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Virtual Receptionist Jobs in Waterloo, IA (NOW HIRING)

StaffMyAgency LLC

Receptionist / Front Office

Waterloo, IA · On-site

$35K - $45K/yr

Gary Bock - State Farm Agency, located in Waterloo/Cedar Falls, IA has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person ...

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Virtual Receptionist information

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How much do virtual receptionist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for virtual receptionist in Waterloo, IA is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.

What is a virtual receptionist?

Virtual receptionists are remote professionals who handle administrative and customer service tasks for businesses, such as answering phone calls, scheduling appointments, managing emails, and providing information to clients. They use digital tools and communication platforms to perform duties from a location outside the client’s office. This service helps businesses maintain a professional image, improve customer experience, and reduce overhead costs associated with hiring in-house staff. Virtual receptionists often support multiple clients and can offer services outside of regular business hours.

What does a virtual receptionist do?

A virtual receptionist provides remote customer service and administrative support for a company or organization. As a virtual receptionist, you typically work from home or another setting outside of a traditional office. Your responsibilities include answering and forwarding calls or emails, assisting customers or clients, and scheduling appointments. Other duties may include using office management software or communication technology to arrange schedules or meetings for your employer and communicate with staff members. You may also perform other administrative tasks as needed.

What are the key skills and qualifications needed to thrive as a virtual receptionist, and why are they important?

To thrive as a Virtual Receptionist, you need excellent verbal and written communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, multitasking, and time management abilities set top performers apart in this role. These skills ensure efficient client interactions, smooth office operations, and a positive company image when working remotely.

How does a virtual receptionist typically collaborate with different departments or team members within a company?

As a virtual receptionist, you often serve as the first point of contact for clients and customers, which requires close coordination with various departments such as sales, customer support, and operations. You may relay messages, schedule appointments, and provide essential updates to the relevant teams to ensure smooth communication and workflow. Effective use of shared tools like CRM systems, instant messaging platforms, and scheduling software is common in this role, helping to keep everyone informed and organized. Building strong communication habits and maintaining clear records are key to successfully collaborating across remote or distributed teams.

What is the difference between Virtual Receptionist vs Administrative Assistant?

AspectVirtual ReceptionistAdministrative Assistant
CredentialsBasic computer skills, customer service experienceOffice administration, organizational skills, sometimes certifications
Work EnvironmentRemote, often from homeOffice or remote, depending on employer
Employer & Industry UsageBusinesses needing remote call handlingOrganizations requiring general administrative support
Common Search & Comparison IntentCustomer service, call handling, virtual supportOffice tasks, scheduling, correspondence

The Virtual Receptionist primarily handles incoming calls, customer inquiries, and provides remote front-desk support, often working from home. In contrast, an Administrative Assistant performs broader office tasks such as scheduling, filing, and correspondence, usually in an office setting. While both roles require organizational skills, the Virtual Receptionist focuses on communication and customer service remotely, whereas the Administrative Assistant supports overall office operations.

How does a virtual receptionist work?

A virtual receptionist is a remote professional who manages incoming calls, emails, and messages for a business using phone systems, email, and communication software. They handle scheduling, customer inquiries, and administrative tasks from a remote location, often working flexible hours and using tools like VoIP and CRM systems.

How much is a virtual receptionist?

The cost of hiring a virtual receptionist typically ranges from $10 to $30 per hour, depending on experience, skills, and the provider. Some companies offer flat monthly rates or package deals for ongoing services, which can reduce overall expenses for businesses. Virtual receptionists often use communication tools like VoIP and may require basic training or familiarity with scheduling and customer management software.
More about Virtual Receptionist jobs

What are the most commonly searched types of Receptionist jobs in Waterloo, IA?

The most popular types of Receptionist jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Virtual Receptionist jobs?

Cities near Waterloo, IA with the most Virtual Receptionist job openings:

Virtual Receptionist jobs near you
Infographic showing various Virtual Receptionist job openings in Waterloo, IA as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 50% Physical, 2% Hybrid, and 48% Remote job distribution, with an average salary of $36,540 per year, or $17.6 per hour.

Clinic Receptionist, 40 hours/week

Waverlyhealthcenter

Waverly, IA

$14.50 - $19.25/hr

Full-time

Posted 14 days ago

Job description

FTE/Scheduled Weekly Hours:

1.00 / 40 / 1st/2nd Shift (United States of America)Women's Clinic (1st shift); one evening clinic each week to provide coverage until 8:00 PM. Responsibilities may include floating to other clinic areas as needed and assisting with hospital admissions to support patient access and clinic operations.

PRIMARY FUNCTIONS
Responsible for the overall reception/secretarial duties of the clinic, including answering and transferring phone calls, scheduling patient appointments, interviewing patients to gather necessary information, and entering patient information into the computer system for registration purposes. Scans incoming/outgoing paper documents as instructed, verifying for accuracy, clarity and completeness.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Greets the patient/family in a professional, friendly manner. Answers incoming calls, transfer calls, and communicates information appropriately and in a polite manner. Is responsible for initiating appointment reminders to patients.

2. Collects information including, but not limited to the following: insurance cards and information; photo ID's; new patient information; advance directive; Medicare Secondary Payor form (MSP); Conditions of Admission form; health history form; and insurance co-payment from patient or patient representative. Scans patient documents into EMR and appropriately places document within patient's EMR. Upon patient arrival and departure receptionist will update visit status in EMR.

3. Presents Notice of Privacy Practices pamphlet to patient or representative and ensures the Acknowledgement of Receipt of Notice form is signed. Offers Rights and Responsibilities pamphlet to patient or representative, if requested. Presents advance directive pamphlet to patient or representative for all patients 18 years of age and older.

4. Accurately keys patient information into EMR to complete registration processes. Notifies supervisor when errors are noted.

5. Maintains a working knowledge of the following processes and is able to perform effectively:
Office supply ordering process.
Adherence to all applicable WHC and regulatory requirements.
Monitors and acts on billing, meaningful use and global alerts.
Scans incoming/outgoing paper documents as directed, organizes documents within EMR as instructed, checking for accuracy and clarity. Manipulates scanned documents so they are easily read.
Sorting and distributing incoming mail.

6. Maintains cleanliness of clinic waiting area.

7. Always seeks guidance from manager with questions or related departmental concerns. Notifies appropriate personnel of situations requiring follow-up.

MINIMUM QUALIFICATIONS
1. Education, Experience, and Training
a. Must possess high school diploma or equivalent.
b. Certified Medical Assistant preferred.
c. Previous experience in a receptionist/secretarial role preferred, especially in a clinic setting.
d. Knowledge of medical terminology and CPT/ICD codes preferred.
e. Must have strong clerical skills, including proficiency in keyboarding and operating other office equipment.
f. Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required.
g. Must have good interpersonal skills and demonstrated organizational ability.
h. Must be able to read, speak, and write fluent English.
2. Physical Requirements
a. Sitting - Approximately 95% of shift.
b. Standing / Walking - 5%
c. Lifting - Infrequently -35 lbs.
d. Twisting - Infrequent.
e. Bending - Infrequent.
f. Squat/Kneel - Infrequent.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her manager.

Requirements are representative of the minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship with theWaverlyHealthCenter.

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