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Virtual Receptionist Jobs in Waterloo, IA (NOW HIRING)

Trinityhealth

Receptionist - Full Time

Waterloo, IA · On-site

$15.50 - $20.50/hr

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk ...

Trinity Health

Receptionist - Full Time

Waterloo, IA

$15.50 - $20.50/hr

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk ...

Trinity Health

Receptionist - Full Time

Waterloo, IA · On-site

$15.50 - $20.50/hr

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk ...

Trinity Health

Receptionist - Full Time

Waterloo, IA · On-site

$15.50 - $20.50/hr

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk ...

The Sayer Law Group

Be Seen First

Office Assistant/Receptionist

Waterloo, IA · On-site

$10 - $13.50/hr

We are currently seeking office assistants and receptionists. In this entry-level role you will answer phone calls, check in clients and vendors, make notes to files, sort mail and documents and do ...

Trinity Health

Receptionist - Full Time

Waterloo, IA · On-site

$15.50 - $20.50/hr

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk ...

Trinity Health

Receptionist - Part Time

Waterloo, IA · On-site

$15.50 - $20.50/hr

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk ...

New

Western Home Communities

Receptionist

Cedar Falls, IA · On-site

$14.75 - $19.25/hr

We are seeking a friendly and welcoming Part-time Receptionist to work weekends in our Cedar Falls community. This position would require you to work every other weekend (Saturday and Sunday, 7am ...

Western Home Communites

Receptionist

Cedar Falls, IA · On-site

$14.75 - $19.25/hr

We are seeking a friendly and welcoming Part-time Receptionist to work weekends in our Cedar Falls community. This position would require you to work every other weekend (Saturday and Sunday, 7am ...

Western Home Communities

Receptionist

Cedar Falls, IA · On-site

$14.75 - $19.25/hr

We are seeking a friendly and welcoming Part-time Receptionist to work weekends in our Cedar Falls community. This position would require you to work every other weekend (Saturday and Sunday, 7am ...

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Virtual Receptionist information

See Waterloo, IA salary details

$9

$17

$24

How much do virtual receptionist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for virtual receptionist in Waterloo, IA is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.

What is a virtual receptionist?

Virtual receptionists are remote professionals who handle administrative and customer service tasks for businesses, such as answering phone calls, scheduling appointments, managing emails, and providing information to clients. They use digital tools and communication platforms to perform duties from a location outside the client’s office. This service helps businesses maintain a professional image, improve customer experience, and reduce overhead costs associated with hiring in-house staff. Virtual receptionists often support multiple clients and can offer services outside of regular business hours.

What does a virtual receptionist do?

A virtual receptionist provides remote customer service and administrative support for a company or organization. As a virtual receptionist, you typically work from home or another setting outside of a traditional office. Your responsibilities include answering and forwarding calls or emails, assisting customers or clients, and scheduling appointments. Other duties may include using office management software or communication technology to arrange schedules or meetings for your employer and communicate with staff members. You may also perform other administrative tasks as needed.

What are the key skills and qualifications needed to thrive as a virtual receptionist, and why are they important?

To thrive as a Virtual Receptionist, you need excellent verbal and written communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, multitasking, and time management abilities set top performers apart in this role. These skills ensure efficient client interactions, smooth office operations, and a positive company image when working remotely.

How does a virtual receptionist typically collaborate with different departments or team members within a company?

As a virtual receptionist, you often serve as the first point of contact for clients and customers, which requires close coordination with various departments such as sales, customer support, and operations. You may relay messages, schedule appointments, and provide essential updates to the relevant teams to ensure smooth communication and workflow. Effective use of shared tools like CRM systems, instant messaging platforms, and scheduling software is common in this role, helping to keep everyone informed and organized. Building strong communication habits and maintaining clear records are key to successfully collaborating across remote or distributed teams.

What is the difference between Virtual Receptionist vs Administrative Assistant?

AspectVirtual ReceptionistAdministrative Assistant
CredentialsBasic computer skills, customer service experienceOffice administration, organizational skills, sometimes certifications
Work EnvironmentRemote, often from homeOffice or remote, depending on employer
Employer & Industry UsageBusinesses needing remote call handlingOrganizations requiring general administrative support
Common Search & Comparison IntentCustomer service, call handling, virtual supportOffice tasks, scheduling, correspondence

The Virtual Receptionist primarily handles incoming calls, customer inquiries, and provides remote front-desk support, often working from home. In contrast, an Administrative Assistant performs broader office tasks such as scheduling, filing, and correspondence, usually in an office setting. While both roles require organizational skills, the Virtual Receptionist focuses on communication and customer service remotely, whereas the Administrative Assistant supports overall office operations.

How does a virtual receptionist work?

A virtual receptionist is a remote professional who manages incoming calls, emails, and messages for a business using phone systems, email, and communication software. They handle scheduling, customer inquiries, and administrative tasks from a remote location, often working flexible hours and using tools like VoIP and CRM systems.

How much is a virtual receptionist?

The cost of hiring a virtual receptionist typically ranges from $10 to $30 per hour, depending on experience, skills, and the provider. Some companies offer flat monthly rates or package deals for ongoing services, which can reduce overall expenses for businesses. Virtual receptionists often use communication tools like VoIP and may require basic training or familiarity with scheduling and customer management software.
More about Virtual Receptionist jobs

What are the most commonly searched types of Receptionist jobs in Waterloo, IA?

The most popular types of Receptionist jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Virtual Receptionist jobs?

Cities near Waterloo, IA with the most Virtual Receptionist job openings:

Virtual Receptionist jobs near you
Infographic showing various Virtual Receptionist job openings in Waterloo, IA as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 50% Physical, 2% Hybrid, and 48% Remote job distribution, with an average salary of $36,540 per year, or $17.6 per hour.

Receptionist - Full Time

Trinityhealth

Waterloo, IA • On-site

$15.50 - $20.50/hr

Full-time

Posted 24 days ago

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Job Title:

Clinic Receptionist

Job Description Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

  • Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

  • Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.

  • Answer phone calls and direct them appropriately.

  • Schedule appointments according to office guidelines.

  • Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.

  • Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

  • High school diploma or equivalentrequired.

  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

  • Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

  • Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.

  • Mustmaintaina high degree of confidentiality when dealing with patient information.

  • Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System'scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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