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Vivint Onboarding Jobs (NOW HIRING)

Director, Product Management Partner Experiences

WA · Remote

$238K - $249K/yr

Drive Vivint's product alignment with emerging smart home industry standards (such as Matter, Thread, and specialized cloud-to-cloud APIs) to simplify external onboarding and future-proof the ...

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... onboarding tasks * Assist sales reps with obtaining sales assets like iPads, knocking shirts and ...

New

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... onboarding tasks * Assist sales reps with obtaining sales assets like iPads, knocking shirts and ...

New

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... onboarding tasks * Assist sales reps with obtaining sales assets like iPads, knocking shirts and ...

New

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... onboarding tasks * Assist sales reps with obtaining sales assets like iPads, knocking shirts and ...

New

Frictionless Partner Onboarding: Design the end-to-end setup, control, and automation workflows for third-party partner devices, ensuring external hardware integrates into the Vivint app with zero ...

Principal, UX Designer

Washington, DC · On-site

$175 - $250/hr

Frictionless Partner Onboarding: Design the end-to-end setup, control, and automation workflows for third-party partner devices, ensuring external hardware integrates into the Vivint app with zero ...

You'll play a critical role in leading your team to deliver a simplified customer onboarding ... Build and maintain strong relationships across Vivint Engineering and lead collaboration * Partner ...

You'll play a critical role in leading your team to deliver a simplified customer onboarding ... Build and maintain strong relationships across Vivint Engineering and lead collaboration * Partner ...

You'll play a critical role in leading your team to deliver a simplified customer onboarding ... Build and maintain strong relationships across Vivint Engineering and lead collaboration * Partner ...

You'll play a critical role in leading your team to deliver a simplified customer onboarding ... Build and maintain strong relationships across Vivint Engineering and lead collaboration * Partner ...

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling ...

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling ...

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling ...

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States ... Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling ...

Vivint Onboarding information

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$12

$25

$47

How much do vivint onboarding jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for vivint onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What are some common challenges faced during the Vivint onboarding process, and how can new hires successfully navigate them?

New hires at Vivint often encounter challenges such as adapting to the company’s fast-paced environment, learning proprietary technologies, and understanding the comprehensive product suite. To successfully navigate onboarding, it’s helpful to actively participate in training sessions, ask questions when clarification is needed, and engage with mentors or team members for guidance. Building relationships with colleagues and consistently reviewing onboarding materials will also help ease the transition and set the foundation for long-term success within Vivint's collaborative culture.

What are the key skills and qualifications needed to thrive as a Vivint onboarding specialist?

To thrive as a Vivint Onboarding Specialist, you need a solid understanding of customer service, onboarding processes, and familiarity with Vivint's home automation and security products, typically supported by relevant experience or training. Experience with CRM systems, onboarding platforms, and troubleshooting tools is highly beneficial. Strong communication, problem-solving abilities, and a customer-focused mindset help create a positive onboarding experience and address user needs effectively. These skills ensure new customers are set up for success, leading to higher satisfaction and long-term retention.

What is the difference between Vivint Onboarding vs Vivint Installation Technician?

AspectVivint OnboardingVivint Installation Technician
Primary RoleTraining new employees on company policies and proceduresInstalling and servicing security systems at customer locations
Required SkillsCommunication, training, company policiesTechnical skills, electrical knowledge, troubleshooting
Work EnvironmentOffice-based, training sessionsOn-site at customer locations, technical setup
CertificationsCompany-specific onboarding programsElectrical or technical certifications often preferred

Vivint Onboarding focuses on training new employees on company policies and procedures, typically in an office setting. In contrast, Vivint Installation Technicians perform hands-on installation and maintenance of security systems at customer sites. Both roles are essential in the company's operations but differ in responsibilities, environment, and skill requirements.

What is Vivint onboarding?

Vivint Onboarding refers to the process by which new employees or customers are introduced to Vivint's security and smart home systems. For employees, the onboarding process typically includes training on company policies, products, customer service protocols, and system installations. For customers, onboarding involves setting up their Vivint equipment, learning how to use the Vivint app, and understanding how to manage their home security system. The goal is to ensure a smooth transition and help users feel confident in using Vivint products and services.
More about Vivint Onboarding jobs
What cities are hiring for Vivint Onboarding jobs? Cities with the most Vivint Onboarding job openings:
What states have the most Vivint Onboarding jobs? States with the most job openings for Vivint Onboarding jobs include:
Infographic showing various Vivint Onboarding job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 15% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.

