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Virtual Customer Service Representative Jobs in Sun Prairie, WI

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How much do virtual customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual customer service representative in Sun Prairie, WI is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Sun Prairie, WI?

The most popular types of Customer Service Representative jobs in Sun Prairie, WI are:

What are popular job titles related to Virtual Customer Service Representative jobs in Sun Prairie, WI?

For Virtual Customer Service Representative jobs in Sun Prairie, WI, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Sun Prairie, WI look for?

The top searched job categories for Virtual Customer Service Representative jobs in Sun Prairie, WI are:

What cities near Sun Prairie, WI are hiring for Virtual Customer Service Representative jobs?

Cities near Sun Prairie, WI with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,040 per year, or $18.3 per hour.

Customer Service Representative

Southport Engineered Systems

Madison, WI • On-site

$16 - $22/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative
Inside Sales/Customer Service Representative
Residential Plumbing & HVAC — All Markets
Company
Southport Plumbing, Heating & Cooling
Location
Madison, WI. This position is on-site
Reports To
Branch Manager
Division
Residential Plumbing & HVAC
Employment Type
Full-Time, Monday through Friday, 8AM to 4:30PM
Compensation
Competitive hourly wage plus benefits
About the Role
The Customer Service Representative is the first voice a Southport customer hears — and often the reason they call back. You turn inbound calls and online leads into booked appointments, answer questions with confidence, and make every customer feel like they're in good hands before a technician ever shows up at their door.
This is a relationship-first, detail-first role. You'll gather the information technicians need to arrive prepared and resolve problems on the first visit, follow up after completed jobs to confirm the customer is happy, and build long-term relationships with Southport Shield Members by scheduling their routine maintenance throughout the year. The best CSRs here aren't order-takers — they're trusted advisors who genuinely care about the people they talk to every day.
What You'll Do
Inbound Calls & Booking
  • Answer the main line and online chat promptly and professionally — with warmth and urgency, every time.
  • Convert inbound calls and online leads into booked appointments by asking the right questions, understanding the customer's situation, and matching them to the right service.
  • Gather accurate, detailed job information — problem description, home access, customer history, and any special circumstances — so technicians arrive prepared for first-call resolution.
  • Present service options and membership opportunities clearly and without pressure, helping customers make informed decisions.
  • Handle a high volume of calls efficiently while never making a customer feel rushed.
Customer Relationships & Follow-Up
  • Follow up after completed service calls to confirm the customer is satisfied and the job was done to their expectations.
  • Resolve customer concerns from start to finish — no passing the buck. Escalate to the General Manager only when a situation genuinely requires it.
  • Proactively call Southport Shield Members to schedule routine maintenance visits and keep their service plan on track throughout the year.
  • Maintain accurate customer records, notes, and communication history in ServiceTitan after every interaction.
Scheduling Support
  • Communicate booked appointments clearly to the Dispatcher with all relevant job details so the board is built accurately from the start.
  • Support the Dispatcher during high-volume periods by helping manage appointment confirmations, reschedules, and customer callbacks.
  • Look for opportunities to fill schedule gaps with waitlisted customers or upcoming maintenance visits.
Administrative & Team Support
  • Support branch administrative needs during quiet periods between calls — data entry, follow-up lists, membership outreach.
  • Participate in daily team huddles with the Dispatcher and General Manager to align on the day's schedule and priorities.
  • Take on additional responsibilities as needed to support the team and our customers.
What Makes You a Fit
Required
  • A genuine people-person who enjoys helping others and stays calm, warm, and professional even when a customer is frustrated.
  • 1–2 years of customer service experience in a phone-based or service environment.
  • Strong listening and communication skills — you ask the right questions, capture the details accurately, and leave customers feeling heard.
  • Comfortable managing multiple conversations and tasks at once without losing your composure or missing details.
  • Self-motivated, organized, and dependable — you own your follow-up list and nothing slips.
  • Reliable – when a customer needs us, they need us. We need to be there for them.
  • High school diploma or equivalent.
Preferred
  • Experience with ServiceTitan or similar field service management or CRM software — we'll train you if not.
  • Experience with sales or outreach.
Why Southport
Southport Plumbing, Heating & Cooling is building toward becoming Wisconsin's most trusted name in residential service and replacement. As a Customer Service Representative, you're the first impression we make — and the relationship that brings customers back. If you're a people-first communicator who takes pride in doing things right and building genuine connections with customers, we'd love to talk.
Southport Home Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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