ZipRecruiter

Log In

1

Voice Customer Program Manager Jobs (NOW HIRING)

Amphenol

Customer Program Lead

Parker, TX

Act as the dedicated "single voice" for the customer, providing proactive updates and quick ... Develop and manage a roadmap that includes long-term goals and immediate order deadlines.

Peraton

Customer Program Lead

Offutt Air Force Base, NE · On-site

$104K - $166K/yr

Program Manager will be responsible for ensuring that all projects align with organizational goals ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

New

Impact ES-Vancouver

Program Manager

Vancouver, WA · On-site

$81K - $102K/yr

This role bridges customer expectations and business deliverables, ensuring that programs are ... Manage inventory levels for each assigned customer. Minimum Qualifications: * Highly computer ...

Peraton

Customer Program Lead

Offutt Air Force Base, NE

$104K - $166K/yr

Program Manager will be responsible for ensuring that all projects align with organizational goals ... customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

New

Vertiv Group Corp.

Technical Program Manager

Delaware, OH · On-site

$122K - $158K/yr

Position Summary The Technical Program Manager (TPM) within the Systems Architecture & Engineering ... This role ensures alignment between system architecture intent, customer commitments, and cross ...

Vertiv Co

Technical Program Manager

Delaware, OH

$122K - $158K/yr

Position Summary The Technical Program Manager (TPM) within the Systems Architecture & Engineering ... This role ensures alignment between system architecture intent, customer commitments, and ...

Compal USA

Program Manager

Logansport, IN · On-site

The Program Manager is responsible for meeting key customer relationships and organizing, coordinating, and executing a comprehensive program management process to achieve defined business objectives ...

Vitron Manufacturing

Be Seen First

Customer Program of Manager (CPM)

Phoenix, AZ · On-site

$63K - $77K/yr

Employee is responsible for total management of specific customer platforms. Total synchronization of all programs related internal departments (Engineering, Operations, Supply Chain, Assembly ...

New

Compal

Program Manager

Logansport, IN · On-site

The Program Manager is responsible for meeting key customer relationships and organizing, coordinating, and executing a comprehensive program management process to achieve defined business objectives ...

Compal

Program Manager

Logansport, IN · On-site

The Program Manager is responsible for meeting key customer relationships and organizing, coordinating, and executing a comprehensive program management process to achieve defined business objectives ...

Vitron Manufacturing

Be Seen First

Customer Program of Manager (CPM) - Aerospace

Phoenix, AZ · On-site

$63K - $77K/yr

Employee is responsible for total management of specific customer platforms. Total synchronization of all programs related internal departments (Engineering, Operations, Supply Chain, Assembly ...

New

next page

Showing results 1-20

All JobsVoice Customer Program Manager Jobs

Voice Customer Program Manager information

See salary details

$8

$54

$85

How much do voice customer program manager jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for voice customer program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

How does a Voice Customer Program Manager typically collaborate with cross-functional teams to drive customer program success?

A Voice Customer Program Manager frequently partners with teams such as engineering, product, customer support, and marketing to ensure the successful delivery of customer-focused voice solutions. This collaboration involves regular meetings to align on goals, sharing customer insights to inform product development, and coordinating rollout plans for new features or improvements. Effective communication and stakeholder management are essential, as the role often serves as a bridge between customer needs and technical execution. Building strong relationships across departments is key to overcoming challenges and ensuring cohesive program outcomes.

What is a Voice Customer Program Manager?

A Voice Customer Program Manager is a professional responsible for overseeing programs related to voice-based customer interactions, such as call centers or voice assistants. They manage the development, implementation, and optimization of customer service initiatives that use voice technology to enhance customer experience. This role typically involves coordinating between technical teams and customer service departments, analyzing customer feedback, and ensuring that voice channels align with the company's goals and standards. Their work helps organizations deliver efficient, high-quality support and engagement through voice communication platforms.

What are the key skills and qualifications needed to thrive as a Voice Customer Program Manager, and why are they important?

To thrive as a Voice Customer Program Manager, you need expertise in program management, customer experience strategies, and a solid understanding of voice technology solutions, often supported by a degree in business, communications, or a related field. Familiarity with CRM platforms, voice analytics tools, and project management software like Salesforce, Google Dialogflow, or Jira is typically required. Strong leadership, communication, and problem-solving skills help you align cross-functional teams and deliver customer-focused solutions. These skills are crucial for effectively driving initiatives that enhance voice channel performance and customer satisfaction.

