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Voc Expert Jobs (NOW HIRING)

NextDeavor

VOC Platform Success Specialist

San Jose, CA · On-site

$45.07 - $56.34/hr

Description VOC Platform Success Specialist Full-time San Jose, CA, US Adobe Inc., formerly Adobe ... Demonstrated platform fluency: ability to configure, administer, and become the functional expert ...

Corning

Product Line Specialist, Closures

Charlotte, NC · On-site

$100K - $138K/yr

Serve as the primary Voice of Customer (VOC) expert in customer-facing engagements; translate customer needs into product positioning and development priorities * Identify opportunities for new ...

Corning

Product Line Specialist, Closures

Charlotte, NC · On-site

$100K - $138K/yr

Serve as the primary Voice of Customer (VOC) expert in customer-facing engagements; translate customer needs into product positioning and development priorities * Identify opportunities for new ...

Corning

Product Line Specialist, Closures

Charlotte, NC · On-site

$100K - $138K/yr

Serve as the primary Voice of Customer (VOC) expert in customer-facing engagements; translate customer needs into product positioning and development priorities * Identify opportunities for new ...

Hyundai Motor Company

Serve as subject matter expert for VOC, quality issue escalations, and CX/AS strategy and planning initiatives. * Provide recommendations to senior leadership supporting organizational direction and ...

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Voc Expert information

What is a VOC Expert?

Voc Experts, or Voice of the Customer Experts, are professionals who specialize in capturing, analyzing, and interpreting customer feedback to help organizations improve their products, services, and customer experiences. They use various methods such as surveys, interviews, and data analytics to gather insights directly from customers. Voc Experts then translate these insights into actionable recommendations for business strategy, product development, or service enhancement. Their work helps companies align their offerings more closely with customer needs, leading to greater satisfaction and loyalty.

What skills and qualifications are needed to thrive as a VOC Expert?

To thrive as a VOC Expert, you need strong analytical abilities, experience with customer feedback methodologies, and often a background in market research or customer experience management. Familiarity with survey platforms, data analysis tools like Excel or SPSS, and CRM systems is typically required, along with relevant certifications such as CXPA or Six Sigma. Excellent communication, active listening, and stakeholder management skills distinguish top performers in this role. These competencies ensure that customer insights are accurately captured, analyzed, and translated into actionable strategies that drive business improvement.

How does a VOC Expert collaborate with cross-functional teams to drive customer-centric improvements?

A VOC (Voice of the Customer) Expert regularly works with product, marketing, customer service, and operations teams to translate customer feedback into actionable insights. They facilitate workshops, present findings, and help prioritize improvement initiatives based on customer needs. Effective collaboration ensures that feedback is not only collected but also integrated into strategic decisions, leading to meaningful enhancements in products and services. This cross-functional approach is essential for building a strong customer-centric culture and achieving measurable results.

What are popular job titles related to Voc Expert jobs?

For Voc Expert jobs, the most frequently searched job titles are:

VOC Platform Success Specialist

San Jose, CA • On-site

NextDeavor
Recruiting and Staffing Services • 1 - 10 employees
Learn more about NextDeavorexternal

$45.07 - $56.34/hr

Other

Re-posted 11 days ago

Job description

Description
VOC Platform Success Specialist
Full-time
San Jose, CA, US
Adobe Inc., formerly Adobe Systems Incorporated, is an American computer software company based in San Jose, California. It offers a wide range of programs from web design tools, photo manipulation and vector creation, through to video/audio editing, mobile app development, print layout and animation software.
Benefits You'll Love
You'll be joining Adobe on a contract opportunity, employed through NextDeavor
Become a Key Player as a VOC Platform Success Specialist
You will help the client scale a Voice of Customer program by making the platform usable and valuable for field teams, product managers, and leaders. You will drive adoption and clarity across cross-functional stakeholders, translating program strategy into day-to-day execution. This is a contract role based in San Jose, CA (Onsite) supporting program growth during a critical phase.
Here's How You'll Make an Impact on the Team
  • Onboard new platform users across field, product, strategy, and operations teams; develop and maintain onboarding materials and FAQs
  • Serve as the primary point of contact for platform users, advising stakeholders on workflows, configuration, and best practices
  • Monitor adoption and engagement, track onboarding progress, and proactively address gaps
  • Build and distribute targeted reports and insight summaries that surface VOC value and drive stakeholder engagement
  • Produce monthly program engagement reports combining quantitative platform data, submission/compliance metrics, and qualitative stakeholder input
  • Manage the product taxonomy process in the platform: implement approved classification updates and maintain a change log
  • Execute interlock follow-up workstreams and provide operational support during follow-up cycles
  • Collect platform feedback from users and surface actionable recommendations to improve usability
  • Provide program management support as needed (documentation, status tracking, stakeholder materials)
Here's What You'll Need to Be Successful in This Role
  • 3-5 years of experience in customer success, platform enablement, program coordination, or a similar role (enterprise software/SaaS preferred)
  • Demonstrated platform fluency: ability to configure, administer, and become the functional expert on a third-party insights platform
  • Analytical fluency: comfortable working with platform data, identifying patterns, and building stakeholder-ready reports
  • Consultative mindset and relationship-building skills across multiple functions and seniority levels
  • Strong written and verbal communication skills; able to translate complex concepts into clear guidance
  • Highly organized and self-directed with the ability to manage multiple concurrent workstreams
  • Proactive orientation: identifies opportunities to add value without waiting to be asked
Here's What Else Might Help You Out
  • Experience as a power user, internal champion, or enablement lead for an enterprise software platform
  • Experience training or enabling others on software tools
  • Familiarity with customer feedback programs, VOC operations, or research workflows
  • Experience supporting product teams in product-adjacent roles
  • Familiarity with digital media or document workflow tools
Pay Range
$45.07 - $56.34/hour
Ready to Make Your Mark?
This role may fill quickly. Submit your resume to be considered.
Apply with Pioneers here
Pay Range
$45.07 Hourly to $56.34 Hourly

Apply