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Support Technician – Managed Service Provider (MSP)

Location: Richardson, TX (Serving DFW Metroplex)
Employment Type: Full-Time

Role Overview

The Support Technician provides technical assistance to clients across diverse environments. This role requires strong troubleshooting skills, clear communication, and the ability to manage multiple tasks in a fast‐paced MSP setting.

Key Responsibilities

• Deliver remote and onsite technical support for client systems
• Diagnose and resolve issues involving desktops, laptops, networks, printers, and cloud services
• Manage and document support tickets with accuracy and professionalism
• Assist with new user, device, and client on-boarding
• Monitor and maintain systems using RMM tools
• Support Microsoft 365, Azure AD, and common business applications
• Escalate advanced issues to senior engineering staff when appropriate
• Build and maintain positive client relationships through reliable service

Qualifications

• 1–3 years of IT support experience (MSP experience preferred)
• Strong knowledge of Windows operating systems and Microsoft 365
• Understanding of basic networking concepts (DNS, DHCP, firewalls, VPNs)
• Experience with RMM/PSA platforms
• Familiarity with Active Directory and Azure AD
• Awareness of cybersecurity best practices
• Valid driver’s license and reliable transportation for occasional onsite visits

Core Competencies

• Professional communication and customer service skills
• Strong problem‐solving abilities and attention to detail
• Ability to prioritize tasks and manage time effectively
• Comfortable working independently and within a team
• Adaptability in a dynamic, multi‐client environment

What We Offer

• Professional development and certification opportunities
• Supportive team environment with room for growth
• Competitive compensation and benefits package
• Exposure to a wide range of technologies and client environments

Certification(s) and/or Experience in any of these areas are a plus:

- Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server - Webroot - VPN - Outlook - VLAN - WAN - DHCP - SNMP - SQL - TCP/IP - DNS - CCNA - MAC OS - Virtualization - MSP - MCP - Backup - Cisco - Remote Desktop - RDP - ThinClient - VDI - VoIP - Power Shell - Cat5e/Cat6

Viyu Network Solutions: Where Passion meets Purpose

Are you an IT professional who thrives in a collaborative, supportive environment?

At Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office.

Here's what makes Viyu special:
- Challenging and rewarding work: We tackle complex IT projects that make a real difference. No
getting stagnant working in a never-changing environment.
- As a growing company, you will not be just another cog in the machine. You'll have the opportunity to
learn, grow, and constantly push your boundaries.
- Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu.
- Strong emphasis on professional development: We invest in our employees by offering internal
training programs, vendor certification training, conferences, and opportunities to learn new skills.
- Competitive benefits package: We offer a comprehensive benefits package including medical, dental,
vision insurance, 401(k), and paid time off.
- Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we
encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share
our values and are excited to be part of something special.

Join us and build a career you can be proud of!