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Virtual Support Jobs in Gilbert, AZ (NOW HIRING)

Truleo

Technical Account Manager

Phoenix, AZ · On-site

$100K/yr

What You'll Do Customer Support & Troubleshooting * Serve as the primary technical point of contact for assigned departments, providing in-person and virtual support to command staff, analysts, and ...

Truleo

Technical Account Manager

Phoenix, AZ · On-site

$100K/hr

What You'll Do Customer Support & Troubleshooting * Serve as the primary technical point of contact for assigned departments, providing in-person and virtual support to command staff, analysts, and ...

One Medical

Virtual Primary Care Physician

Phoenix, AZ

$262K - $278K/yr

Minimum of 25 state licenses and willingness to obtain and maintain additional licenses with the support of our One Medical Credentialing Team Preferred: * Experience with virtual care and/or virtual ...

InsuraTec

Virtual Phone Sales Representative

Mesa, AZ · Remote

Support & Mentorship : Ongoing coaching and team culture * Top Carriers : Access to A-rated ... Virtual Sales, Remote Phone Sales, Licensed Insurance Agent, Remote Closer, Inbound Sales, Work ...

PCRK Group

Senior General Manager

Tempe, AZ · On-site

... or virtual support, to reinforce operational excellence and leadership development Promote and implement new products, services, promotions, and company initiatives Ensure progressive growth of ...

Massage Envy PCRK

Senior General Manager

Tempe, AZ · On-site

$61K - $71K/yr

... virtual support, to reinforce operational excellence and leadership development • Promote and implement new products, services, promotions, and company initiatives • Ensure progressive growth of ...

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All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Gilbert, AZ

Virtual Support information

See Gilbert, AZ salary details

$14

$25

$44

How much do virtual support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual support in Gilbert, AZ is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Gilbert, AZ? The most popular types of Support jobs in Gilbert, AZ are:
What are popular job titles related to Virtual Support jobs in Gilbert, AZ? For Virtual Support jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Gilbert, AZ look for? The top searched job categories for Virtual Support jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Virtual Support jobs? Cities near Gilbert, AZ with the most Virtual Support job openings:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $54,006 per year, or $26 per hour.

Technical Account Manager

Truleo

Phoenix, AZ • On-site

$100K/yr

Full-time

Re-posted 9 days ago

Job description

About TRULEO
TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows-from report writing to generating department intelligence-and helps agencies solve more cases with AI-powered witness interviews and case summarizations.
We're on a mission to safeguard community trust in law enforcement by developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission. We offer competitive salaries, benefits, and equity-and the opportunity to do the most impactful work of your career.
About the Role
We're looking for a Technical Account Manager (TAM) based in the Phoenix, AZ area with a background in law enforcement or public safety, to serve as the on-the-ground connection between TRULEO and our partner agencies. In this role, you will be embedded within law enforcement departments, working side by side with command staff, IT teams, and end users to ensure TRULEO's platform is successfully implemented, maintained, and optimized.
You'll be part of TRULEO's Customer Success team, ensuring agencies experience measurable value from our Agentic AI platform. You'll bridge the gap between field operations and TRULEO's internal teams-helping troubleshoot issues, deploy updates, train users, and identify opportunities for improvement.
This is a field-based, relationship-driven role requiring approximately 75% travel to partner agencies throughout the surrounding region. Candidates must be located in or willing to relocate to the Phoenix, AZ area and will be required to attend in-person staff meetings at our office periodically.
This role is ideal for someone who understands law enforcement workflows, is comfortable with technology, thrives in a travel-intensive environment, and is motivated by mission-focused work.
What You'll Do
Customer Support & Troubleshooting
  • Serve as the primary technical point of contact for assigned departments, providing in-person and virtual support to command staff, analysts, and administrators.
  • Partner with agency IT teams to integrate TRULEO with existing systems such as RMS, CAD, or evidence management platforms.
  • Diagnose and resolve technical issues or escalate them in collaboration with TRULEO's Engineering and Product teams.
  • Maintain accurate records of support activity and system configurations.
  • Act as the first point of contact for technical issues and ensure rapid resolution in collaboration with TRULEO's engineering and support teams.
Training & Enablement
  • Deliver onboarding and refresher training (both virtual and on-site) tailored to agency staff roles.
  • Develop and execute "Train the Trainer" programs to scale internal enablement within agencies.
  • Communicate new product features, platform enhancements, and workflow improvements to drive adoption.
  • Update and maintain onboarding documentation and training materials.
Cross-Functional Collaboration & Feedback Loop
  • Collaborate with Customer Success, Product, and Engineering to document pain points and identify opportunities for product improvement.
  • Provide field feedback to help inform roadmap priorities.
  • Support testing and rollout of new features with key customer partners.
  • Advocate for the voice of the user-ensuring frontline feedback informs product and support decisions.
90-Day Success Plan
First 30 Days: Build foundational knowledge of TRULEO's platform, workflows, and support model.
Key Actions:
  • Shadow Customer Success Managers (CSMs) and observe agency trainings.
  • Join onboarding and troubleshooting sessions with assigned agencies.
  • Connect with cross-functional teams to understand internal processes.
  • Review and update onboarding documentation.

Deliverables:
  • Train 3+ agencies (with CSM support).
  • Schedule regional training with the Customer Success team.
  • Update onboarding docs and create a categorized enablement library.
First 60 Days: Take ownership of assigned agencies and begin leading enablement independently.
Key Actions:
  • Deliver consistent technical support and training sessions.
  • Lead monthly best-practice webinars for agency admins.
  • Publish admin-level troubleshooting workflows.
  • Create 3 customer-facing enablement resources.
  • Partner with Product and Support to identify process improvements.

Deliverables:
  • Host internal "train-back" session for CSMs.
  • Update core training decks and documentation.
  • Log agency feedback and friction points for Product review.
First 90 Days: Drive adoption, elevate the customer experience, and represent TRULEO in the field.
Key Actions:
  • Own technical relationships with assigned agencies.
  • Lead regional and in-service trainings across multiple departments.
  • Collaborate with Product, Engineering, and Marketing on feedback and enhancements.
  • Track success metrics including onboarding time, adoption rate, and satisfaction scores.

Deliverables:
  • Complete one regional training event and one non-regional in-service training.
  • Launch a monthly training calendar with recurring webinars.
  • Maintain a live internal knowledge base for CSM and agency use.
Who You Are
  • Former law enforcement officer or public safety professional with strong understanding of agency operations, technology, and workflows.
  • 3+ years of experience in technical account management, customer success, or implementation (preferably in SaaS or public safety tech).
  • Strong technical acumen; comfortable working directly with IT teams, system integrations, and data management.
  • Excellent communicator capable of engaging credibly with chiefs, analysts, and system administrators.
  • Hands-on problem solver with a service-oriented mindset and a high degree of initiative.
  • Based in the Phoenix, AZ area, with ability and willingness to travel up to 75% to customer sites throughout the region.
  • Available to attend periodic in-person staff meetings at the Phoenix office.
  • Bachelor's degree in Criminal Justice, Information Technology, or related field preferred (or equivalent experience).
Why Join TRULEO
  • Use your law enforcement or public safety experience to help agencies harness Agentic AI for community trust and operational excellence.
  • Be part of a mission-driven team improving public safety technology from the inside out.
  • Competitive salary, benefits, and equity potential.
  • Collaborate with passionate technologists, engineers, and public safety experts.
  • Make a tangible difference in how departments work, communicate, and serve their communities.

Apply