Virtual Operations Assistant Jobs in Seattle, WA

About UsWe're not like other insurance companies. From our specialty products to our business model, our culture to our results -we're different.Different is who we are, and how we work, interact, deliver and succeed together.Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.Position PurposeRLI is a specialty insurance company that has been helping customers navigate the complex world of insurance and risk for over 50 years. We provide an innovative portfolio of property and casualty coverage, along with a strong offering of surety bonds, to help individuals and businesses protect their assets with confidence.Our Contract Surety Division is seeking a motivated and detail-oriented individual to join our Operations team. This position plays a critical role in supporting our Underwriters and maintaining the high standard of service our clients expect. The ideal candidate will bring a positive, professional attitude to daily interactions with Underwriters, clients, and fellow team members. A successful candidate must be a self-starter who demonstrates initiative and can operate effectively with minimal supervision.Principal Duties & Responsibilities

• Provide daily support to our national underwriting teams.
• Issue, code, calculate premiums, and invoice bonds with accuracy and timeliness.
• Bill additional and return premiums to ensure proper file closure.
• Assist with underwriting (electronic) file maintenance and underwriting audit support needs.
• Obtain and organize credit reports, corporate state filings, and contractor license information for new submissions.
• Research and help resolve billing and account current discrepancies.
• Send letters and forms on behalf of Underwriters, maintaining professional correspondence.
• Prioritize and manage multiple processes and tasks simultaneously in a fast-paced environment.
• Provide backup support to team members across multiple locations as needed.
• Assist with special projects and perform other duties as assigned.

Education & Experience

• Typically requires a high school diploma. Associate's degree a plus.
• 0+ years of related experience for consideration

Knowledge, Skills, & Competencies

• Strong organizational and time management skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently and with minimal supervision.
• Excellent communication skills, both written and verbal.
• The ability to quickly grasp new concepts, systems and processes,
• Prior experience in insurance or surety operations is a plus but not required.

Compensation OverviewThe base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range$23.86 - $32.81Total RewardsAt RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.Financial Incentives

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) - automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

Personal & Professional GrowthRLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Diversity & InclusionOur goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.