving retention, upsell, CSAT, NPS, product adoption, and ...

Dungarvin

Program Director

Crawfordsville, IN · On-site

$52K/yr

... difference-one person, one voice, one choice at a time. We encourage you to embrace this ... Monitor all aspects of the program including but not limited to developing individual goals and ...

Dungarvin inc

Program Director

Lafayette, IN · On-site

... one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone ... Monitor all aspects of the program including but not limited to developing individual goals and ...

The Little Gym

Program Director

Marlton, NJ · On-site

The Management Trainee/Program Director role is a full‑time position that is part of the gym ... Help to manage day‑to‑day operations of the gym * Sell The Little Gym program to new customers ...

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Program Director Voice Of The Customer information

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How much do program director voice of the customer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for program director voice of the customer in the United States is $78,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $92,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Program Director Voice Of The Customer job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $78,196 per year, or $37.6 per hour.

Voice of the Customer Program Manager

San Francisco, CA • On-site, Remote

Figma
Specialized Design Services • 1 - 5K employees
Learn more about Figmaexternal

Full-time

Re-posted 7 days ago

Job description

We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full insight loop, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and leverage AI to move faster than ever. It's a rare opportunity to build something that matters at company scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:
  • Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org
  • Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs - bringing wins back to Support and Sales to demonstrate program impact
  • Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act - from unresolved pain points and product gaps to process improvements and sales blockers
  • Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track
  • Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities
  • Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly
  • Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
  • Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view
We'd love to hear from you if you have:
  • Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
  • A background in a customer-facing function (Support, Success, or Sales - Support preferred)
  • Demonstrated ownership mentality - a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited
  • Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly
  • Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences
While not required, it's an added plus if you also have:
  • Previous experience with Figma products
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Apply