VOC Field Case Manager
Akron, OH · Remote
$73K - $75K/yr
... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...
Akron, OH · Remote
$73K - $75K/yr
... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...
Akron, OH · Remote
$73K - $75K/yr
... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...
Akron, OH · Remote
$73K - $75K/yr
... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...
Akron, OH · Remote
$73K - $75K/yr
... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...
Akron, OH · On-site
$73K - $75K/yr
... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...
Akron, OH · On-site
$73K - $75K/yr
... Insurance VOC Field Case Manager This Field Case Manager will cover our Cleveland, Akron ... analysis, and discretion; ability to handle work-related stress; ability to handle multiple ...
Through Voice of Customer (VOC), market analysis, industry knowledge, and cross-functional collaboration, this role identifies growth opportunities, develops business cases, defines product ...
Through Voice of Customer (VOC), market analysis, industry knowledge, and cross-functional collaboration, this role identifies growth opportunities, develops business cases, defines product ...
Mansfield, OH · On-site
Through Voice of Customer (VOC), market analysis, industry knowledge, and cross-functional collaboration, this role identifies growth opportunities, develops business cases, defines product ...
Mansfield, OH · On-site
Through Voice of Customer (VOC), market analysis, industry knowledge, and cross-functional collaboration, this role identifies growth opportunities, develops business cases, defines product ...
Columbus, OH · On-site
$100K - $137K/yr
... analysis for complex voice, video, transport, interoperability, performance, security, and infrastructure issues escalated by VOC administrators, VTC Leads, and junior engineers. • Prepare and ...
Columbus, OH · On-site
$100K - $137K/yr
... analysis for complex voice, video, transport, interoperability, performance, security, and infrastructure issues escalated by VOC administrators, VTC Leads, and junior engineers. • Prepare and ...
Cleveland, OH · On-site
$21 - $23/hr
The Regulatory analyst is responsible for assisting with supporting regulatory reporting for ... support for VOC communications. What you'll bring: * Required: Bachelor of Science (Chemistry ...
Cleveland, OH · On-site
$21 - $23/hr
The Regulatory analyst is responsible for assisting with supporting regulatory reporting for ... support for VOC communications. What you'll bring: * Required: Bachelor of Science (Chemistry ...
Cleveland, OH · On-site
$21 - $23/hr
The Regulatory analyst is responsible for assisting with supporting regulatory reporting for ... support for VOC communications. What you'll bring: * Required: Bachelor of Science (Chemistry ...
Cleveland, OH · On-site
$21 - $23/hr
The Regulatory analyst is responsible for assisting with supporting regulatory reporting for ... support for VOC communications. What you'll bring: * Required: Bachelor of Science (Chemistry ...
... VOC) Support Services and the authoritative on-shift decision-maker for VTC services short of ... VQ Analytics, WebRTC/WebAPP, Haivision, IPTV, or digital signage platforms. • Experience ...
... VOC) Support Services and the authoritative on-shift decision-maker for VTC services short of ... VQ Analytics, WebRTC/WebAPP, Haivision, IPTV, or digital signage platforms. • Experience ...
Cleveland, OH · Hybrid
$90K - $128K/yr
Ensure consistency of VoC measurement across service teams and products. * Analyze quantitative survey results and qualitative feedback (open text, call studies, sentiment themes). * Identify ...
Cleveland, OH · Hybrid
$90K - $128K/yr
Ensure consistency of VoC measurement across service teams and products. * Analyze quantitative survey results and qualitative feedback (open text, call studies, sentiment themes). * Identify ...
Cleveland, OH · On-site
$90K - $128K/yr
Ensure consistency of VoC measurement across service teams and products. * Analyze quantitative survey results and qualitative feedback (open text, call studies, sentiment themes). * Identify ...
Cleveland, OH · On-site
$90K - $128K/yr
Ensure consistency of VoC measurement across service teams and products. * Analyze quantitative survey results and qualitative feedback (open text, call studies, sentiment themes). * Identify ...
Cleveland, OH · On-site
$68K - $85K/yr
Lockbox, AR, AR Suspense, and VOC/Ecofee Reconciliations * Uploading reconciliations into RCM CORE ... Excellent communication, analytical, and organizational skills; attention to detail * Must be ...
Cleveland, OH · On-site
$68K - $85K/yr
Lockbox, AR, AR Suspense, and VOC/Ecofee Reconciliations * Uploading reconciliations into RCM CORE ... Excellent communication, analytical, and organizational skills; attention to detail * Must be ...
Cleveland, OH · On-site
$80K - $90K/yr
Critical Competencies Analytical Thinking - identifies patterns across data or situations that are ... VOC) Ability to solve moderately complex problems Physical Demand and Work Environment Physical ...
