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Voc Analyst Jobs in Michigan (NOW HIRING)

Tech Tammina LLC

Data Analyst II

Jackson, MI · On-site

Market Duties: · We are seeking a detail-oriented and collaborative Data Analyst to support our Voice of the Customer (VoC) organization. · This role is essential to building a strong data ...

CONTROLTEC LLC

Program Manager

Allen Park, MI · On-site

Discuss data collection and presentation requirements with clients, acting as the primary contact for Voice of Customer (VoC) * Research, analyze, and assist in the development of customer data ...

CONTROLTEC LLC

Program Manager

Allen Park, MI

Discuss data collection and presentation requirements with clients, acting as the primary contact for Voice of Customer (VoC) * Research, analyze, and assist in the development of customer data ...

Dupont

Analytical Chemist

Auburn Hills, MI · On-site

VOC and compositional analysis * Rheology and viscoelastic characterization * Thermal analysis (DSC, TGA, thermal conductivity) * Electrical and flammability testing Laboratory & Equipment Ownership

Wendy's

Assistant Manager

Interlochen, MI

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Wendy's

Assistant Manager

Grand Rapids, MI

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Wendy's

Assistant Manager

Cutlerville, MI · On-site

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Wendy's

Assistant Manager

Grand Haven, MI

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Wendy's

Assistant Manager

Caledonia, MI

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Wendy's

Assistant Manager

Grandville, MI

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Wendy's

Assistant Manager

Cedar Springs, MI

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Wendy's

Assistant Manager

Watervliet, MI

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

Wendy's

Assistant Manager

Richmond, MI

Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and ...

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All JobsVoc Analyst JobsVoc Analyst Jobs in Michigan

Voc Analyst information

See Michigan salary details

$8

$31

$52

How much do voc analyst jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for voc analyst in Michigan is $31.93, according to ZipRecruiter salary data. Most workers in this role earn between $26.39 and $39.48 per hour, depending on experience, location, and employer.

What is the difference between Voc Analyst vs Speech-Language Pathologist?

AspectVoc AnalystSpeech-Language Pathologist
Required CredentialsTypically a bachelor's degree in related field; certifications varyMaster's degree in Speech-Language Pathology; state licensure
Work EnvironmentHealthcare facilities, clinics, schools, research settingsHospitals, clinics, schools, private practice
Industry UsageUsed in healthcare, research, and educational sectors for voice and speech analysisPrimarily in healthcare and educational settings for diagnosing and treating speech disorders

The main difference is that Voc Analysts focus on voice and speech data analysis often with technical tools, while Speech-Language Pathologists diagnose and treat speech and language disorders through therapy. Both roles work in similar environments but serve different primary functions.

How does a VoC Analyst typically collaborate with other departments to drive customer-centric improvements?

A VoC (Voice of the Customer) Analyst regularly works cross-functionally with teams such as product management, customer support, marketing, and operations to share insights derived from customer feedback. By presenting data-driven recommendations and actionable trends, VoC Analysts help these departments prioritize initiatives that enhance customer satisfaction. Collaboration often involves regular meetings, workshops, and presentations to ensure customer insights are embedded into strategic decisions and day-to-day operations.

What is a VOC Analyst?

A VOC (Voice of the Customer) Analyst is a professional who collects, analyzes, and interprets customer feedback to help organizations improve their products, services, and overall customer experience. They use various tools and techniques to gather insights from customer surveys, reviews, support tickets, and other channels. VOC Analysts play a key role in identifying trends, areas for improvement, and opportunities to enhance customer satisfaction. Their work helps organizations make data-driven decisions to better meet customer needs.

What are the key skills and qualifications needed to thrive as a Voc Analyst, and why are they important?

To thrive as a Voc Analyst (Voice of the Customer Analyst), you need strong analytical skills, experience with customer feedback data, and typically a bachelor's degree in business, marketing, or a related field. Familiarity with VoC platforms (like Medallia or Qualtrics), data visualization tools (such as Tableau or Power BI), and survey design is often required. Excellent communication, problem-solving abilities, and attention to detail help analysts translate data into actionable insights and collaborate effectively with stakeholders. These skills ensure that organizations can accurately capture, analyze, and respond to customer feedback to drive continuous improvement.
What are popular job titles related to Voc Analyst jobs in Michigan? For Voc Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Voc Analyst jobs in Michigan look for? The top searched job categories for Voc Analyst jobs in Michigan are:
What cities in Michigan are hiring for Voc Analyst jobs? Cities in Michigan with the most Voc Analyst job openings:
Voc Analyst jobs near you

Data Analyst II

Tech Tammina LLC

Jackson, MI • On-site

Contractor

Re-posted 9 days ago

Job description

Role: Data Analyst II

Location: Jackson, MI (Onsite/ Hybrid)

Duration: Long term

Rate: Market

Duties:

·       We are seeking a detail-oriented and collaborative Data Analyst to support our Voice of the Customer (VoC) organization.

·       This role is essential to building a strong data foundation that enables data-driven decision-making across the enterprise.

·       The ideal candidate will be responsible for identifying, collecting, and consolidating data from various internal sources, and working closely with cross-functional teams to ensure outputs are translated into meaningful insights that support strategic initiatives and enhance the customer experience.

 

RESPONSIBILITIES

·       Identify and gather data from multiple sources across the organization to support VoC initiatives.

·       Assess gaps and inefficiencies in current data processes; recommend and implement improvements.

·       Establish standards and best practices for data collection and consolidation.

·       Work cross-functionally to ensure data output aligns with business needs and can be translated into actionable insights.

·       Maintain and manage data integrity across systems and reports.

·       Support the development of dashboards, reports, and presentations that clearly communicate findings

 

Skills:

  • Proven experience working with diverse data sources and large datasets.
  • Proficient in Excel, including the use of macros for data analysis.
  • Experience with other data analysis tools such as Google Sheets, Tableau, and Power BI is a plus..
  • Experience working in Voice of Customer team is preferred but not required.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills; ability to build relationships across departments.
  • Experience in establishing data standards and improving data processes is a plus.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Comfortable navigating ambiguity and driving clarity through structured analysis.