Visitor Services Manager Jobs in Michigan (NOW HIRING)

Job Description: Field Services Manager

Position Title

Field Services Manager

Reports To

Field Operations Director

Position Summary

The Field Services Manager is responsible for leading and developing field operations to ensure projects are completed safely, efficiently, on schedule, and in accordance with company standards. This role provides strategic leadership to Project Managers, Environmental Professionals, Lead Field Technicians and Field Technicians while driving operational excellence, resource planning, quality, profitability, and employee development.

The Field Services Manager serves as the bridge the Field Operations Director and field employees, ensuring the field team consistently delivers exceptional client experiences while supporting the company's growth objectives.

Primary Responsibilities

Leadership & People Management

• Lead, mentor, and hold accountable Field Employees.
• Build a culture of accountability, professionalism, teamwork, and continuous improvement.
• Conduct regular one-on-one meetings with direct reports.
• Participate in hiring, onboarding, coaching, performance management, and succession planning.
• Ensure employees understand expectations, core values, and operational standards.
• Address performance concerns promptly and consistently.

Operational Leadership

• Oversee daily field operations across all service lines.
• Ensure projects are completed safely, accurately, on budget, and on schedule.
• Develop staffing strategies to maximize utilization and efficiency.
• Monitor workload distribution and adjust resources as business demands change.
• Remove operational obstacles that impact productivity.
• Coordinate with Client Services, Laboratory, Sales, and Training to improve workflow.

Financial Accountability

• Manage departmental profitability.
• Monitor labor costs, overtime, equipment usage, and project margins.
• Review operational metrics and implement improvements.
• Participate in budgeting and forecasting as requested.
• Identify opportunities to improve efficiency while maintaining service quality.

Client Experience

• Support major client relationships and high-profile projects.
• Resolve escalated client concerns quickly and professionally.
• Partner with Sales during project planning and execution.
• Ensure field teams consistently exceed client expectations.

Quality Assurance

• Ensure compliance with company SOPs and regulatory requirements.
• Monitor quality of field documentation and sample collection.
• Conduct regular field audits and jobsite inspections.
• Identify trends and implement corrective actions.
• Drive continuous improvement initiatives.

Safety Leadership

• Champion a proactive safety culture.
• Ensure compliance with OSHA, EPA, state regulations, and company safety policies.
• Participate in incident investigations.
• Review safety metrics and corrective actions.
• Ensure required certifications and training remain current.

Strategic Planning

• Develop operational goals aligned with company objectives.
• Assist with annual planning and departmental Rocks.
• Track Scorecard metrics and identify operational trends.
• Recommend process improvements and technology enhancements.
• Participate in leadership meetings and company initiatives.

Qualifications

Education

• Bachelor's degree in Environmental Science, Industrial Hygiene, Construction Management, Business, or related field preferred.
• Equivalent industry experience may be substituted.

Experience

• 5+ years of environmental consulting or field operations experience.
• 3+ years in progressive leadership roles.
• Experience managing multiple teams and supervisors.
• Strong understanding of environmental consulting operations.
• Budget and financial management experience preferred.

Knowledge & Skills

• Strong leadership and coaching abilities
• Operational planning and execution
• Project management
• Resource allocation
• Financial acumen
• Conflict resolution
• Performance management
• OSHA and environmental regulatory knowledge
• Client relationship management
• Strategic thinking
• Decision-making under pressure
• Excellent written and verbal communication
• Proficiency with Microsoft Office and operational management software

Core Competencies

The Field Services Manager consistently demonstrates:

• Professional Expertise
• Personal Integrity
• Exceeds Client Expectations
• Embraces Teamwork
• Exhibits Positivity
• Adapts to Changing Needs

Physical Requirements

• Ability to visit active job sites.
• Ability to climb stairs, ladders, and navigate construction environments.
• Lift up to 50 pounds occasionally.
• Ability to travel throughout the service area.
• Occasional overnight travel may be required.

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