Job Title: Guest Services
Department/Location: FOH
Supervisor: General Manager/ Operations Manager / Assistant Managers
Compensation: Hourly Wage
Company: Envision Cinemas is a multi-screen dine in movie theater with virtual reality, bar, and private event space. Envision brings back the glory of cinema's past with a modern twist. From our full bar & lounge to the push-button service in our modern recliners.
Job Description: The Guest Services Cashier is responsible for supporting our execution of an excellent guest experience, this achieved by greeting, welcoming, and assisting guests with ticketing, fudge or virtual reality purchases as well as controlling the flow of service by seating and opening auditoriums.
Job Purpose: To provide excellent guest experiences, by assisting guests with ticketing, seating of guests in dining room, and assisting guests in bowling and arcade areas.
Job Qualifications:
Ability to accurately exchange currency with guests and responsibly operate a cash drawer
Reliable transportation to and from work
Works days, nights, holidays and/or weekends as required
Ability to work in a team environment
Ability to work calmly and effectively under pressure
Must have problem solving abilities, and time-management skills
Ability to monitor and assist in the purchase of Virtual Reality games
Ability to explain Envision Cinemas policies and concept to guests
Coachability
Pleasant and friendly demeanor through entire shift
Commitment to cleanliness of our facility: willingness to assist in cleaning of restrooms, lounge, guest services and other areas as directed
Confident, Great Attitude, High Energy and Drive
Supports the management team and company goals/visions
Job Tasks:
Adhere to company standards of cleanliness in all areas of our facility
Assist guests with purchase of movie tickets, bowling, and arcade games
Proper cleaning, use and storage of all entertainment and dining areas
Safely serving fudge to guests, as well as communicating information about allergies
Maintaining a clean and visually appealing fudge display
Communicate with managers when guests communicate any service issues
Ensure Guest Services operations are running smoothly by completing all "Jolt" checklists in a timely manner
Assist in making sure restroom checks happen hourly by completing "Jolt" checklists
Direct guests to auditoriums, scan tickets and provide menus
Pro-active in getting things done and exceeding expectations of both guests and team members
Enforce and follow all Envision Cinemas policies, such as our No Outside Food or Drink policy, age restrictions on tickets or Virtual Reality participation
Assisting bar staff with cleanliness of the lounge area as necessary
Showing flexibility and willingness to perform tasks outside of an assigned position
Complete training and attend classes as directed
Comply to all manager requests for any cleaning tasks or other duties
Greeting and welcoming, answering questions, thanking, and saying goodbye to guests
Suggesting our Loyalty program to guests
Physical Requirements
Ability to speak and hear
Ability to stand and walk for long periods of time
Ability to reach, bend, stoop, and frequently lift up to 45lbs.
Benefits/Perks
Competitive Pay
Growth Opportunities
Free Movie Tickets
Discounted Food while on shift