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Virtual Customer Success Manager Jobs in California

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Wolters Kluwer

Customer Success Manager

Irvine, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Success Manager

Irvine, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Success Manager

Torrance, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Success Manager

Torrance, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Success Manager

Glendale, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

CharacterStrong

CA · On-site

The Customer Success Manager is a pivotal role within CharacterStrong, dedicated to ensuring that our customers receive unparalleled support and guidance throughout their journey with us. Our ...

Claryo, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $180K/yr

We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...

Wolters Kluwer

Customer Success Manager

Glendale, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Success Manager

Torrance, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Success Manager

Glendale, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Wolters Kluwer

Customer Success Manager

Irvine, CA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

Ctnd

Customer Success Manager

San Diego, CA · On-site

$70 - $150/hr

Cre8tive Technology & Design is seeking a Customer Success Manager to support our business by fostering exceptional customer relationships with existing clients. Join us in revolutionizing the way ...

IDT

Customer Success Manager

San Jose, CA · On-site

$29K/yr

The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a natural ability to foster ...

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...

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Showing results 21-40

All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in California

Virtual Customer Success Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do virtual customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for virtual customer success manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in California?

For Virtual Customer Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in California look for?

The top searched job categories for Virtual Customer Success Manager jobs in California are:

What cities in California are hiring for Virtual Customer Success Manager jobs?

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Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success Manager

Descope

Los Altos, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

About Descope
Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag-and-drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP/AI agent authentication without writing custom code.
Descope is trusted by over 1000 organizations in production, including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital.
We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!
What You'll Do:
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine customer-facing success management with operational excellence to improve customer outcomes at scale.
Own a scaled customer portfolio
  • Manage a shared pool of business customers rather than a fixed book of accounts, using customer health signals such as usage, engagement, support activity, and renewal timing to prioritize daily work
  • Work through a prioritized queue to identify accounts where adoption has stalled, usage has declined, renewal risk is increasing, or expansion opportunities exist
  • Let data and customer feedback-not gut feel-drive how you spend your time across a large customer portfolio

Drive customer adoption and retention through scaled engagement
  • Reach customers through scaled channels including email, calls, webinars, office hours, and lifecycle campaigns to help them realize value from Descope without a dedicated 1:1 engagement model
  • Identify customer risks and opportunities, partnering with Customer Success Engineering, Support, Product, and other teams to understand root causes and drive the right next steps
  • Identify customer growth opportunities and collaborate with Sales and Account Executives to support retention and expansion efforts
Enable scalable customer onboarding and operations
  • Support customer onboarding and implementation by creating repeatable guides, workflows, and resources that help customers successfully adopt Descope
  • Partner with Customer Success Engineering and internal stakeholders to coordinate customer implementations, troubleshoot operational challenges, and drive successful outcomes
Continuously improve the scaled Customer Success motion
  • Design and optimize customer lifecycle programs and automated workflows using customer data and internal systems to improve adoption, reduce manual work, and scale Customer Success
  • Use customer health, adoption, and operational data from business intelligence and customer analytics platforms (e.g., Looker and FunnelStory) to identify trends, uncover friction points, and provide actionable insights to leadership

Collaborate cross-functionally
  • Partner closely with Sales, Marketing, Product, Customer Success Engineering, and Operations to deliver a seamless customer experience and drive customer adoption, advocacy, and expansion
  • Surface recurring customer feedback and friction points to Product and Engineering teams to influence future improvements
  • Provide regular updates on customer health, portfolio trends, risks, and opportunities

Develop product and technical expertise
  • Stay fluent in Descope's product, common use cases, and foundational identity/security concepts to confidently guide customers
  • Develop technical fluency to understand customer implementations and collaborate effectively with Customer Success Engineering and technical stakeholders

What We're Looking For:
  • 3-5 years of experience in Customer Success, Account Management, or a related customer-facing role, ideally supporting scaled, SMB, or long-tail customer segments
  • Experience managing a portfolio of customers through one-to-many, digital, or tech-touch engagement strategies
  • Hands-on experience with CRM, business intelligence, and customer health platforms (e.g., HubSpot, Looker, Customer Health Score Platforms, or similar)
  • Experience creating scalable customer programs such as webinars, office hours, lifecycle campaigns, playbooks, or customer education resources
  • Experience designing, configuring, or improving customer lifecycle programs, automation workflows, or Customer Success processes
  • Proven ability to drive customer adoption, retention, and growth outcomes
  • Strong communication skills with the ability to collaborate effectively with technical teams, business stakeholders, and customer champions
  • Highly organized with the ability to manage multiple customers, priorities, and competing initiatives
  • Comfortable operating in ambiguity and building structure where needed
  • A builder mindset with a passion for creating scalable Customer Success programs, improving processes, and continuously enhancing the customer experience
  • Solid technical aptitude with the ability to understand customer implementations and partner with engineering teams

Nice to Have:
  • Background in developer tools, security, infrastructure, or CIAM
  • Familiarity with authentication and identity concepts such as OAuth, OIDC, SAML, MFA, and SSO
  • Familiarity with compliance and security standards such as SOC 2, GDPR, or CCPA
Benefits
  • Health, sorted: Medical, dental, and vision with strong coverage and flexible HSA and FSA options
  • Feel good, actually: Mental health support and wellness resources when you need them
  • Future you will thank you: 401k plan with employer support to help you build long term
  • More money in your pocket: Tax advantaged benefits for healthcare and dependent care
  • Life happens, and we make space for it: maternity leave designed to support you when it matters most.
  • Stay connected: Monthly internet allowance to support your work from anywhere
  • Lunch is on us: Paid lunches when you're working from the office
  • Keep growing: Budget and opportunities for personal development, including courses and conferences

Descope is an equal opportunity employer. We hire people based on their skills and impact, nothing else. We're committed to a fair and transparent process across every stage of employment.
Compensation
Base salary range: $100,000 to $150,000
Final offer will depend on experience, skills, location, and overall market data. We also consider leveling, scope, and internal equity to make sure offers are fair and consistent.
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