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Instructor, Level I — USACE CMS User Training
USA Remote
POSITION SUMMARY:
The Instructor, Level I delivers instructor-led end-user training on a newly deployed project management platform to a federal government customer audience that includes engineering, construction, project management, support, and external construction contractor audiences — virtually and in person, across CONUS and OCONUS locations. The role is a delivery role: the instructor facilitates Government-furnished curriculum in a professional, engaging manner, manages the adult classroom, runs hands-on exercises in the live platform training environment, and is accountable for the learner outcomes the contract is measured on.
 
Level I instructors qualify under the experience path of the Performance Work Statement instructor standard — a minimum of five (5) years of adult training facilitation with a proven, documented track record of delivering effective training. A professional adult-learning certification is not required at this level; instructors who hold or obtain one are eligible to advance to Instructor, Level II.
 
This program will train an estimated 25,000 users across the customer enterprise against a phased, district-by-district deployment schedule. Instructors are the point of contact between that schedule and the learner, and instructor performance is directly and continuously measured.
 
KEY RESPONSIBILITIES:
Training Delivery — In-Person and Virtual

• Deliver instructor-led CMP training sessions in a professional and engaging manner, in customer-designated facilities and in the virtual training environment, in accordance with the approved session schedule and the Government-furnished curriculum
• Facilitate the full range of user-group session types — Leadership, Construction (CONUS and OCONUS), Project Management, Engineering, Familiarization, Familiarization + Design Review, and External Construction Contractor — as assigned
• Maintain the required trainer-to-learner ratios (1:15 for in-person Construction workshops; 1:20 for virtual sessions), including service as one of multiple instructors in combined sessions of up to 45 students
• Deliver sessions scheduled across a wide range of time zones, including sessions falling outside CONUS business hours to serve OCONUS districts

Adult Learning Facilitation & Classroom Management

• Apply adult learning principles to a mixed-ability, mixed-motivation federal audience — establish relevance, build on prior job knowledge, and manage the pace so that experienced and novice users both progress
• Use instructional methods that are engaging and incorporate a variety of learning styles, including demonstration, guided practice, practical exercises, simulations, and case studies drawn from the approved curriculum
• Manage classroom and virtual-room dynamics: set expectations, draw in quiet participants, redirect off-topic or resistant discussion, handle the skeptical long-tenure user, and keep a session on schedule without cutting learners off
• Check for understanding continuously, diagnose where a learner is stuck, and reteach in a different way rather than repeating the same explanation
• Answer in-scope questions on the platform and the curriculum, and refer questions beyond the scope of the training — policy, business-process, or district-specific decisions — to the designated customer points of contact

Session Preparation & Training Environment Setup

• Pre-configure the training environment for each assigned session by populating sample data, actions, and tasks per platform developer-provided materials, and verify the environment is functional before learners arrive
• Complete session preparation, room or platform setup, materials staging, attendance capture, and post-session follow-up for each assigned session
• Maintain the hardware, connectivity, and platform capability required for reliable virtual facilitation, including a 1080p webcam, noise-canceling microphone, and dependable screensharing, and carry backup connectivity for in-person sessions where facility Wi-Fi is not guaranteed
• Distribute participant guides, handouts, and online resources to the correct audience at the correct time, before or following a session as appropriate

Accessibility, Materials & Compliance

• Deliver all learning modules in a manner that meets Section 508 compliance (WCAG 2.1 AA) standards and accommodate learner accessibility needs in both classroom and virtual settings
• Teach from the current approved version of the curriculum, incorporating materials updated by the CMP developers within the required timeline, and never substitute unapproved content
• Provide structured, timely feedback drawn from classroom experience on the clarity, accuracy, and usability of training materials, for relay to the CMP developers and the Government

Performance Standards & Continuous Improvement

• Contribute directly to the contract's key performance indicators — a minimum 90% user course completion rate, a minimum average student satisfaction rating of 3.5 out of 5.0, and instructor performance evaluations consistently at or above 3.5 out of 5.0
• Administer the approved post-training survey after each session, and accept session observation, coaching, and performance feedback from the Training Operations / Quality Control Manager
• Act on evaluation feedback and implement agreed adjustments to delivery in subsequent sessions

