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Virtual Customer Success Manager Jobs in California

BackOps

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency ...

Wolters Kluwer

Customer Success Manager

Torrance, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Flip CX

Customer Success Manager

Marina Del Rey, CA · On-site

$80K - $110K/yr

Customer Success Manager Location: Marina del Rey, CA (Onsite M-F) Flip is an innovative company that provides Voice AI solutions to eCommerce brands and healthcare providers. We are looking for a ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

Wolters Kluwer

Customer Success Manager

Torrance, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Success Manager

Irvine, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Wolters Kluwer

Customer Success Manager

Glendale, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Claryo, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $180K/yr

We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...

Wolters Kluwer

Customer Success Manager

Torrance, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in California

Virtual Customer Success Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do virtual customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for virtual customer success manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in California?

For Virtual Customer Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in California look for?

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What cities in California are hiring for Virtual Customer Success Manager jobs?

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Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success Manager

BackOps

San Francisco, CA • On-site

Other

Medical, Dental, Vision, Retirement

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Customer Success Manager

BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency and focus on mission-critical initiatives. We are dedicated to transforming the supply chain industry through innovative technology and data-driven insights.

About the Role

We're looking for a Customer Success Manager who thrives on building deep customer relationships and driving measurable value. You'll own a portfolio of accounts across some of the most forward-thinking companies in logistics and supply chain — serving as their trusted advisor, strategic partner, and internal champion. This role is about understanding your customers' goals so well that you can proactively surface opportunities, guide adoption, and help them grow. You'll collaborate closely with product and engineering teams to ensure customer needs shape what we build — but your north star is always the customer relationship and their outcomes.

What You'll Do
  1. Own the end-to-end relationship with a portfolio of customers, from onboarding through renewal and expansion.
  2. Run regular strategic check-ins to track performance, surface insights, and align on priorities.
  3. Develop a deep understanding of each customer's business goals and workflows to deliver proactive, high-value recommendations.
  4. Translate customer feedback and pain points into clear product requests, partnering with internal teams to drive solutions.
  5. Identify and develop expansion opportunities, collaborating with sales leadership to grow accounts.
  6. Keep stakeholders — both customer-side and internal — aligned, informed, and moving forward.
  7. Serve as the internal voice of your customers, driving urgency and visibility around what matters most to them.
What We're Looking For
  • 5+ years in a customer-facing role (Customer Success Manager, Account Manager, or similar).
  • Proven track record of building trusted, long-term relationships with business stakeholders.
  • Strong communicator — able to distill complexity into clear, actionable insights for any audience.
  • Sharp organizational skills with a relentless focus on follow-through; nothing falls through the cracks on your watch.
  • Commercially minded — you think about retention, growth, and value delivered in equal measure.
  • Comfortable working cross-functionally with product and engineering teams, even if you're not technical yourself.
  • Startup DNA: adaptable, curious, and energized by owning outcomes in a fast-moving environment.
Bonus Points
  • Experience in logistics, supply chain, or operations-heavy industries.
  • Background in SaaS or data-driven products.
  • Familiarity with process improvement, workflow automation, or systems integrations.
Benefits & Perks

We take care of our team so you can do your best work.

  • Competitive salary and performance-based incentives
  • 401(k) plan
  • Comprehensive health, dental, and vision coverage
  • Daily meals and snacks provided in-office
  • Hybrid schedule
  • FTO
  • Regular team bonding events, offsites, and learning opportunities

Apply