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Job no: 532331
Brand: Product and Technology
Work type: Full time
Location: Virtual - USA
Categories: Digital and Technology, Leadership

Assistant Team Leader, Product Management (Order Management Automation)

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About the Opportunity

We’re looking for an organized, execution-focused product professional to step into the role of COMPLEAT Assistant Team Leader within our Order Management Automation team. In this global-facing role, you’ll own the AMER Compleat backlog, drive sprint delivery, and serve as the frontline product partner for regional operations. Reporting to the Order Management Automation PM, you’ll play a critical role in shaping how work is prioritized, delivered, and continuously improved. If you thrive on bringing clarity to complexity and delivering high-quality outcomes at pace, this is your opportunity to make a real impact.

Key Responsibilities

• Own and maintain the America's Compleat product backlog, including grooming, prioritization, and defining clear acceptance criteria
• Translate regional stakeholder requirements and operational insights into actionable user stories
• Plan and facilitate Agile sprint ceremonies, including planning, stand-ups, reviews, and retrospectives
• Track sprint progress, ensuring delivery commitments are met on time
• Partner with engineering leads to align on capacity and delivery timelines
• Serve as the L3 product support lead for AMER Compleat platform queries
• Triage incoming issues, assess severity, and coordinate resolution with product and engineering teams
• Identify recurring issues and feed insights back into backlog prioritization
• Collaborate with AMER stakeholders to understand regional priorities and operational needs
• Maintain strong communication with the global product team to ensure regional alignment
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 3–5 years in Travel Technology product management or product ownership
• Deep expertise with SAP Compleat Control, OBT, or similar order management platforms
• Proven Agile/Scrum practitioner with hands-on experience running sprint ceremonies and managing backlogs
• Strong grasp of API services and orchestrated solution integration
• End-to-end troubleshooting mindset with the ability to triage complex technical issues
• Understanding of solutions design, data evaluation, and technology assessment
• Knowledgeable of existing legacy applications and emerging tech trends in travel automation
• Multi-GDS proficiency with strong command of Sabre and working knowledge of Amadeus
• Exceptional ability to communicate with all levels—from C-suite to support teams
• Leadership experience managing and developing engaged teams (2–5 direct reports preferred)

Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data .

Work Perks! - What’s in it for you:

F CTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Remote, USA

For this position, we anticipate offering an annual salary of $115,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
2026 Disability Index®: World’s Top Disability Inclusive Business

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