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Virtual Customer Success Manager Jobs in Rialto, CA

Onsite Computing

IT Technical Account Manager

Corona, CA · On-site

$30 - $36/hr

Certified Customer Success Manager (CCSM) * Combination of the following technical certifications: * MS-900 Microsoft 365 Certified: Fundamentals * Azure-900 Microsoft Certified: Azure Fundamentals

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success ... Experience managing cross-time-zone teams and facilitating virtual collaboration. * Familiarity ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

World Wide Technology

Software Specialist

Pomona, CA · On-site

... Customer Success Managers; the Software Specialist adds depth behind them on the broader ... Operate effectively in both virtual and in-person customer environments, adapting communication ...

CarNow

Account Manager

Riverside, CA · On-site

$75K - $105K/yr

... to ensure customer success. Responsibilities: * Provides in person account management to a ... Virtual meetings are acceptable at times. * Performs refresh training for new dealer personnel when ...

CarNow

Account Manager

Riverside, CA · On-site

... to ensure customer success. Responsibilities: * Provides in person account management to a ... Virtual meetings are acceptable at times. * Performs refresh training for new dealer personnel when ...

CarNow

Account Manager

Riverside, CA · Remote

$75K - $105K/yr

... customer success. Responsibilities:Provides in person account management to a designated book of ... Virtual meetings are acceptable at times.Performs refresh training for new dealer personnel when ...

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Showing results 21-40

All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Rialto, CA

Virtual Customer Success Manager information

See Rialto, CA salary details

$32.6K

$83.3K

$140.4K

How much do virtual customer success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for virtual customer success manager in Rialto, CA is $83,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $99,300.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What job categories do people searching Virtual Customer Success Manager jobs in Rialto, CA look for?

The top searched job categories for Virtual Customer Success Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Virtual Customer Success Manager jobs?

Cities near Rialto, CA with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Rialto, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,295 per year, or $40 per hour.

IT Technical Account Manager

Onsite Computing, Inc

Corona, CA • Hybrid

$30 - $36/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

Job description

Onsite Computing is a managed IT services provider based in Corona, serving small to mid-sized businesses throughout Southern California and beyond. We are looking for an IT Technical Account Manager who enjoys building relationships, staying organized, and helping clients get the most value from their IT partnership.
This role is ideal for someone who is personable, proactive, and comfortable working with both technical teams and business stakeholders. You will be the primary point of contact for assigned clients and play a key role in client satisfaction, renewals, and identifying opportunities for additional services.
What You'll Do

  • Serve as the main point of contact for assigned client accounts
  • Build strong, long-term relationships with business owners, executives, and internal IT teams
  • Conduct regular check-in calls, site visits, and quarterly business reviews
  • Coordinate with internal technical teams to ensure client needs are met
  • Help manage renewals, contract changes, and service plan adjustments
  • Identify opportunities for additional services, projects, or upgrades
  • Assist with onboarding new clients and supporting transitions
  • Attend client meetings and local business events representing Onsite Computing
  • Collaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs.
  • Support other business needs as required in a small team environment


What We're Looking For

  • 2+ years' experience in account management, customer success, sales support, or client services (MSP preferred)
  • Experience in managed IT services, IT consulting, or technology sales
  • Solid understanding of IT services, cybersecurity, cloud, and compliance
  • Strong communication and relationship building skills
  • Highly organized with strong follow up and attention to detail
  • Professional, reliable, and client focused
  • Ability to work independently and as part of a team
  • Comfortable working with small to mid-sized business clients
  • Knowledge of the ITIL 4 Framework
  • Experience working with CRM systems (HubSpot, Salesforce, etc)
  • Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc.)


Nice to Have (Not Required)

  • Familiarity with HubSpot or other CRM platforms
  • Experience with ZoomInfo or prospecting tool
  • Experience representing a company at business or networking events
  • ITIL 4 Foundation Certification
  • Account Management Association Certifications
    • Certified Account Manager (CAM)
    • Certified Customer Success Manager (CCSM)
  • Combination of the following technical certifications:
    • MS-900 Microsoft 365 Certified: Fundamentals
    • Azure-900 Microsoft Certified: Azure Fundamentals
    • AWS Certified Cloud Practitioner
    • AWS Certified AI Practitioner


What We Offer

  • Competitive salary based on experience
  • Performance incentives and growth opportunities
  • Vacation paid time off
  • 40 hours of paid sick time annually
  • Cellphone reimbursement
  • Holiday paid time off
  • 401k with company matching
  • Medical and Dental Insurance
  • Hybrid work environment
  • Opportunity to grow into senior account management or client success leadership roles
  • Supportive, collaborative team environment

Apply