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Virtual Operations Manager Jobs in Massachusetts

Athenahealth

Product Operations Senior Associate

Boston, MA · On-site +1

$83K - $141K/yr

This role reports to the Product Operations Manager. About the Team: The Product Operations team ... Experience in virtual care, front-end revenue cycle, or patient portal/patient experience work is ...

Qureos Inc

$19 - $25.75/hr

Virtual Administrative Assistant About The Role PurePM is seeking a highly organised and proactive ... operations, ensuring smooth and efficient processes that allow our property managers to deliver ...

Helenoftroy

Operations Project Manager

Boston, MA · Hybrid

$76K - $90K/yr

Operations Project Manager Department: Beauty & Wellness Work Locations: * Marlborough, MA * Boston ... Ability to join virtual meetings in the early morning or evening for international calls as needed ...

Helenoftroy

Operations Project Manager

Marlborough, MA · Hybrid

$76K - $90K/yr

Operations Project Manager Department: Beauty & Wellness Work Locations: * Marlborough, MA * Boston ... Ability to join virtual meetings in the early morning or evening for international calls as needed ...

Helen of Troy

Operations Project Manager

Marlborough, MA · On-site

$76K - $90K/yr

Operations Project Manager Department: Beauty & Wellness Work Locations: * Marlborough, MA * Boston ... Ability to join virtual meetings in the early morning or evening for international calls as needed ...

Overstory Health

Virtual Therapist

Boston, MA · On-site +1

Your daily role will include managing: clinical assessments, group therapy, individual therapy ... Lead efforts to improve clinical pathways and operational processes, and perform additional ...

Overstory Health

Virtual Therapist

Boston, MA · Hybrid

Your daily role will include managing: clinical assessments, group therapy, individual therapy ... Lead efforts to improve clinical pathways and operational processes, and perform additional ...

Overstory Health

Virtual Therapist

Boston, MA · Hybrid

Your daily role will include managing: clinical assessments, group therapy, individual therapy ... Lead efforts to improve clinical pathways and operational processes, and perform additional ...

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Virtual Operations Manager information

What are the typical daily responsibilities of a virtual operations manager?

A Virtual Operations Manager's daily responsibilities often include supervising remote teams, monitoring project progress, optimizing digital workflows, and ensuring performance targets are met. You may spend your day coordinating virtual meetings, analyzing key operations metrics, resolving team issues, and liaising between various departments. This role also involves identifying process improvements, implementing best practices, and supporting team members with training and resources. By effectively managing these tasks, Virtual Operations Managers are essential to keeping remote operations smooth and successful.

What are the key skills and qualifications needed to thrive as a virtual operations manager?

To thrive as a Virtual Operations Manager, you need strong leadership, project management, process optimization abilities, and ideally a bachelor’s degree in business or a related field. Experience with remote collaboration platforms, workflow management tools, and certifications such as PMP or Six Sigma are commonly expected. Excellent communication, problem-solving, and adaptability are valued soft skills in this role. These capabilities ensure efficient virtual team coordination, seamless operations, and the successful achievement of organizational objectives.

What does a virtual operations manager do?

A virtual operations manager oversees and coordinates business processes, team activities, and project execution remotely. They use tools like project management software and communication platforms to ensure efficiency, manage workflows, and support organizational goals from a remote setting.

What is a virtual operations manager?

A Virtual Operations Manager oversees and coordinates business operations remotely, ensuring efficiency and productivity. They handle tasks such as workflow optimization, team management, process improvement, and performance monitoring. Using digital tools, they collaborate with teams, track key metrics, and implement strategies to enhance operations. This role is essential for businesses with remote or distributed teams, helping streamline processes and maintain smooth daily operations. Successful Virtual Operations Managers possess strong leadership, communication, and problem-solving skills.

What are the most commonly searched types of Virtual Operations jobs in Massachusetts? The most popular types of Virtual Operations jobs in Massachusetts are:
What are popular job titles related to Virtual Operations Manager jobs in Massachusetts? For Virtual Operations Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Virtual Operations Manager jobs in Massachusetts look for? The top searched job categories for Virtual Operations Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Virtual Operations Manager jobs? Cities in Massachusetts with the most Virtual Operations Manager job openings:
Virtual Operations Manager jobs near you
Infographic showing various Virtual Operations Manager job openings in Massachusetts as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution.

Senior Revenue Operations Manager, Post Sales

Tulip Interfaces

Somerville, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.
Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."
The Role:
This is a strategic leadership role focused on the "Keep and Grow" side of the business. You will own the data models, system architecture, and AI-driven insights that empower our Customer Success (CS), Professional Services, and Support teams. Your mission is to turn customer data into a predictive engine that minimizes churn and maximizes expansion revenue.
About You:
You are a "Customer Data Architect" who understands that the real work begins after the initial sale. You thrive on untangling complex usage data to find the "signals" of a healthy (or at-risk) customer. You possess a "systems-first" mindset, naturally obsessed with creating scalable structures and clean data schemas that allow for advanced AI modeling. As a master communicator, you can translate complex retention analytics or "Gross Revenue Retention" (GRR) trends into clear, executive-level narratives. You are deeply curious about how AI can be leveraged for sentiment analysis, automated health scoring, and identifying "white space" opportunities for upselling within our existing global accounts.
What skills do I need?
  • 8-10+ years in CS Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (Usage-based or Composable software experience is a plus).
  • Proven ability to drive system changes-specifically around Customer Health Scores, Churn Reason coding, and Renewal Management workflows in Salesforce or Planhat.
  • Experience evaluating or deploying AI for post-sales, such as predictive churn modeling, NPS sentiment analysis, or AI-driven "Next Best Action" for CSMs.
  • Advanced Modeling: Expert-level SQL and Excel/Sheets. Experience joining product usage data with CRM data.
    • Deep experience with Sigma, Tableau, or Power BI.
    • Advanced Salesforce knowledge; experience with CS-specific tools (Planhat specifically) is a plus.
  • Experience leading LTV/CAC analysis, Renewal pricing strategy, and Services margin optimization.
  • Bachelor degree in relevant field required. MBA preferred.

Key Responsibilities:
  • Build AI models to identify "At-Risk" customers using usage, support, and engagement data
  • Develop models to find cross-sell/upsell opportunities in existing accounts
  • Architect Health Score 2.0 with clean data to power automated CS playbooks
  • Analyze Services impact on retention; define required "Attach Rate" for success
  • Streamline renewals; build automated forecasting for renewals and contraction risks
  • Own Retention Dashboard with real-time NRR and GRR metrics

Key Collaborators:
  • Head of Customer Success
    • To align on retention targets and health score definitions.
  • Head of Professional Services
    • To optimize services delivery and impact data.
  • Finance
    • To ensure retention and expansion data matches the financial "Source of Truth."
  • Commercial leadership
  • GTMO
  • Product Team
    • To bridge the gap between "Feature Usage" and "Customer Value."

Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
  • Flexible work schedule and unlimited vacation policy
  • Learning & Development program
  • Virtual company events and happy hours
  • Fitness subsidies
  • An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $120,000 - $165,000 per year, based on a level 4 (minimum) to a level 5 (maximum), and is eligible for on-target earnings (OTE). The final level will be determined during the interview process.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

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