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Voc Analyst Jobs (NOW HIRING)

Liberty Latin America Communications, Inc.

PR · On-site

This position combines customer interaction, VOC platform operation, and reporting support, while ... Analyze customer feedback and other relevant performance signals to identify customer experience ...

Harbor Compliance

Senior Voice of the Customer Analyst

$90K - $119K/yr

Key Responsibilities VOC Program Design and Execution * Design and run a structured customer ... Lead the analysis and ongoing refinement of Harbor's customer segmentation strategy across ...

AMSPEC

Senior VOC & GC/MS Chemist

Camarillo, CA · On-site

$120 - $160/hr

The Senior VOC & GC/MS Chemist provides technical and operational leadership for VOC and specialty ... The position is responsible for analytical data review and approval, GC/MS troubleshooting, method ...

AmSpec Group

Senior VOC & GC/MS Chemist

Camarillo, CA · On-site

Job Summary The Senior VOC & GC/MS Chemist provides technical and operational leadership for VOC ... The position is responsible for analytical data review and approval, GC/MS troubleshooting, method ...

Amspec LLC.

Senior VOC & GC/MS Chemist

Camarillo, CA

Job Summary The Senior VOC & GC/MS Chemist provides technical and operational leadership for VOC ... The position is responsible for analytical data review and approval, GC/MS troubleshooting, method ...

NextDeavor

VOC Platform Success Specialist

San Jose, CA · On-site

$45.07 - $56.34/hr

Description VOC Platform Success Specialist Full-time San Jose, CA, US Adobe Inc., formerly Adobe ... Analytical fluency: comfortable working with platform data, identifying patterns, and building ...

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Voc Analyst information

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$10

$36

$60

How much do voc analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for voc analyst in the United States is $36.36, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $44.95 per hour, depending on experience, location, and employer.

What is a Voc Analyst?

A VOC (Voice of the Customer) Analyst is a professional who collects, analyzes, and interprets customer feedback to help organizations improve their products, services, and overall customer experience. They use various tools and techniques to gather insights from customer surveys, reviews, support tickets, and other channels. VOC Analysts play a key role in identifying trends, areas for improvement, and opportunities to enhance customer satisfaction. Their work helps organizations make data-driven decisions to better meet customer needs.

How does a Voc Analyst typically collaborate with other departments to drive customer-centric improvements?

A VoC (Voice of the Customer) Analyst regularly works cross-functionally with teams such as product management, customer support, marketing, and operations to share insights derived from customer feedback. By presenting data-driven recommendations and actionable trends, VoC Analysts help these departments prioritize initiatives that enhance customer satisfaction. Collaboration often involves regular meetings, workshops, and presentations to ensure customer insights are embedded into strategic decisions and day-to-day operations.

What are the key skills and qualifications needed to thrive as a Voc Analyst, and why are they important?

To thrive as a Voc Analyst (Voice of the Customer Analyst), you need strong analytical skills, experience with customer feedback data, and typically a bachelor's degree in business, marketing, or a related field. Familiarity with VoC platforms (like Medallia or Qualtrics), data visualization tools (such as Tableau or Power BI), and survey design is often required. Excellent communication, problem-solving abilities, and attention to detail help analysts translate data into actionable insights and collaborate effectively with stakeholders. These skills ensure that organizations can accurately capture, analyze, and respond to customer feedback to drive continuous improvement.

What is the difference between Voc Analyst vs Speech-Language Pathologist?

AspectVoc AnalystSpeech-Language Pathologist
Required CredentialsTypically a bachelor's degree in related field; certifications varyMaster's degree in Speech-Language Pathology; state licensure
Work EnvironmentHealthcare facilities, clinics, schools, research settingsHospitals, clinics, schools, private practice
Industry UsageUsed in healthcare, research, and educational sectors for voice and speech analysisPrimarily in healthcare and educational settings for diagnosing and treating speech disorders

The main difference is that Voc Analysts focus on voice and speech data analysis often with technical tools, while Speech-Language Pathologists diagnose and treat speech and language disorders through therapy. Both roles work in similar environments but serve different primary functions.

What cities are hiring for Voc Analyst jobs?

Cities with the most Voc Analyst job openings:

What states have the most Voc Analyst jobs?

States with the most job openings for Voc Analyst jobs include:

What job categories do people searching Voc Analyst jobs look for?

The top searched job categories for Voc Analyst jobs are:

Voc Analyst jobs near you
Infographic showing various Voc Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $75,630 per year, or $36.4 per hour.

Voice of the Customer (VOC) Analyst

1872 Consulting

Oostburg, WI • On-site

$70/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

Job description

Voice of the Customer (VOC) Analyst
Location: Sheboygan, WI
Job Type: Full-time, On-site
Industry: Machinery Manufacturing
Salary: $70-90k
Company Summary:
Our company is a leading provider of automated packaging solutions, delivering cutting-edge machinery to businesses worldwide. With a commitment to innovation, quality, and customer satisfaction, we have expanded rapidly over the past five years. Our team-driven culture fosters collaboration, entrepreneurial thinking, and continuous learning, making us a top workplace in the industry.
Position Summary:
We are seeking a VOC Analytics and Systems Specialist to lead our Voice of the Customer (VOC) program. This role will be responsible for managing VOC platforms, analyzing customer feedback, and driving insights to enhance our customer experience. The ideal candidate will have expertise in CX analytics, data visualization, and survey methodologies, working closely with cross-functional teams to ensure customer-centric decision-making.
Key Responsibilities:
  • VOC Program Management: Administer and optimize Qualtrics, Medallia, or similar platforms to collect and analyze customer feedback.
  • Customer Insights & Analytics: Identify trends, pain points, and improvement opportunities through data analysis.
  • Survey Deployment: Design and execute surveys that align with business objectives.
  • Predictive Modeling: Leverage analytics to forecast customer behavior and business outcomes.
  • Dashboard Development: Build interactive reports (Tableau, Power BI) to track NPS, CSAT, and CES.
  • Training & Enablement: Train internal teams on VOC tools, data interpretation, and customer insights.
  • Stakeholder Collaboration: Partner with marketing, sales, product, and service teams to integrate VOC insights into business strategies.
  • Continuous Improvement: Stay ahead of CX trends, competitive benchmarks, and industry best practices.

Qualifications:
  • 3+ years of experience in VOC analytics, customer experience, or data insights roles.
  • Hands-on expertise with Qualtrics, Medallia, or similar VOC platforms.
  • Strong knowledge of CX metrics (NPS, CSAT, CES) and survey methodologies.
  • Proficiency in data visualization tools (Tableau, Power BI) and CRM systems (Salesforce).
  • Strong analytical skills with experience in predictive modeling and data-driven decision-making.
  • Excellent communication and stakeholder engagement skills.
  • Experience in packaging technologies, manufacturing, or related industries is a plus.

Compensation & Benefits:
  • Competitive salary with profit-sharing and performance bonuses.
  • Comprehensive health, dental, vision, life, and disability insurance.
  • 401(k) with employer match.
  • Paid time off, flexible schedules, and a family-first culture.
  • Onsite gym, collaborative workspaces, and company-sponsored events.
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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