Associate Receptionist Jobs in Waterloo, IA (NOW HIRING)

Office & HR Coordinator

Renewal Falls Recovery Center - Cedar Falls, IA

Be the Heart of Our Operations. Help Build Something Exceptional.

Renewal Falls Recovery Center is opening a premier substance use disorder treatment center in Cedar Falls, Iowa, and we're looking for an organized, service-oriented Office & HR Coordinator to join our founding team.

As the first point of contact for patients, visitors, applicants, and employees, you'll play a critical role in creating a welcoming, professional environment while supporting the day-to-day operations of the facility. This position is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in keeping operations running smoothly.

If you're passionate about creating an exceptional employee and patient experience while supporting a mission-driven organization, we'd love to meet you.

About Us

Renewal Falls Recovery Center, in partnership with Ascension Recovery Services, provides evidence-based treatment for individuals experiencing substance use disorders and co-occurring mental health conditions. Our mission is to empower individuals on their journey to lasting recovery through compassionate, individualized care delivered by exceptional professionals.

What You'll Do

As the Office & HR Coordinator, you will:

O

ffice Operations

• Serve as the first point of contact for patients, visitors, applicants, vendors, and team members.
• Create a professional, welcoming, and trauma-informed environment.
• Answer and direct incoming phone calls and greet visitors.
• Coordinate conference rooms, meetings, and facility logistics.
• Order and maintain office and facility supplies.
• Support internal communications and administrative projects.
• Assist leadership with scheduling, reporting, and special projects.
• Maintain organized office systems and records.
• Coordinate vendor deliveries and facility support needs.

Human Resources Support

• Coordinate new hire onboarding and ensure an exceptional Day One experience.
• Track completion of pre-employment requirements including background checks, drug screens, TB testing, I-9s, and onboarding documentation.
• Maintain accurate personnel files within HRIS systems.
• Prepare orientation materials and coordinate employee system access.
• Track required training, certifications, annual education, and licensure renewals.
• Support Joint Commission readiness by maintaining compliant personnel records.
• Answer routine HR questions and partner with Corporate Human Resources to resolve employee needs.
• Assist with recruiting activities including interview scheduling, candidate communication, and onboarding coordination.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of administrative, office coordination, receptionist, or HR support experience.
• Strong organizational skills with exceptional attention to detail.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
• CPR/First Aid certification or ability to obtain within 30 days of hire.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or a related field.
• Experience supporting Human Resources functions, including onboarding and personnel file management.
• Experience with HRIS systems such as BambooHR, ADP, or similar platforms.
• Knowledge of HIPAA, Joint Commission standards, and healthcare compliance.
• Previous experience in behavioral health or healthcare.

Why Join Renewal Falls?

You'll be joining the founding team of one of Iowa's newest recovery centers. We are intentionally building a workplace where employees are supported, respected, and empowered to do their best work.

We offer:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Short-Term Disability
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• Employee Referral Bonus Program
• Career Growth Opportunities
• Professional Development Opportunities
• Supportive leadership and collaborative team culture

Why You'll Love This Role

• Be a key member of the founding team opening a brand-new treatment center.
• Help create an exceptional experience for both employees and patients.
• Enjoy a variety of responsibilities with no two days exactly alike.
• Partner closely with leaders across operations, clinical services, and Human Resources.
• Develop valuable HR, operations, and healthcare administration experience.
• Make a meaningful impact in an organization dedicated to helping people rebuild their lives.

Join Our Team

If you're passionate about organization, helping others, and creating an exceptional workplace, we'd love to hear from you.

Renewal Falls Recovery Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members. If you require a reasonable accommodation during the application or hiring process, please notify Human Resources.