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Voice Customer Program Manager Jobs (NOW HIRING)

StandardAero

Customer Program Manager

San Antonio, TX · On-site

Customer Program Manager San Antonio, TX Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in ...

gleason

Customer Program Manager

Gleason, TN · On-site

The Customer Program Manager is responsible for leading all stages of the customers program or project and is the primary contact for Specialized Gear Services (SGS) customers. The position requires ...

New

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and ...

Nexxa.ai

Customer Program Manager

San Francisco, CA · On-site

Customer Program Manager Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA ABOUT NEXXA Nexxa.ai is building artificial super intelligence ...

Cirrus Logic

Customer Program Manager - PC

Austin, TX · On-site

Cirrus Logic is seeking an experienced Customer Program Manager to own and drive our strategic partnership programs with leading SoC (System on Chip) providers. In this role, you will lead complex ...

STENA

MRO Customer Program Manager

Baltimore, MD · On-site

$88K - $130K/yr

Experience managing relationships with business customers. Recent experience in the aviation ... Demonstrated ability to lead programs / projects. * Ability to document, plan, market, and execute.

ST Engineering

MRO Customer Program Manager

Baltimore, MD · On-site

$88K - $130K/yr

Experience managing relationships with business customers. Recent experience in the aviation ... Demonstrated ability to lead programs / projects. * Ability to document, plan, market, and execute.

Hire Quality Strategies

Program Manager

Detroit, MI · On-site

Responsibilities: · Functions as the single point of contact with the following customer functions (Product Engineering, Program Management, Launch Team, Plant Team, and Supplier Quality) from PSO ...

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Voice Customer Program Manager information

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How much do voice customer program manager jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for voice customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

How does a Voice Customer Program Manager typically collaborate with cross-functional teams to drive customer program success?

A Voice Customer Program Manager frequently partners with teams such as engineering, product, customer support, and marketing to ensure the successful delivery of customer-focused voice solutions. This collaboration involves regular meetings to align on goals, sharing customer insights to inform product development, and coordinating rollout plans for new features or improvements. Effective communication and stakeholder management are essential, as the role often serves as a bridge between customer needs and technical execution. Building strong relationships across departments is key to overcoming challenges and ensuring cohesive program outcomes.

What is a Voice Customer Program Manager?

A Voice Customer Program Manager is a professional responsible for overseeing programs related to voice-based customer interactions, such as call centers or voice assistants. They manage the development, implementation, and optimization of customer service initiatives that use voice technology to enhance customer experience. This role typically involves coordinating between technical teams and customer service departments, analyzing customer feedback, and ensuring that voice channels align with the company's goals and standards. Their work helps organizations deliver efficient, high-quality support and engagement through voice communication platforms.

What are the key skills and qualifications needed to thrive as a Voice Customer Program Manager, and why are they important?

To thrive as a Voice Customer Program Manager, you need expertise in program management, customer experience strategies, and a solid understanding of voice technology solutions, often supported by a degree in business, communications, or a related field. Familiarity with CRM platforms, voice analytics tools, and project management software like Salesforce, Google Dialogflow, or Jira is typically required. Strong leadership, communication, and problem-solving skills help you align cross-functional teams and deliver customer-focused solutions. These skills are crucial for effectively driving initiatives that enhance voice channel performance and customer satisfaction.

What is the difference between Voice Customer Program Manager vs Customer Service Supervisor?

AspectVoice Customer Program ManagerCustomer Service Supervisor
CredentialsRelevant experience in customer experience, project management, and communication skillsExperience in customer service, leadership, and conflict resolution
Work EnvironmentCoordinates across departments, manages programs, analyzes customer feedbackSupervises customer service team, handles escalations, ensures service quality
Employer & IndustryTech, retail, telecom companies focusing on customer experience programsCall centers, retail stores, service industries overseeing daily operations
Search & Comparison IntentUnderstanding program management roles in customer experienceManaging customer service teams and daily operations

The Voice Customer Program Manager focuses on developing and managing customer experience programs, analyzing feedback, and coordinating across departments. In contrast, the Customer Service Supervisor oversees daily team operations, handles escalations, and ensures service quality. Both roles require customer service experience but differ in scope and responsibilities.

Customer Program Manager

Customer Program Manager

StandardAero

San Antonio, TX • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago

StandardAero rating

8.4

Company rating: 8.4 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

6th of 53 rated aviation services

Job description

Job Description
Customer Program Manager
San Antonio, TX
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Program Manager, you will serve as the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs. In this customer-facing role, you will manage long-term customer relationships, oversee contract execution, and coordinate cross-functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.
What You'll Do
  • Serve as the primary customer point of contact for assigned MRO programs and long-term customer accounts.
  • Manage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.
  • Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.
  • Monitor and manage program performance related to cost, quality, schedule, and delivery commitments.
  • Lead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.
  • Support contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.
  • Manage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.
  • Analyze program financial performance, including cost tracking, forecasting, and profitability considerations.
  • Develop strong working relationships with customers, including senior-level customer representatives and internal leadership teams.
  • Support continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.

Basic Qualifications:
  • Minimum of 5 years of professional experience in aerospace, aviation, manufacturing, MRO, or a related technical industry.
  • Minimum of 5 years of experience in program management, customer account management, operations management, or related customer-facing business roles.
  • Experience managing customer programs, contracts, or long-term customer relationships in a complex operational environment.
  • Demonstrated experience managing program performance related to cost, quality, and delivery metrics.
  • Experience coordinating cross-functional teams and working with multiple internal stakeholders to meet customer commitments.
  • Strong financial and business acumen, including experience with forecasting, cost tracking, or program performance analysis.
  • Bachelor's degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.

Desired Skills:
  • Strong customer relationship management and communication skills.
  • Excellent organizational, analytical, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Strong presentation skills with experience leading customer program reviews.
  • Experience working with senior leadership teams and executive-level customer stakeholders.
  • Familiarity with aerospace engine MRO operations and maintenance processes preferred.
  • Knowledge of aerospace contracts, service agreements, and operational performance metrics preferred.

Benefits that make life better:
  • Comprehensive Healthcare
  • 401(k) with 100% company match; up to 5% vested
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

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