Cleveland, OH · On-site
$80K - $90K/yr
Critical Competencies Analytical Thinking - identifies patterns across data or situations that are ... VOC) Ability to solve moderately complex problems Physical Demand and Work Environment Physical ...
Cleveland, OH · On-site
$80K - $90K/yr
... meet VOC and VOP (voice of process) inputs and requirements • Product and process design ... Critical Competencies • Analytical Thinking - identifies patterns across data or situations that ...
Cleveland, OH · On-site
$80K - $90K/yr
... meet VOC and VOP (voice of process) inputs and requirements • Product and process design ... Critical Competencies • Analytical Thinking - identifies patterns across data or situations that ...
$80K - $90K/yr
Critical Competencies Analytical Thinking - identifies patterns across data or situations that are ... VOC) Ability to solve moderately complex problems Physical Demand and Work Environment Physical ...
$80K - $90K/yr
Critical Competencies Analytical Thinking - identifies patterns across data or situations that are ... VOC) Ability to solve moderately complex problems Physical Demand and Work Environment Physical ...
Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...
Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...
Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...
Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...
Wooster, OH · On-site
Additionally, this role will work collaboratively with a product team to gather and analyze Voice of Customer (VOC) feedback to guide product development and introduce new products that enhance our ...
Wooster, OH · On-site
Additionally, this role will work collaboratively with a product team to gather and analyze Voice of Customer (VOC) feedback to guide product development and introduce new products that enhance our ...
Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...
Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...
Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...
Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...
| Aspect | Voc Analyst | Speech-Language Pathologist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in related field; certifications vary | Master's degree in Speech-Language Pathology; state licensure |
| Work Environment | Healthcare facilities, clinics, schools, research settings | Hospitals, clinics, schools, private practice |
| Industry Usage | Used in healthcare, research, and educational sectors for voice and speech analysis | Primarily in healthcare and educational settings for diagnosing and treating speech disorders |
The main difference is that Voc Analysts focus on voice and speech data analysis often with technical tools, while Speech-Language Pathologists diagnose and treat speech and language disorders through therapy. Both roles work in similar environments but serve different primary functions.
For Voc Analyst jobs in Ohio, the most frequently searched job titles are:
The top searched job categories for Voc Analyst jobs in Ohio are:
Cities in Ohio with the most Voc Analyst job openings:

$73K - $75K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
7.6
Based on 326 frontline employees who took The Breakroom Quiz
211th of 310 rated insurance
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
VOC Field Case ManagerThis Field Case Manager will cover our Cleveland, Akron, & Youngstown, OH region and must live in this area in order to be considered.
PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers to facilitate; though advocacy, progressive medical treatment, and timely return-to-work; while acting as a liaison and providing communication between all involved parties. While frequent travel is required, you will maintain a home-based office.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.
Apply your medical/clinical or rehabilitation knowledge and experience to assist in the management of complex medical conditions, treatment planning and recovery from illness or injury.
Work in the best of both worlds - a rewarding career making an impact on the health and lives of others, and a remote work environment that allows face to face interaction with injured workers and medical professionals.
Enjoy flexibility and autonomy in your daily work, your location, and your career path while advocating for the most effective and efficient medical treatment for injured employees in a non-traditional setting.
Enable our Caring counts mission supporting injured employees from some of the world's best brands and organizations.
Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
Celebrate your career achievements and each other through professional development opportunities, continuing education credits, team building initiatives and more.
Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.
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ESSENTIAL RESPONSIBLITIES MAY INCLUDE
Serve as patient advocate to support, guide and coordinate care for injured workers, families and caregivers as they navigate through the recovery process.
Assist injured workers in achieving recovery and autonomy through advocacy, communication, education, identification of service resources and service facilitation.
Identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source
EDUCATION AND LICENSING
RN licensure preferred; or Bachelor's degree in health or human services field required with a one of the following certifications:CCM, CDMS,CRC, CRRN, or COHN.Valid driver's license required. High speed internet required.
Employment may be contingent upon successful completion of a motor vehicle record (MVR) check.
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
TAKING CARE OF YOU BY
Offering flexibility and autonomy.
Supporting meaningful work that promotes critical thinking and problem solving.
Providing on-going learning and professional growth opportunities.
Promoting a strong team environment and a culture of support.
Recognizing your successes and celebrating your achievements.
We offer a diverse and comprehensive benefits including medical, dental vision, 401K, PTO and more beginning your first day.
NEXT STEPS
If your application is selected to advance to the next round, a recruiter will be in touch.
#nurse #fieldcasemanager #CCM #CDMS#CRC #CRRN #COHN #vocrehab #casemanagement
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $73,000-$75,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.