Program Support, Records & Conduct

• Capture and submit accurate attendance and completion records for every session — these records substantiate contract acceptance and payment
• Complete required onboarding actions before delivery begins, including Army Identity, Credential, and Access Management (ICAM) registration for CMP access
• Attend and successfully complete the in-person Train-the-Trainer training delivered by the CMP developers in Kansas City, Missouri (up to 40 hours of instructional time), including virtual-only instructors
• Perform strictly non-personal services, clearly identify as a contractor employee at all times, and comply with all site security, safety, antiterrorism, and OPSEC requirements at assigned locations

 
REQUIRED QUALIFICATIONS:

• Minimum of five (5) years of experience in adult training facilitation, with a proven track record of delivering effective training, demonstrable through documented training evaluations (classroom-level training evaluations are acceptable)
• Demonstrated experience delivering instructor-led training in both a live classroom and a virtual/webinar environment to adult professional audiences
• Demonstrated ability to facilitate hands-on, software-based instruction — guided walkthroughs, practical exercises, and troubleshooting learner issues in a live system during a session
• Demonstrated classroom management skill with adult learners, including managing mixed skill levels, resistance to change, and time pressure
• Ability to teach from an established curriculum with fidelity while adapting delivery style to the audience
• Strong verbal communication and presence, both in a room and on camera
• Willingness and ability to travel domestically and internationally, and to work a schedule that includes sessions outside standard CONUS business hours
• Ability to obtain and maintain a favorably adjudicated Public Trust determination, and to complete ICAM registration for CMP access
• High school diploma or equivalent required; associate's or bachelor's degree in education, instructional design, engineering, construction management, information technology, or a related field preferred
• Valid passport, or ability to obtain one, for OCONUS assignments

 
PREFERRED QUALIFICATIONS:
The following are preferred, not required. Candidates who meet the required qualifications above are encouraged to apply regardless of whether they hold any of the following:

• Experience with construction management learning — or specifically with the Kahua platform — is a preferred qualification but is not necessary. Familiarity with construction management, project management, or field-operations software (e.g., Kahua-powered CMP, RMS, Procore, e-Builder, Unifier) is valued and will be considered in assignment and advancement
• Experience training end users on new software platforms or through an enterprise system rollout, migration, or modernization
• Prior experience supporting USACE, the Department of the Army, or other DoD or federal customers
• Working knowledge of construction management or engineering business processes — submittals, RFIs, daily reports, quality assurance, payments, or contract administration — sufficient to speak credibly to a construction or engineering audience
• Professional adult-learning certification (CPTM, CPTD, or equivalent), or active progress toward one. Holding a current certification qualifies a candidate for the Instructor, Level II position
• Experience delivering Section 508 / WCAG 2.1 AA compliant instruction
• Prior OCONUS work or travel experience, including familiarity with country clearance and Government travel processes

 
WORK ENVIRONMENT & TRAVEL:
Remote work, in-person work, and international travel may be required. This position combines all three, and candidates must be prepared for each.

• Remote: virtual session delivery, session preparation, environment configuration, administrative work, and program coordination are performed remotely from a non-fixed location with reliable high-speed connectivity
• In-person: in-person training is delivered on site at USACE-designated district, division, and project facilities across the continental United States. Training locations are typically communicated approximately eight weeks in advance. In-person sessions are generally held on weekdays
• International (OCONUS) travel: the program includes in-person sessions in Alaska, Hawaii, the Caribbean, Europe, the Middle East, Japan, and the broader Far East. International travel may be required, including multi-week rotations covering sequential sessions within a region. OCONUS assignments require compliance with the DoD Foreign Clearance Guide, country and theater clearance requirements, and completion of Antiterrorism and OPSEC training prior to travel
• Travel is performed in accordance with the Joint Travel Regulation. Where sequential sessions are held in the same location or region, the same instructor is expected to facilitate them
• Instructors assigned exclusively to virtual delivery are not required to travel to deliver training, but are required to attend the initial in-person Train-the-Trainer training in Kansas City, Missouri
• Work is performed against a phased deployment schedule that requires flexible hours to support sessions across multiple time zones

 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
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