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Voc Analyst Jobs in Ohio (NOW HIRING)

VOC Field Case Manager

Akron, OH · Remote

$73K - $75K/yr

... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...

VOC Field Case Manager

Akron, OH · Remote

$73K - $75K/yr

... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...

VOC Field Case Manager

Akron, OH · On-site

$73K - $75K/yr

... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...

Through Voice of Customer (VOC), market analysis, industry knowledge, and cross-functional collaboration, this role identifies growth opportunities, develops business cases, defines product ...

Through Voice of Customer (VOC), market analysis, industry knowledge, and cross-functional collaboration, this role identifies growth opportunities, develops business cases, defines product ...

Critical Competencies Analytical Thinking - identifies patterns across data or situations that are ... VOC) Ability to solve moderately complex problems Physical Demand and Work Environment Physical ...

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Additionally, this role will work collaboratively with a product team to gather and analyze Voice of Customer (VOC) feedback to guide product development and introduce new products that enhance our ...

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

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Showing results 1-20

Voc Analyst information

What is a Voc Analyst?

A VOC (Voice of the Customer) Analyst is a professional who collects, analyzes, and interprets customer feedback to help organizations improve their products, services, and overall customer experience. They use various tools and techniques to gather insights from customer surveys, reviews, support tickets, and other channels. VOC Analysts play a key role in identifying trends, areas for improvement, and opportunities to enhance customer satisfaction. Their work helps organizations make data-driven decisions to better meet customer needs.

How does a Voc Analyst typically collaborate with other departments to drive customer-centric improvements?

A VoC (Voice of the Customer) Analyst regularly works cross-functionally with teams such as product management, customer support, marketing, and operations to share insights derived from customer feedback. By presenting data-driven recommendations and actionable trends, VoC Analysts help these departments prioritize initiatives that enhance customer satisfaction. Collaboration often involves regular meetings, workshops, and presentations to ensure customer insights are embedded into strategic decisions and day-to-day operations.

What are the key skills and qualifications needed to thrive as a Voc Analyst, and why are they important?

To thrive as a Voc Analyst (Voice of the Customer Analyst), you need strong analytical skills, experience with customer feedback data, and typically a bachelor's degree in business, marketing, or a related field. Familiarity with VoC platforms (like Medallia or Qualtrics), data visualization tools (such as Tableau or Power BI), and survey design is often required. Excellent communication, problem-solving abilities, and attention to detail help analysts translate data into actionable insights and collaborate effectively with stakeholders. These skills ensure that organizations can accurately capture, analyze, and respond to customer feedback to drive continuous improvement.

What is the difference between Voc Analyst vs Speech-Language Pathologist?

AspectVoc AnalystSpeech-Language Pathologist
Required CredentialsTypically a bachelor's degree in related field; certifications varyMaster's degree in Speech-Language Pathology; state licensure
Work EnvironmentHealthcare facilities, clinics, schools, research settingsHospitals, clinics, schools, private practice
Industry UsageUsed in healthcare, research, and educational sectors for voice and speech analysisPrimarily in healthcare and educational settings for diagnosing and treating speech disorders

The main difference is that Voc Analysts focus on voice and speech data analysis often with technical tools, while Speech-Language Pathologists diagnose and treat speech and language disorders through therapy. Both roles work in similar environments but serve different primary functions.

What are popular job titles related to Voc Analyst jobs in Ohio?

For Voc Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Voc Analyst jobs in Ohio look for?

The top searched job categories for Voc Analyst jobs in Ohio are:

What cities in Ohio are hiring for Voc Analyst jobs?

Cities in Ohio with the most Voc Analyst job openings:

Infographic showing various Voc Analyst job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution.

VOC Field Case Manager

Sedgwick

Akron, OH • Remote

$73K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Sedgwick rating

7.6

Company rating: 7.6 out of 10

Based on 326 frontline employees who took The Breakroom Quiz

211th of 310 rated insurance


Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

VOC Field Case Manager

This Field Case Manager will cover our Cleveland, Akron, & Youngstown, OH region and must live in this area in order to be considered.

PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers to facilitate; though advocacy, progressive medical treatment, and timely return-to-work; while acting as a liaison and providing communication between all involved parties. While frequent travel is required, you will maintain a home-based office.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

  • Apply your medical/clinical or rehabilitation knowledge and experience to assist in the management of complex medical conditions, treatment planning and recovery from illness or injury.

  • Work in the best of both worlds - a rewarding career making an impact on the health and lives of others, and a remote work environment that allows face to face interaction with injured workers and medical professionals.

  • Enjoy flexibility and autonomy in your daily work, your location, and your career path while advocating for the most effective and efficient medical treatment for injured employees in a non-traditional setting.

  • Enable our Caring counts mission supporting injured employees from some of the world's best brands and organizations.

  • Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

  • Celebrate your career achievements and each other through professional development opportunities, continuing education credits, team building initiatives and more.

  • Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

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ESSENTIAL RESPONSIBLITIES MAY INCLUDE

  • Serve as patient advocate to support, guide and coordinate care for injured workers, families and caregivers as they navigate through the recovery process.

  • Assist injured workers in achieving recovery and autonomy through advocacy, communication, education, identification of service resources and service facilitation.

  • Identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source

EDUCATION AND LICENSING

RN licensure preferred; or Bachelor's degree in health or human services field required with a one of the following certifications:CCM, CDMS,CRC, CRRN, or COHN.Valid driver's license required. High speed internet required.

Employment may be contingent upon successful completion of a motor vehicle record (MVR) check.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

TAKING CARE OF YOU BY

  • Offering flexibility and autonomy.

  • Supporting meaningful work that promotes critical thinking and problem solving.

  • Providing on-going learning and professional growth opportunities.

  • Promoting a strong team environment and a culture of support.

  • Recognizing your successes and celebrating your achievements.

  • We offer a diverse and comprehensive benefits including medical, dental vision, 401K, PTO and more beginning your first day.

NEXT STEPS

If your application is selected to advance to the next round, a recruiter will be in touch.

#nurse #fieldcasemanager #CCM #CDMS#CRC #CRRN #COHN #vocrehab #casemanagement

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $73,000-$75,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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