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Viyu Jobs (NOW HIRING)

Viyu Network Solutions

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Technology Support Team

Richardson, TX · On-site

$45K - $65K/yr

At Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a ...

Viyu Network Solutions

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Jr. Sales Engineer

Richardson, TX · On-site

$70K - $90K/yr

Viyu Network Solutions is seeking a highly motivated Jr. Sales Engineer to join our growing organization. This role is responsible for engaging with customers to understand their business and ...

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What are the key skills and qualifications needed to thrive as a Viyu, and why are they important?

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What are Viyu?

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What is the difference between Viyu vs Data Analyst?

AspectViyuData Analyst
Required CredentialsTypically requires a degree in data science, statistics, or related fieldsUsually requires a degree in data analysis, statistics, or related fields
Work EnvironmentOften works in tech companies, startups, or data-driven organizationsWorks across various industries including finance, healthcare, and marketing
Employer & Industry UsageUsed in companies focusing on data collection and analysisCommonly employed in organizations needing data insights for decision-making

Viyu and Data Analyst roles share similar educational backgrounds and work environments, often overlapping in tech and data-centric industries. While Viyu may focus more on data collection and processing, Data Analysts typically interpret data to generate insights. Both roles are essential in data-driven decision-making, but their specific responsibilities and focus areas differ slightly.

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Infographic showing various Viyu job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Technology Support Team

Technology Support Team

Viyu Network Solutions

Richardson, TX • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

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Job description

Support Technician – Managed Service Provider (MSP)

Location: Richardson, TX (Serving DFW Metroplex)
Employment Type: Full-Time


Role Overview


The Support Technician provides technical assistance to clients across diverse environments. This role requires strong troubleshooting skills, clear communication, and the ability to manage multiple tasks in a fast‐paced MSP setting.


Key Responsibilities


  • Deliver remote and onsite technical support for client systems
  • Diagnose and resolve issues involving desktops, laptops, networks, printers, and cloud services
  • Manage and document support tickets with accuracy and professionalism
  • Assist with new user, device, and client on-boarding
  • Monitor and maintain systems using RMM tools
  • Support Microsoft 365, Azure AD, and common business applications
  • Escalate advanced issues to senior engineering staff when appropriate
  • Build and maintain positive client relationships through reliable service



Qualifications


  • 1–3 years of IT support experience (MSP experience preferred)
  • Strong knowledge of Windows operating systems and Microsoft 365
  • Understanding of basic networking concepts (DNS, DHCP, firewalls, VPNs)
  • Experience with RMM/PSA platforms
  • Familiarity with Active Directory and Azure AD
  • Awareness of cybersecurity best practices
  • Valid driver’s license and reliable transportation for occasional onsite visits


Core Competencies


  • Professional communication and customer service skills
  • Strong problem‐solving abilities and attention to detail
  • Ability to prioritize tasks and manage time effectively
  • Comfortable working independently and within a team
  • Adaptability in a dynamic, multi‐client environment


What We Offer


  • Professional development and certification opportunities
  • Supportive team environment with room for growth
  • Competitive compensation and benefits package
  • Exposure to a wide range of technologies and client environments


Certification(s) and/or Experience in any of these areas are a plus:


- Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server - Webroot - VPN - Outlook - VLAN - WAN - DHCP - SNMP - SQL - TCP/IP - DNS - CCNA - MAC OS - Virtualization - MSP - MCP - Backup - Cisco - Remote Desktop - RDP - ThinClient - VDI - VoIP - Power Shell - Cat5e/Cat6

Company Description

Viyu Network Solutions: Where Passion meets Purpose
Are you an IT professional who thrives in a collaborative, supportive environment?
At Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office.
Here's what makes Viyu special:
- Challenging and rewarding work: We tackle complex IT projects that make a real difference. No
getting stagnant working in a never-changing environment.
- As a growing company, you will not be just another cog in the machine. You'll have the opportunity to
learn, grow, and constantly push your boundaries.
- Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu.
- Strong emphasis on professional development: We invest in our employees by offering internal
training programs, vendor certification training, conferences, and opportunities to learn new skills.
- Competitive benefits package: We offer a comprehensive benefits package including medical, dental,
vision insurance, 401(k), and paid time off.
- Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we
encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share
our values and are excited to be part of something special.
Join us and build a career you can be proud of!