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Virtual Customer Service Jobs in Springfield, VA

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Alterations Customer Service Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

Service Experts

Customer Service Representative I

Fairfax, VA · On-site

$16.25 - $22.25/hr

Welcome! The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Springfield, VA

Virtual Customer Service information

See Springfield, VA salary details

$10

$17

$27

How much do virtual customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual customer service in Springfield, VA is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.18 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.

What are the most commonly searched types of Customer Service jobs in Springfield, VA?

The most popular types of Customer Service jobs in Springfield, VA are:

What are popular job titles related to Virtual Customer Service jobs in Springfield, VA?

For Virtual Customer Service jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service jobs in Springfield, VA look for?

The top searched job categories for Virtual Customer Service jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Virtual Customer Service jobs?

Cities near Springfield, VA with the most Virtual Customer Service job openings:

Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,109 per year, or $17.8 per hour.

Customer Service Representative

Regency Management Services

Falls Church, VA • On-site

$15/hr

Full-time

Re-posted 6 days ago

Job description

Ready to be a cornerstone of success?

As a Customer Service Representative with Ashley Furniture, you’ll join a workplace that is genuinely invested in your success. This is more than just a role; it's an opportunity to build a rewarding career with room for professional growth and advancement.

You’ll play a key role in shaping our customers’ experience by delivering exceptional service both in person and over the phone. We’re looking for Retail Office Associates who are computer-savvy, great at multitasking, and bring strong interpersonal skills and a team-first attitude.

If you’re career-minded, customer-focused, and thrive in a fast-paced environment, we’d love to meet you.

About Us

Ashley Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in creating a positive work environment where our team members can thrive and grow.

We proudly operate over 75 locations across:
Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Come Grow with Us!Benefits of Working with Us:
  • Recognition and reward programs
  • Generous employee discount on furniture and home décor
  • Growth opportunities within the company
  • Supportive team environment
Job Responsibilities:
  • Enter customer orders into the system accurately and completely
  • Process payments to proper accounts
  • Maintain security of cash and other legal tenders
  • Prepare daily deposits in accordance with company policies and procedures
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Schedule deliveries that are convenient for customers and in compliance with company procedures
  • Maintain open orders and communicate order status with customers
  • Complete daily reporting requirements
  • Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance
  • Support the Office Manager with additional duties as needed
Qualifications:
  • High School Diploma or GED required
  • Strong verbal communication and listening skills
  • Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.)
  • Strong cash handling skills
  • Ability to calculate figures including discounts, percentages, commissions, and related transactions
  • Strong interpersonal and customer service skills
  • Proven analytical and problem-solving abilities
  • Ability to use sound judgment while responding to customer or vendor inquiries
  • Ability to lift and move up to 25 pounds regularly
  • Bilingual candidates are a plus
Join the Team

If you’re passionate about customer service, enjoy helping people, and are looking for an opportunity to grow with a company that values your contributions, we encourage you to apply today.

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#HPR25
 

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