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Virtual Patient Care information

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How much do virtual patient care jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual patient care in the United States is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Virtual Patient Care vs Virtual Medical Assistant?

AspectVirtual Patient CareVirtual Medical Assistant
CredentialsHealthcare certifications, nursing or medical degrees often requiredMedical assisting certification or related training
Work EnvironmentRemote healthcare provider interacting directly with patientsRemote administrative and clinical support for healthcare providers
Employer & IndustryHospitals, clinics, telehealth companiesMedical offices, clinics, telehealth services
Search & Comparison IntentPatient care, telehealth services, healthcare deliveryMedical support, administrative tasks, healthcare assistance

Virtual Patient Care involves providing direct healthcare services remotely, often requiring medical credentials and patient interaction. Virtual Medical Assistants support healthcare providers with administrative and clinical tasks remotely, typically with specialized training. While both roles operate in the telehealth industry, Virtual Patient Care focuses on patient treatment, whereas Virtual Medical Assistants handle support functions.

What cities are hiring for Virtual Patient Care jobs?

Cities with the most Virtual Patient Care job openings:

What are the most commonly searched types of Patient Care jobs?

The most popular types of Patient Care jobs are:

What states have the most Virtual Patient Care jobs?

States with the most job openings for Virtual Patient Care jobs include:

Virtual Patient Care jobs near you

Virtual Patient Support Specialist

Avery Healthcare Group Ltd.

Syracuse, NY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Virtual Pharmaceutical Contact Center Support Representative

You're a proactive problem-solver and have the ability to make customers feel like your friend.

In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.

You will:

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements

Essential Requirements:

  • High school diploma or equivalent
  • 1-3 years' experience in customer service, call center operations or related fields
  • Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences

Desired Requirements:

  • Bachelor's degree
  • Experience in the pharmaceutical or healthcare industry
  • Bilingual (English/Spanish)
  • Willingness to work flexible hours, as needed

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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