Virtual Support Jobs in Decatur, GA (NOW HIRING)

Job Summary:
US Tech Solutions is a global staff augmentation firm providing talent on-demand. They are seeking a Virtual Application Delivery Engineer (VDI) who will be responsible for architecting, designing, and maintaining virtual desktop platforms, ensuring high availability and performance while collaborating with stakeholders.
Responsibilities:
• Architect, build, maintain, and support virtual desktop delivery platforms based on technical requirements provided by application, systems, and business stakeholders.
• Responsible for administering scalable virtual desktop infrastructure in both a private and public cloud environment.
• Manage and maintain Horizon View desktop pools, application pools, and user entitlements.
• Handles Tier 3 (complex) issues providing advanced support and triage of end-to-end virtualized environments; Works with the vendor as needed.
• Provision and configure VMWare vCenter, vSphere ESXi, Horizon, Unified Access Gateway (UAG), connection Servers, and end-user VDI desktop images.
• Assist with critical patching and vulnerability remediations.
• Create and maintain documentation. Maintain knowledge of industry best practices and latest technology trends
• Responsible for basic management of server hardware and storage solutions that power the VDI footprint.
• Participates in all application integration design sessions.
• Other duties and projects as assigned and in a timely fashion.
• Troubleshoots issues with desktop images an associated systems for rapid response to the business units; accepts ownership of system issues and seeks timely resolution.
• Collaborates with developers and other stakeholders to ensure software is performing correctly and efficiently utilizing best practices.
• Ensure the highest levels of up-time and respond to system alerts quickly ensuring that all aspects of the virtual desktop infrastructure are at production levels.
• Must be willing to accommodate weekend, shift, or on-call schedules when necessary.
• Implement and use monitoring tools, patch management tools, and application management tools.
• Develop comprehensive performance analysis of business processes and review ways of improvement.
• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned.
• Develop disaster recovery or business continuity plans
Qualifications:
Required:
• Bachelor’s degree in an engineering or computer science discipline or equivalent experience is required.
• Candidate must possess 3-5 years of experience in either a Systems Administration and/or End-User Computing role.
• Experience in planning, installation, configuration, and troubleshooting of Horizon View, Connection Servers, and Unified access gateways.
• Experience with vCenter and vSphere ESXi is a plus.
• Strong knowledge of Windows 10/11 Desktop operating systems
• Experience with Linux desktop operating systems.
• Candidates should have a passion for scripting/coding automation tools and technologies that improve system infrastructure and provisioning.
• Ability to analyze, optimize and troubleshoot system performance issues in a desktop environment.
• Experience with server hardware, operating systems, advanced networking and storage providing high performance and robust application platforms.
• Experience with Active Directory. MySQL/MSSQL a plus
• Knowledge and/or ability to comply with change management processes.
• The candidate must have excellent communications skills in order to be successful.
• Ability to organize information and produce technical and operational documentation for virtual delivery platforms.
• Flexible and adaptable; able to work in ambiguous situations.
• Position requires after hours support for outages/impairments. Candidates will participate in a 24x7 on call support rotation.
Preferred:
• Preferred experience in Clienture cloud environments and Horizon Control Plane 2.0.
• PowerCLi, Powershell, Python, and/or Bash scripting coursework or experience is desirable.
• Experience with Active Directory. MySQL/MSSQL a plus
• Server operating system experience (Windows 2022, RHEL9) a plus
Company:
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically. Founded in 2000, the company is headquartered in Toronto, CAN, with a team of 1001-5000 employees. The company is currently Late Stage.