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Virtual Customer Service Representative Jobs in Chicago Ridge, IL

Insureon

Customer Service Representative

Chicago, IL · On-site

$50K/yr

Digital Customer Service Representative Insureon operates the largest online insurance marketplace ... This is a virtual first company and no travel is required to complete the responsibilities of this ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Chicago Ridge, IL

Virtual Customer Service Representative information

See Chicago Ridge, IL salary details

$10

$19

$27

How much do virtual customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual customer service representative in Chicago Ridge, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Chicago Ridge, IL? The most popular types of Customer Service Representative jobs in Chicago Ridge, IL are:
What cities near Chicago Ridge, IL are hiring for Virtual Customer Service Representative jobs? Cities near Chicago Ridge, IL with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you

Customer Service Representative

Union Insurance Group

Chicago, IL • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

About us:
For close to three decades, Union Insurance Group has designed its policies to specifically meet the unique needs of labor organizations. We insure more than 6,800 labor organizations across the country ranging from small Locals to Internationals.
Union Insurance Group is an equal opportunity employer. Beyond insuring working families, we are committed to giving back and supporting charitable organizations. For example, during our 25-year anniversary, staff participated in 25 different volunteer opportunities.
Job Summary:
Reporting to an Account Executive, the Customer Service Representative is a key member of our team structure, ensuring client data is accurate and reliable. Working alongside an Account Manager and Account Executive, the Customer Service Representative plays an important role by delivering exceptional customer service to protect working families and helping UIG grow and develop. The Customer Service Representative's day-to-day activities include internal interactions with UIG colleagues, external interactions with clients and underwriters, work within the management operating system, and ongoing education. Education is centered around increasing insurance knowledge and business acumen. Opportunity exists for a Customer Service Representative to move into an Account Manager position in the future.
Responsibilities:

  • Develop and maintain customer confidence and satisfaction through email and phone interactions, as well as preparing documents for customer and underwriter review.
  • Verify client risks and exposures are correctly matched to policy and initiating any required changes.
  • Keep the team on track by assisting with applications and setting up renewal and pre-renewal files.
  • Solve problems by working with clients and companies to resolve issues, acting as a liaison when necessary and referring unresolved customer grievances or complex customer interactions to senior team members.
  • Be a steward of customer data through input and maintenance of client information such as recording customer interactions and transactions and detailing inquiries, complaints and comments.
  • Participate in UIG growth and development by attending agency meetings and following agency guidelines with a continual focus on quality and accuracy.
  • Perform other duties as assigned.
Education and Experience:
  • High School degree or GED required.
  • Experience in an administrative or customer service role, preferably in a labor or insurance related organization.
  • Experience using technology and willingness to learn.
Required Certifications/Licenses:
Illinois Property and Casualty License within three months of employment. UIG will pay for license course and test.
Other Required Skills and Abilities:
  • Detail orientated.
  • Customer service orientated.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills.
  • Ability to interact professionally with a wide range of constituencies, including clients, insurance companies and labor leaders.
  • Ability to maintain composure and a friendly professional demeanor in a fast-paced environment setting serving a wide-range of customers and companies.
  • Ability to work under pressure, handle multiple tasks simultaneously and meet deadlines.
  • Ability to exercise discretion due to confidential nature of the work.
  • Ability to use technology for communication, presentation and development. Competent with MS Office products.
Benefits:
  • Health Insurance
  • Dental
  • Vision
  • Long Term Disability
  • Group Life
  • 401K Retirement Plan
  • Insurance education and designation expense reimbursement
  • Incentives for obtaining insurance designation
  • Support for professional development

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