Virtual Operations Assistant Jobs in Kent, WA (NOW HIRING)

Salary: $26.19 - $41.91 Hourly
Location : Tacoma, WA
Job Type: Regular - Other
Job Number: 26-00756
Department: County Council
Division: County Council
Opening Date: 07/15/2026
Closing Date: 7/26/2026 11:59 PM Pacific
Description
This position is in office.
Summary
Why It's a Great Opportunity: This is a unique opportunity to play a vital role in keeping Pierce County Council meetings running smoothly while supporting the day-to-day operations of the Council office. About half of your time will be spent serving as the Zoom host for public Council and committee meetings, where you'll troubleshoot technical issues in real time and help ensure a professional experience for Councilmembers, staff, and the public. The remainder of your time will be spent supporting office operations, assisting with administrative functions, and serving as a welcoming first point of contact for visitors.
Why It's a Great Organization: The Pierce County Council is the legislative and policy-making body of Pierce County government. As a Home Rule Charter County, Pierce County operates with a clear separation between the elected County Executive and the seven-member, district-based County Council.
Serving a population of more than 925,000 residents, the Council reviews and acts on hundreds of ordinances and resolutions each year, providing oversight and direction on a wide range of issues affecting the County. The Council also reviews and adopts the County's budget, a critical process that allocates resources and sets priorities for County services.
Working in a fast-paced, highly visible environment, the Council regularly engages with the public and receives briefings from executive departments and other elected officials to ensure transparency, accountability, and informed decision-making. Through close collaboration with County leadership, partner jurisdictions, and the community, the Council plays a central role in shaping the future of Pierce County.
Learn more about the Pierce County Council
How to be Successful in the Role: You stay calm under pressure and can confidently troubleshoot technical issues while meetings are live and the public is watching. You are dependable, punctual, and self-motivated, arriving prepared and anticipating needs before they become problems. You easily shift between competing priorities, adapt to interruptions, and maintain a professional, customer-focused approach with everyone you interact with. Most importantly, you take initiative, solve problems independently, and enjoy wearing many hats while supporting a collaborative team.
Your Future in this Role: A career with Pierce County means joining an organization committed to your growth and success. Through our robust online learning and variety of training opportunities, Pierce County ensures continuous professional development throughout your journey. This dedication extends beyond individual advancement, it reflects a broader mission to foster welcoming communities, maintain safe infrastructure, and promote equitable access to opportunities.
Core Daily Responsibilities:

• Manage technical setup ensuring necessary equipment is functional and properly setup for Zoom.
• Provide Zoom hosting and technical support for Council and committee meetings.
• Provide Zoom support for remote Council and committee activity.
• Troubleshoot technical issues with Councilmembers, staff, presenters, and the public who attend meetings virtually.
• Provide technical expertise for microphones, cameras, and audio systems for those participating in Zoom meetings.
• Facilitate public testimony by managing Zoom attendees and enabling them to speak in Zoom Webinars as needed.
• Monitor the virtual components of committee hearings to ensure the security, dependability, and transparency of the legislative committee process.
• Ensure that meetings are recorded using Zoom Cloud recording.
• Provide audio and video assistance for participants joining virtually, if needed.
• Enable Zoom accessibility options to allow for more accessible Zoom hearings.
• Communicate with colleagues to give and receive support.
• Coordinate with PCTV for all required cablecast meetings as needed.
• Performs receptionist and general office duties during periods when the Council and its committees are not meeting; and responds to routine inquiries by telephone or person-to-person.
• Provides support to the IT and Operations Supervisor and the Chief of Staff with a variety of other office operations and administrative tasks such as organizing, maintaining and retrieving information and documents from files and records; processing requisitions, vouchers and invoices; validating payments and placing orders for department.

Learn more about the Operations Assistant
Minimum Qualifications
Additional education or experience may substitute for the recruiting requirements.

• One or more years of progressively responsible experience directly related to the duties of the position.
• High School diploma or GED

• Experience working in a public agency with elected officials is preferred.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
Supplemental Information
Our Recruitment Practices: This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the positionPierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.
During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.
Applicants whose qualifications most closely align with the County's needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.
Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.
Our Welcoming Workplace Commitment: Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.
Guided by the County Executive's Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Our benefits:
Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:
Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days
A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.
Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.
Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25
Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.
Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.
Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.
Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.
Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
ORCA Passport Program
Pierce County employees may participate in the County's ORCA (One Regional Card for All) Passport program.
Your Pierce County issued ORCA card is loaded with an annual Passport pass. The pass automatically renews every year. The pass will provide you with free transportation on regularly scheduled service on several public transit systems.
Miscellaneous Benefits:
Please visit website for more information.
Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy
**All employees are required to be WA State residents after 30 days of employment.
01
Which statement best describes your experience supporting Zoom meetings?

• I have no experience using Zoom.
• I have participated in Zoom meetings as an attendee.
• I have hosted or co-hosted internal meetings using Zoom.
• I have hosted public-facing meetings or webinars using Zoom and managed participants, audio, and screen sharing.
• I have extensive experience hosting large public meetings or webinars and troubleshooting technical issues during live events.

02
How much experience do you have troubleshooting technology issues for others in a professional setting?

• None
• Less than one year
• 1-3 years
• 3-5 years
• More than 5 years

03
Which of the following have you used in a work setting? (Check all that apply.)

• Zoom
• Microsoft Teams
• Webex
• Audio/Video conferencing equipment
• Microphones or sound systems
• Cameras for virtual meetings
• None of the above

04
Have you been responsible for setting up technology before meetings or events (testing audio,