What is the difference between Voice Customer Program Manager vs Customer Service Supervisor?

AspectVoice Customer Program ManagerCustomer Service Supervisor
CredentialsRelevant experience in customer experience, project management, and communication skillsExperience in customer service, leadership, and conflict resolution
Work EnvironmentCoordinates across departments, manages programs, analyzes customer feedbackSupervises customer service team, handles escalations, ensures service quality
Employer & IndustryTech, retail, telecom companies focusing on customer experience programsCall centers, retail stores, service industries overseeing daily operations
Search & Comparison IntentUnderstanding program management roles in customer experienceManaging customer service teams and daily operations

The Voice Customer Program Manager focuses on developing and managing customer experience programs, analyzing feedback, and coordinating across departments. In contrast, the Customer Service Supervisor oversees daily team operations, handles escalations, and ensures service quality. Both roles require customer service experience but differ in scope and responsibilities.

Customer Program Lead

Amphenol

Parker, TX

Other

Posted 13 days ago

Job description

Customer Program Lead

Amphenol Fiber Systems International (AFSI) is a full service fiber optic company specializing in the fabrication and manufacture of fiber optic connectivity products and systems. Our commitment to technical excellence makes us an industry leader in producing sophisticated products and professional technical assistance in the fiber optic industry. AFSI, located in Allen, Texas, has and will continue to base its strategy on technical and application support, quality assurance, product performance and value.

The Customer Program Lead is responsible for overseeing the end-to-end execution of a key customer's program. The primary objective is to ensure that all orders are produced to quality standards and delivered on time. You will act as the "anchor" for this customer relationship, bridging the gap between their requirements and our internal production, logistics, and quality teams.

Essential Functions:

  • Monitor production schedules daily to ensure every order is on track to meet the customer's requested ship date.
  • Identify and resolve bottlenecks on the production floor or in the supply chain that could delay the program.
  • Act as the dedicated "single voice" for the customer, providing proactive updates and quick responses to inquiries.
  • Develop and manage a roadmap that includes long-term goals and immediate order deadlines.
  • Regularly review performance metrics (KPIs) like order accuracy and fulfillment rates to ensure the client is satisfied.
  • Work with department managers to ensure the program has the necessary staff, materials, and equipment to succeed.
  • Anticipate potential issues (like material shortages or machine downtime) and implement backup plans before they impact the customer.
  • When delays or quality issues occur, lead the investigation to find out why and implement a permanent fix.
  • Use tools like Lean or Six Sigma to find ways to make the program more efficient and cost-effective over time.

Required Knowledge, Skills, and Abilities:

  • Exceptional verbal and written skills for interacting with everyone from shop-floor teams to executive stakeholders.
  • Strong analytical skills to troubleshoot production delays and implement continuous improvement using Lean or Six Sigma tools.
  • High attention to detail with the ability to manage complex schedules and multiple overlapping deadlines.
  • Good computer skills – MS products (excel, word etc.)
  • Hands on experience using ERP / MRP

Required Education and Experience:

  • 3–5+ years in program management, manufacturing operations, or a dedicated customer success role.
  • Bachelor's degree in Business Administration, Engineering, or a related field preferred.
  • U.S. Citizen or Permanent Resident to satisfy AFSI ITAR requirements.

Work Environment: Fast‑paced manufacturing floor with ESD/clean‑area controls, frequent standing and walking, and close collaboration with Production, Engineering and Quality teams.

Physical Demands:

  • Must be able to move throughout the facility to access production areas, warehouses, and loading docks.
  • The ability to remain in a stationary position (sitting or standing) for prolonged periods during meetings or data analysis.
  • Occasionally moves or transports program materials, prototypes, or order files weighing up to 25–50 pounds.

Attributes aligned to AFSI Mission:

  • Detail-oriented, data-driven, and resourceful
  • Curious, collaborative, and proactive in problem-solving
  • Committed to continuous improvement and operational excellence

Position requires candidates to be U.S. person as defined in ITAR, 22CFR 120.15 (U.S. Citizenship or Resident Alien Status)

Apply