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Virtual Customer Support Jobs in Washington (NOW HIRING)

Liveops

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Vienna, VA · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

RPMGlobal

User Support Specialist

Bethesda, MD · On-site

The role supports Intelligence Community users in searching and retrieving relevant data to aid ... and virtual customer engagement. * Build professional relationships to enable use of novel ...

Sunayu

User Support Specialist - TS/SCI

Bethesda, MD · On-site

No Clearance: TS/SCI As the team's User Support Specialist you will provide POSTMAN software ... virtual customer outreach and engagement. Build professional relationships to enable the use of ...

Sunayu, LLC

User Support Specialist - TS/SCI

Bethesda, MD · On-site

$73K - $132K/yr

No Clearance: TS/SCI As the team's User Support Specialist you will provide POSTMAN software ... virtual customer outreach and engagement. Build professional relationships to enable the use of ...

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All JobsCustomer Support JobsVirtual Customer Support JobsVirtual Customer Support Jobs in Washington

Virtual Customer Support information

What is the difference between Virtual Customer Support vs Virtual Technical Support?

AspectVirtual Customer SupportVirtual Technical Support
Primary RoleAssists customers with product or service inquiries, billing, and general issuesProvides technical assistance, troubleshooting, and problem resolution for products or software
Required SkillsCustomer service, communication, problem-solvingTechnical knowledge, troubleshooting, software/hardware expertise
Work EnvironmentRemote, customer service centers, call/chat supportRemote, technical support centers, chat/email/phone
Common IndustriesRetail, telecom, banking, e-commerceIT, software, electronics, tech services

While both roles are remote and involve assisting clients, Virtual Customer Support focuses on general customer service and inquiries, whereas Virtual Technical Support requires technical expertise to resolve software or hardware issues. Understanding these differences helps job seekers find the right fit based on their skills and interests.

How to become a virtual customer support?

To become a virtual customer support representative, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service tools like live chat or CRM software. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. A reliable internet connection and a quiet workspace are also essential for remote work.

What are the most commonly searched types of Customer Support jobs in Washington?

The most popular types of Customer Support jobs in Washington are:

What cities in Washington are hiring for Virtual Customer Support jobs?

Cities in Washington with the most Virtual Customer Support job openings:

Infographic showing various Virtual Customer Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Remote Customer Service Agent

Laurel, MD • Remote

Liveops
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Liveopsexternal

$15.25 - $20.50/hr

Contractor

Re-posted 2 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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