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Visitor Management Jobs (NOW HIRING)

Concordia Place

Home Visitor

Chicago, IL

$19 - $25.25/hr

Reports to the Home Visiting Manager. Requirements Responsibilities Personalized Family Support * Meet one-on-one with families to understand their needs; work together to define their goals

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How much do visitor management jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for visitor management in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Visitor Management professional, and why are they important?

To excel in Visitor Management, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with visitor management systems, security protocols, and basic office software is often required. Excellent communication, professionalism, and problem-solving abilities help create a welcoming and secure environment for all visitors. These skills are essential for ensuring safety, efficient operations, and a positive first impression for guests and clients.

What are some common challenges faced in a Visitor Management role, and how can they be effectively addressed?

In a Visitor Management role, common challenges include handling high volumes of guests during peak hours, maintaining security protocols while providing a welcoming experience, and effectively managing unexpected situations such as unauthorized access attempts. To address these, it's important to remain calm under pressure, utilize visitor management software to streamline check-ins, and maintain clear communication with security and front desk teams. Building strong organizational and interpersonal skills helps ensure a smooth operation and a positive first impression for all visitors.

What is visitor management?

Visitor management refers to the process of tracking and managing guests, contractors, or anyone who enters a building or facility. This process often involves registering visitors, issuing badges, and monitoring their access to ensure safety and security. Modern visitor management systems use digital tools to streamline check-in, maintain real-time visitor logs, and comply with security protocols. Effective visitor management helps organizations protect their premises, sensitive information, and the people inside.

What is an example of visitor management?

An example of visitor management involves using a system or process to track and monitor visitors entering a facility, such as signing in at a reception desk or using visitor management software to log visitor details. This role requires attention to security protocols and good communication skills to ensure a smooth check-in process.

What is the difference between Visitor Management vs Receptionist?

AspectVisitor ManagementReceptionist
Primary RoleManaging visitor check-ins, security protocols, and visitor recordsGreeting visitors, answering phones, and administrative support
Required SkillsCustomer service, security procedures, data entryCommunication, organization, multitasking
Work EnvironmentSecurity desks, front entrances, reception areasReception area, front desk, administrative offices
CertificationsNone typically required, but security or safety certifications helpfulNone typically required

Visitor Management and Receptionist roles often overlap in customer service and front-desk duties, but Visitor Management focuses more on security and visitor tracking, while Receptionists handle broader administrative tasks. Both roles are essential for a professional front office environment.

More about Visitor Management jobs
What states have the most Visitor Management jobs? States with the most job openings for Visitor Management jobs include:
What job categories do people searching Visitor Management jobs look for? The top searched job categories for Visitor Management jobs are:
Visitor Management jobs near you
Infographic showing various Visitor Management job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Temporary. Highlights an 100% In-person job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Visitor Ambassador, 30 Hour, Days

Visitor Ambassador, 30 Hour, Days

UMass Memorial Health

Worcester, MA • On-site

$18.75 - $24.75/hr

Full-time

Posted 17 days ago

UMass Memorial Health rating

7.3

Company rating: 7.3 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

294th of 865 rated healthcare providers

Job description

Are you a current UMass Memorial Health caregiver? Apply now through Workday.
Exemption Status:
Non-Exempt
Hiring Range:
$19.74 - $26.96
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday, Weekends (Saturday and Sunday)
Scheduled Hours:
7a-5:30p
Shift:
4 - Mixed Shift, 10 Hours (United States of America)
Hours:
30
Cost Center:
10020 - 5182 Visitor Screening Ambassadors
Union:
SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Acts as the customer service informational resource for patients, families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.
Position Summary:
Acts as the customer service informational resource for patients, families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.
Major Responsibilities:
  • Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services, fostering a positive image of UMass Memorial Medical Center. Provides patients, visitors and callers with basic patient status information as well as patient visiting times and procedures. Produces and provides standardized directions to UMMMC facilities. Ensures that procedures for patient security and confidentiality are followed.
  • Assists with the visitor management program which will include screening, documenting data into the computer, tracking visitor location and possible temperature checks.
  • Utilizes computers to access daily schedule of patients and sites of service and provides patients with appointment schedules and appointment information as necessary. References information on patient location, admissions and discharges, patient phone numbers and visitor instructions.
  • Manages a high volume of telephone calls concerning patients, visitors, vendors and staff. Helps arrange taxi or other basic transportation. Monitors visitor activities in the lobby area and notifies Security of potential problems. Arranges for escorts for patients and visitors to assigned areas.
  • Distributes PPE to employees, patients and visitors.

Position Qualifications:
License/Certification/Education:
Required:
  • High School graduate or equivalent.

Experience/Skills:
Required:
  • Strong customer service (1 year +) and communication skills.
  • Phone and computer skills
  • Ability to multitask and prioritize.
  • Familiarity with basic medical terminology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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