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Voc Analyst Jobs (NOW HIRING)

Judge Group, Inc.

Data Analyst II

Bridgewater, NJ · On-site

$40 - $42/hr

Our client is currently seeking a Data Analyst II The CX Insights and Engagement Team designs and ... Design, build, and implement VOC data flow, data validation, and system integrations in ...

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Voc Analyst information

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$10

$36

$60

How much do voc analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for voc analyst in the United States is $36.36, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $44.95 per hour, depending on experience, location, and employer.

What is a Voc Analyst?

A VOC (Voice of the Customer) Analyst is a professional who collects, analyzes, and interprets customer feedback to help organizations improve their products, services, and overall customer experience. They use various tools and techniques to gather insights from customer surveys, reviews, support tickets, and other channels. VOC Analysts play a key role in identifying trends, areas for improvement, and opportunities to enhance customer satisfaction. Their work helps organizations make data-driven decisions to better meet customer needs.

How does a Voc Analyst typically collaborate with other departments to drive customer-centric improvements?

A VoC (Voice of the Customer) Analyst regularly works cross-functionally with teams such as product management, customer support, marketing, and operations to share insights derived from customer feedback. By presenting data-driven recommendations and actionable trends, VoC Analysts help these departments prioritize initiatives that enhance customer satisfaction. Collaboration often involves regular meetings, workshops, and presentations to ensure customer insights are embedded into strategic decisions and day-to-day operations.

What are the key skills and qualifications needed to thrive as a Voc Analyst, and why are they important?

To thrive as a Voc Analyst (Voice of the Customer Analyst), you need strong analytical skills, experience with customer feedback data, and typically a bachelor's degree in business, marketing, or a related field. Familiarity with VoC platforms (like Medallia or Qualtrics), data visualization tools (such as Tableau or Power BI), and survey design is often required. Excellent communication, problem-solving abilities, and attention to detail help analysts translate data into actionable insights and collaborate effectively with stakeholders. These skills ensure that organizations can accurately capture, analyze, and respond to customer feedback to drive continuous improvement.

What is the difference between Voc Analyst vs Speech-Language Pathologist?

AspectVoc AnalystSpeech-Language Pathologist
Required CredentialsTypically a bachelor's degree in related field; certifications varyMaster's degree in Speech-Language Pathology; state licensure
Work EnvironmentHealthcare facilities, clinics, schools, research settingsHospitals, clinics, schools, private practice
Industry UsageUsed in healthcare, research, and educational sectors for voice and speech analysisPrimarily in healthcare and educational settings for diagnosing and treating speech disorders

The main difference is that Voc Analysts focus on voice and speech data analysis often with technical tools, while Speech-Language Pathologists diagnose and treat speech and language disorders through therapy. Both roles work in similar environments but serve different primary functions.

What cities are hiring for Voc Analyst jobs?

Cities with the most Voc Analyst job openings:

What states have the most Voc Analyst jobs?

States with the most job openings for Voc Analyst jobs include:

What job categories do people searching Voc Analyst jobs look for?

The top searched job categories for Voc Analyst jobs are:

Voc Analyst jobs near you
Infographic showing various Voc Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $75,630 per year, or $36.4 per hour.

VOC Platform Success Specialist

NextDeavor Inc.

San Jose, CA • On-site

$45.07 - $56.34/hr

Contractor

Re-posted 20 days ago

Job description

VOC Platform Success Specialist
Full-time
San Jose, CA, US

Adobe Inc., formerly Adobe Systems Incorporated, is an American computer software company based in San Jose, California. It offers a wide range of programs from web design tools, photo manipulation and vector creation, through to video/audio editing, mobile app development, print layout and animation software.

 
Benefits You'll Love

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor

Become a Key Player as a VOC Platform Success Specialist

You will help the client scale a Voice of Customer program by making the platform usable and valuable for field teams, product managers, and leaders. You will drive adoption and clarity across cross-functional stakeholders, translating program strategy into day-to-day execution. This is a contract role based in San Jose, CA (Onsite) supporting program growth during a critical phase.

Here's How You'll Make an Impact on the Team
  • Onboard new platform users across field, product, strategy, and operations teams; develop and maintain onboarding materials and FAQs
  • Serve as the primary point of contact for platform users, advising stakeholders on workflows, configuration, and best practices
  • Monitor adoption and engagement, track onboarding progress, and proactively address gaps
  • Build and distribute targeted reports and insight summaries that surface VOC value and drive stakeholder engagement
  • Produce monthly program engagement reports combining quantitative platform data, submission/compliance metrics, and qualitative stakeholder input
  • Manage the product taxonomy process in the platform: implement approved classification updates and maintain a change log
  • Execute interlock follow-up workstreams and provide operational support during follow-up cycles
  • Collect platform feedback from users and surface actionable recommendations to improve usability
  • Provide program management support as needed (documentation, status tracking, stakeholder materials)
Here's What You'll Need to Be Successful in This Role
  • 3–5 years of experience in customer success, platform enablement, program coordination, or a similar role (enterprise software/SaaS preferred)
  • Demonstrated platform fluency: ability to configure, administer, and become the functional expert on a third-party insights platform
  • Analytical fluency: comfortable working with platform data, identifying patterns, and building stakeholder-ready reports
  • Consultative mindset and relationship-building skills across multiple functions and seniority levels
  • Strong written and verbal communication skills; able to translate complex concepts into clear guidance
  • Highly organized and self-directed with the ability to manage multiple concurrent workstreams
  • Proactive orientation: identifies opportunities to add value without waiting to be asked
Here's What Else Might Help You Out
  • Experience as a power user, internal champion, or enablement lead for an enterprise software platform
  • Experience training or enabling others on software tools
  • Familiarity with customer feedback programs, VOC operations, or research workflows
  • Experience supporting product teams in product-adjacent roles
  • Familiarity with digital media or document workflow tools
Pay Range

$45.07 - $56.34/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

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