Job Summary:
Diverse Lynx is a company seeking a Desktop Support professional. The role involves providing Tier 1 and Tier 2 support for various IT applications, including basic PC hardware support and handling access requests.
Responsibilities:
• Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support
• Access Request Handling
• Escalate issue to appropriate teams and follow up for closure
• Patching of windows workstation/server
• Windows server/workstation cyber security Management
Qualifications:
Required:
• Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
• Ready to work in evening/night shift and provide on-call support for critical production issues
• Excellent troubleshooting skills
• Able to maintain a high level of confidentiality and professionalism
• Ability to effectively prioritize and execute tasks
• Strong customer-service orientation
• Effective interpersonal and relationship-building skills
• Ability to learn new technologies to perform day to day support operations
• Basic knowledge of networking
• Windows cyber security Management knowledge
• Provide Tier 1 and Tier 2 Support for various IT applications
• Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support
• Access Request Handling
• Escalate issue to appropriate teams and follow up for closure
• Patching of windows workstation/server
• Windows server/workstation cyber security Management
Company:
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US, , with a team of 1001-5000 employees. The company is currently Late Stage.