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Virtual Customer Service Representative Jobs in Seattle, WA

T&A Supply Company

Customer Service Representative

Kent, WA · On-site

$18.25 - $25/hr

We're excited to welcome a new Customer Service Representative to our team! If you're looking for a ... Medical Insurance- Open Access Network plan through Cigna, includes Virtual Care and a Health ...

Mr Handyman

Customer Service Representative

Bellevue, WA · On-site

$18 - $24.50/hr

Customer Service Representative Customer Service Representative - Community-Focused Home Services Company We're a locally owned and community-minded home services company serving families and ...

U-Haul

Customer Service Representative

Bothell, WA · On-site

$21.65 - $22.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Des Moines, WA · On-site

$20.74 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Seattle, WA

Virtual Customer Service Representative information

See Seattle, WA salary details

$11

$21

$30

How much do virtual customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual customer service representative in Seattle, WA is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.80 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication tools and customer management software to assist clients efficiently from a home or remote office environment.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Seattle, WA? The most popular types of Customer Service Representative jobs in Seattle, WA are:
What are popular job titles related to Virtual Customer Service Representative jobs in Seattle, WA? For Virtual Customer Service Representative jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Seattle, WA look for? The top searched job categories for Virtual Customer Service Representative jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Virtual Customer Service Representative jobs? Cities near Seattle, WA with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,520 per year, or $21.4 per hour.

Customer Service Representative

Murray's Group - CARSTAR/Fix

Tacoma, WA • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative - This is an on site position

Murray's Collision Group  |  Tacoma, WA  |  Full-Time


What We Offer

  • Hourly pay: $22.00 to $24.00 based on experience and qualifications
  • Monday through Thursday 8:00 a.m. to 5:00 p.m., Friday 8:00 a.m. to 3:00 p.m.
  • No weekends
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays


About This Opportunity

Murray's Collision Group has been part of the Puget Sound community since 1984. We are a family-owned company with multiple shop locations across the greater Seattle area, known for quality repairs, a great team culture, and taking care of our people.


This is a centralized phone and virtual CSR role based in Tacoma, supporting customers across multiple shop locations. You will be the first voice our customers hear, guiding them through the repair process from first contact to vehicle pickup. If you are organized, a strong communicator, and thrive in a fast-paced office environment, we want to hear from you.


What You'll Do

  • Answer all incoming calls politely and professionally, representing multiple shop locations
  • Work alongside AI-supported call and communication tools to manage a high volume of customer contacts and ensure no inquiry is missed
  • Schedule estimate appointments and customer drop-off dates and create repair orders
  • Explain the repair process to customers including insurance claims, payment procedures, rental information, and repair timelines
  • Confirm vehicle drop-off details in advance and inform customers that photos and a check-in form will be completed for all unrelated damage
  • Call on DRP assignments in a timely manner
  • Attend daily release meetings (virtual as needed) and provide customers with repair status updates via text, email, or phone
  • Coordinate payment collection and confirm all monies are received prior to vehicle release
  • Prepare final billing and warranty documentation and explain warranty terms to customers
  • Capture customer reviews on Google
  • Send pre-check-in forms
  • Provide general administrative support to assigned shop locations


What We're Looking For

  • 1 to 2 years of customer service experience, preferably in a phone-based or multi-line environment
  • Excellent communication and problem-solving skills with a friendly, professional phone presence
  • Comfortable working with AI-supported call and communication tools
  • Highly organized with the ability to manage multiple tasks across several locations simultaneously
  • Proficient with Microsoft Office and point-of-sale or management systems
  • Strong attention to detail and ability to follow through on commitments
  • Able to work well with others and receive direction in a team environment


Murray's Collision Group is an equal opportunity employer. In compliance with Washington State law (RCW 49.58), the pay range for this position is $22.00 to $24.00 per hour. Actual compensation is based on experience and qualifications.


Keywords: customer service representative, CSR, auto body receptionist, collision repair, phone support, multi-line phones, DRP, CCC ONE, repair order, Tacoma, South Sound, virtual CSR, centralized customer service, auto body office