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Voice Customer Program Manager Jobs (NOW HIRING)

Vallen

Customer Program Manager

Phoenix, AZ · On-site

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to ...

Gogo Inc.

Customer Program Manager

Broomfield, CO · On-site

Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all deliverables are completed on time, within scope, and aligned with customer expectations. * Cross ...

TRG

Customer Program Manager

Westlake, OH · On-site

The Customer Program Manager (CPM) owns the long-term relationship with assigned enterprise customers and is responsible for coordinating technology deployments, lifecycle management, and ongoing ...

gleason

Customer Program Manager

Gleason, TN · On-site

The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...

Figma

Program Manager, Voice of the Customer

They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a company-wide VOC program, responsible for pulling insights from customer-facing surfaces and ...

STENA

MRO Customer Program Manager

Baltimore, MD · On-site

$88K - $130K/yr

Experience managing relationships with business customers. Recent experience in the aviation ... Demonstrated ability to lead programs / projects. * Ability to document, plan, market, and execute.

New Flyer

NY · On-site

$120K - $145K/yr

POSITION SUMMARY To manage a team of Customer Program Managers, Customer Programs Coordinator and/or Customer Programs Administrator and to support each contract in your group to a successful ...

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Voice Customer Program Manager information

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$54

$85

How much do voice customer program manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for voice customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What is a voice customer program manager?

A Voice Customer Program Manager is a professional responsible for overseeing programs related to voice-based customer interactions, such as call centers or voice assistants. They manage the development, implementation, and optimization of customer service initiatives that use voice technology to enhance customer experience. This role typically involves coordinating between technical teams and customer service departments, analyzing customer feedback, and ensuring that voice channels align with the company's goals and standards. Their work helps organizations deliver efficient, high-quality support and engagement through voice communication platforms.

How does a voice customer program manager typically collaborate with cross-functional teams to drive customer program success?

A Voice Customer Program Manager frequently partners with teams such as engineering, product, customer support, and marketing to ensure the successful delivery of customer-focused voice solutions. This collaboration involves regular meetings to align on goals, sharing customer insights to inform product development, and coordinating rollout plans for new features or improvements. Effective communication and stakeholder management are essential, as the role often serves as a bridge between customer needs and technical execution. Building strong relationships across departments is key to overcoming challenges and ensuring cohesive program outcomes.

What are the key skills and qualifications needed to thrive as a voice customer program manager, and why are they important?

To thrive as a Voice Customer Program Manager, you need expertise in program management, customer experience strategies, and a solid understanding of voice technology solutions, often supported by a degree in business, communications, or a related field. Familiarity with CRM platforms, voice analytics tools, and project management software like Salesforce, Google Dialogflow, or Jira is typically required. Strong leadership, communication, and problem-solving skills help you align cross-functional teams and deliver customer-focused solutions. These skills are crucial for effectively driving initiatives that enhance voice channel performance and customer satisfaction.

What is the difference between Voice Customer Program Manager vs Customer Service Supervisor?

AspectVoice Customer Program ManagerCustomer Service Supervisor
CredentialsRelevant experience in customer experience, project management, and communication skillsExperience in customer service, leadership, and conflict resolution
Work EnvironmentCoordinates across departments, manages programs, analyzes customer feedbackSupervises customer service team, handles escalations, ensures service quality
Employer & IndustryTech, retail, telecom companies focusing on customer experience programsCall centers, retail stores, service industries overseeing daily operations
Search & Comparison IntentUnderstanding program management roles in customer experienceManaging customer service teams and daily operations

The Voice Customer Program Manager focuses on developing and managing customer experience programs, analyzing feedback, and coordinating across departments. In contrast, the Customer Service Supervisor oversees daily team operations, handles escalations, and ensures service quality. Both roles require customer service experience but differ in scope and responsibilities.

What are popular job titles related to Voice Customer Program Manager jobs?

For Voice Customer Program Manager jobs, the most frequently searched job titles are:

Infographic showing various Voice Customer Program Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Customer Program Manager

Phoenix, AZ • On-site

Vallen
Manufacturing • 1 - 5K employees
Learn more about Vallenexternal

Full-time

Re-posted 11 days ago

Key responsibilities

  • Collaborate with vendors and internal teams to standardize product usage, reduce SKU complexity, and develop cost-savings initiatives.

  • Lead and conduct Monthly Business Reviews with customer stakeholders, analyzing performance metrics and identifying improvement opportunities.

  • Partner with cross-functional teams to ensure program execution aligns with customer commitments and delivers measurable results.

Job description

Position Summary:
The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to customers, internal sales teams, and preferred safety vendors by standardizing spend, improving service levels, and expanding share of wallet.
The Program Manager works cross-functionally with internal teams to ensure seamless execution of customer programs, consistent service performance, and measurable business outcomes aligned with customer objectives.
Essential Duties and Responsibilities:
Strategic Sales & Vendor Management
  • Collaborate strategically with Preferred MRO Safety Vendors to standardize product usage, reduce SKU complexity, and deliver documented cost savings.
  • Develop and execute cost-savings initiatives through product conversions (EB), sourcing strategies, and vendor consolidation.
  • Drive share-of-wallet growth by expanding product and service penetration across safety, PPE, and MRO categories.
  • Support internal sales teams with data analysis, insights, and project execution to accelerate strategic account growth.
  • Serve as a subject-matter expert on safety and MRO programs, aligning vendor capabilities with customer needs.

Monthly Business Reviews (MBRs) & Customer Engagement
  • Lead and conduct Monthly Business Reviews (MBRs) with key customer stakeholders, including Purchasing, Safety, Engineering, Maintenance, Operations, and Supply Chain.
  • Prepare, analyze, and present performance metrics, including:
    • Year-to-Date (YTD) Spend
    • YTD Documented Cost Savings
    • Status of Ongoing Cost-Savings Projects
    • Accounts Receivable (AR) Status
    • Customer Dedicated Inventory, Vending, and VMI Performance
    • KPI Progress, Trends, and Action Plans
  • Identify continuous improvement opportunities and recommend solutions to improve safety outcomes, service levels, and total cost of ownership.
  • Act as the primary escalation point for program performance, ensuring timely resolution and customer satisfaction.

Program Execution & Cross-Functional Collaboration
  • Partner with operations, supply chain, pricing, finance, and customer service teams to ensure program execution aligns with customer commitments.
  • Monitor service performance, inventory strategies, and compliance to contractual agreements.
  • Ensure all customer programs deliver measurable results and align with agreed-upon KPIs.

Job Qualifications & Experience:
  • Bachelor's degree preferred or equivalent professional experience.
  • Experience in MRO, safety distribution, industrial supply, or related field.
  • Strong analytical skills with the ability to interpret data and communicate insights.
  • Proven ability to manage complex customer programs and cross-functional initiatives.
  • Proficiency in direct, high stakes negotiation, as well as drafting, interpretation and redlining of commercial contracts.
  • Excellent presentation, communication, and relationship-management skills.
  • Proficiency in Microsoft Excel, PowerPoint, and CRM / reporting tools.

Key Competencies
  • Strategic thinking and problem solving
  • Customer-centric mindset
  • Financial and cost-savings analysis
  • Project and program management
  • Vendor and stakeholder collaboration

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