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Virtual Hotel Jobs in Reston, VA (NOW HIRING)

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Virtual Hotel information

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$12

$25

$35

How much do virtual hotel jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for virtual hotel in Reston, VA is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $28.51 per hour, depending on experience, location, and employer.

What is a Virtual Hotel job?

A Virtual Hotel job involves managing hotel operations remotely, often through digital platforms. Responsibilities can include handling reservations, customer service, virtual concierge services, and coordinating with on-site staff. These roles are common in online travel agencies, remote hospitality management, and companies offering virtual hotel experiences. Strong communication, organization, and tech skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Virtual Hotel position, and why are they important?

To thrive in a Virtual Hotel management role, candidates typically need experience in hospitality management, strong organizational skills, and familiarity with digital hotel operations platforms. Proficiency with property management systems (PMS), online booking engines, and customer relationship management (CRM) tools is essential. Excellent communication, problem-solving abilities, and a customer-focused mindset are vital soft skills for success. These skills enable smooth remote operations, high guest satisfaction, and efficient coordination among virtual teams.

What does a typical workday look like for someone managing a Virtual Hotel?

A typical workday for a Virtual Hotel manager involves overseeing online reservations, coordinating remote staff schedules, responding to guest inquiries, and troubleshooting technical or service issues. Most communication is handled through email, phone, or virtual collaboration tools to ensure guests have a seamless experience from booking to check-out. You may also analyze occupancy data, manage inventory, and implement digital marketing strategies to increase bookings. Working in this role, you’ll often collaborate virtually with housekeeping, tech support, and customer service teams. The day is dynamic and requires adaptability, attention to detail, and efficient use of digital hospitality platforms.

What are the most commonly searched types of Hotel jobs in Reston, VA? The most popular types of Hotel jobs in Reston, VA are:
What job categories do people searching Virtual Hotel jobs in Reston, VA look for? The top searched job categories for Virtual Hotel jobs in Reston, VA are:
What cities near Reston, VA are hiring for Virtual Hotel jobs? Cities near Reston, VA with the most Virtual Hotel job openings:
Virtual Hotel jobs near you
Infographic showing various Virtual Hotel job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,797 per year, or $25.4 per hour.
FLEX Director, Service Excellence & Performance

FLEX Director, Service Excellence & Performance

Marriott

Bethesda, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,179 frontline employees who took The Breakroom Quiz

52nd of 108 rated hotels

Job description

This is a temporary position. 

JOB SUMMARY

The FLEX Director, Service Excellence & Performance is dedicated to in-person and virtual hotel visits to strategically selected hotels, including high-impact hotels that are in the red zone and/or with performance trending towards the red zone. This position will be focused on Full Service and Marriott Select Branded hotels.

The focus of the hotel visits includes offering system training and in person expertise sharing to help improve and elevate guest experience trends and ensuring pull through of key initiatives. Also, facilitating overall performance review with the hotel General Manager, the collection and tracking of action plans to validate GSS future improvement. This position requires 90% travel.

CANDIDATE PROFILE

Education and Experience 

Required

  • Bachelor's degree in hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired. 
  • 7+ years of progressively responsible work experience with high level of specialized knowledge in Operations/Hotels leading operations disciplines (Front Office, Laundry, Spa and Retail and Food and Beverage)
  • Proven track record of implementing operations initiatives and programs with sustained performance and leading complex operations with positive performance in balanced scorecard results.
  • Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.
  • Must have strong knowledge in areas related to all operations, and SOPs.
  • Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team.
  • Proven success prioritizing and managing multiple projects and stakeholders simultaneously. 
  • Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.
  • Ability to travel 90% of the time.

Preferred

  • Executive Committee experience preferred. Multiple Department Head experience. 
  • Experience developing and implementing new concepts. 

CORE WORK ACTIVITIES

  • Support the pull through of Marriott initiatives especially in the franchise community through effective project management and communication.
  • Reviews and organizes all operational data to assist in prioritizing areas of focus in the Operations disciplines and franchisees. Develops enhanced reporting to articulate current performance and identify opportunities for improvement.
  • Pull, analyze, and monitor GSS to build deep understanding of brand standards and ensure activity that supports those standards are supported.  Identify and communicate trends in guest response scores and feedback.
  • Act as a business partner to the hotel stakeholders and provide technical and business expertise to assist properties in achieving optimum performance in operations and initiative scorecard goals. 
  • Stay current and benchmarks best in Operations companies for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks. 
  • Partner with the Operations team to execute action plans addressing hotel issues in Product Quality, Service Delivery, ESS or GSS.     
  • Active participation in the communication phase of Operations Initiatives to provide feedback for a broader implementation.
  • Develop appropriate metrics to identify and manage business goals as well as supply regular reports to senior leaders and franchisees. 
  • Ensure a communication feedback loop is in place to share ideas, concerns, and execution issues from the market to Center. 
  • Develop tracking mechanisms, tools, and processes to support critical department goals as it relates to business objectives, initiative tracking, regulatory compliance, process improvement, and projects
  • Possess strong oral and written communication skills, excellent interpersonal skills; able to collaborate effectively with all Key Stakeholders. Ability to positively influences without direct authority.
  • Ability to independently manage multiple projects and competing priorities, operating in a matrix organization with excellent project management skills.
  • Perform other duties as assigned.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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