Director, Product Management Partner Experiences

NRG

WA • Remote

$238K - $249K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago


Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Position Summary: Director of Product Mgmt - Partner Experiences

The Director of Product Management for Partner Ecosystem & Integrations is the single-threaded owner responsible for the strategy, technical roadmap, and end-to-end integration of third-party (3P) partner devices into the Vivint Home ecosystem. Operating as a high-impact, independent strategic leader, you will expand the boundary of the smart home by enabling external hardware-such as smart lighting, advanced climate controls, multi-vendor sensors, and entertainment platforms-to work seamlessly alongside Vivint's proprietary hardware suite.

This is an individual contributor role requiring a highly technical product leader who can operate autonomously without a direct team of direct reports. You will specialize in developing deep technical relationships with engineering and product teams at world-class technology companies, leveraging their specialized expertise to accelerate Vivint's ecosystem growth. You will bridge the gap between external APIs/protocols and internal architecture to deliver zero-friction, deeply integrated consumer experiences at scale.

Primary Responsibilities

Strategic Ecosystem & Integration Roadmap

  • 3P Partner Roadmap Ownership: Own the multi-year product strategy, prioritization, and technical execution blueprint for all third-party device integrations within the Vivint Home ecosystem.
  • Strategic Partner Evaluation: Serve as the organization's primary scout and thought leader on identifying external technical partners whose hardware expertise can fill critical portfolio gaps and unlock "new-to-world" smart home experiences.
  • Seamless Interoperability Standards: Define the strict performance, security, and user experience baselines that external hardware partners must meet to ensure flawless, native performance inside the Vivint app ecosystem.

Technical Execution & Architecture Alignment

  • Cross-Organizational Architecture: Partner with internal Core Platform Engineering, Cloud Infrastructure, and Information Security teams to design scalable, secure SDKs and APIs that facilitate low-latency 3P device communication.
  • Standards Advocacy: Drive Vivint's product alignment with emerging smart home industry standards (such as Matter, Thread, and specialized cloud-to-cloud APIs) to simplify external onboarding and future-proof the ecosystem.
  • Technical Authoring: Independently write data-driven strategy narratives, business requirements documents (BRDs), and product definitions (PRFAQs) to gain executive alignment on high-stakes ecosystem expansion opportunities.

Influence, Negotiation & Partnership Development

  • External Technical Diplomacy: Act as the primary technical product interface to external partners' product and engineering organizations, steering their roadmaps to align with Vivint's architectural needs. Including negotiating and owning the partner relationships.
  • Matrixed Internal Influence: Operate with extreme autonomy to influence, unblock, and drive execution across internal cross-functional peer organizations, including Software, Legal, UX Design, and QA Engineering teams.
  • Lifecycle Governance: Build rigorous integration testing and post-launch telemetry review mechanisms to continuously evaluate the performance, stability, and customer satisfaction of third-party hardware integrations.

Required Skills & Functional Dimensions

  • Autonomous Individual Contribution: Proven track record of operating with complete strategic independence. You must excel at leading via cross-functional influence without relying on administrative reporting lines.
  • Integration & API Literacy: Deep technical understanding of cloud-to-cloud integrations, local wireless mesh topologies (Zigbee, Z-Wave, Thread), device driver layers, and platform-level SDK development.
  • Ecosystem Design Thinker: Exceptional systems-thinking capability with a focus on creating frictionless user experiences when combining hardware and software assets from completely distinct corporate entities.
  • Executive Presence & Narrative Construction: Superb written and verbal communication skills. Proven ability to command technical discussions with external executives and synthesize complex partnership logistics into clear execution milestones for internal leadership.

Required Education & Experience

  • Experience: 8+ years of product management experience, with at least 4+ years explicitly focused on building developer platforms, partner API ecosystems, IoT integrations, or connected smart home environments.
  • Partnership Track Record: Demonstrated experience leading complex, technical product integrations with tier-1 consumer electronics or software enterprise partners.
  • Matrixed Project Delivery: Proven success driving large-scale, multi-phase technical hardware or software launches across highly distributed, multi-disciplinary organizations.
  • Education: B.S. or M.S. in a Technical Field (Computer Science, Electrical/Computer Engineering, or related discipline); equivalent practical engineering experience considered.

The base salary range for this position is: $177,520 - $240,000* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.  

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.


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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US