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Afternoon Customer Service Representative Jobs in Chicago Ridge, IL

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

U-Haul

Customer Service Representative

Romeoville, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Steger, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

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All JobsAfternoon Customer Service Representative JobsAfternoon Customer Service Representative Jobs in Chicago Ridge, IL

Afternoon Customer Service Representative information

See Chicago Ridge, IL salary details

$10

$19

$27

How much do afternoon customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for afternoon customer service representative in Chicago Ridge, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What does an afternoon customer service representative do?

An Afternoon Customer Service Representative assists customers with their inquiries, complaints, or service requests during afternoon shifts, typically from midday to early evening. They handle phone calls, emails, or in-person interactions, provide information about products or services, and resolve issues to ensure customer satisfaction. These representatives may also process orders, update customer records, and escalate complex problems to supervisors when necessary. Their role is crucial for businesses that offer extended or after-hours support to meet customer needs.

What are the key skills and qualifications needed to thrive as an afternoon customer service representative?

To thrive as an Afternoon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and handling challenging interactions. These competencies ensure efficient issue resolution, customer satisfaction, and effective service during high-traffic afternoon hours.

What are the typical challenges faced by afternoon customer service representatives, and how can they be managed effectively?

Afternoon Customer Service Representatives often handle a higher volume of inquiries as customer traffic can peak during these hours. This may lead to managing multiple requests simultaneously and addressing issues that have escalated throughout the day. Staying organized, remaining calm under pressure, and utilizing available support tools can help manage these challenges effectively. Additionally, strong communication with team members during shift transitions ensures a smooth handover and continuity in customer support.

What are the most commonly searched types of Customer Service Representative jobs in Chicago Ridge, IL?

The most popular types of Customer Service Representative jobs in Chicago Ridge, IL are:

What cities near Chicago Ridge, IL are hiring for Afternoon Customer Service Representative jobs?

Cities near Chicago Ridge, IL with the most Afternoon Customer Service Representative job openings:

Afternoon Customer Service Representative jobs near you

Customer Service Representative (CSR)

Carousel Checks Inc.

Palos Hills, IL

$17 - $21/hr

Full-time

Posted 19 days ago

Job description

Customer Service Representative (CSR)

The Customer Service Representative is primarily responsible for managing all customer interactions and follow-up activities, ensuring a positive customer experience before, during, and after each purchase. This role requires strong communication skills, professionalism, and the ability to multitask in a fast-paced environment while maintaining a customer-focused approach. The ideal candidate will excel at resolving customer concerns, processing orders, and building customer loyalty through exceptional service.

Primary Job Responsibilities

Core duties and responsibilities include the following:

  • Handles inbound and outbound customer calls in a professional and timely manner.
  • Engages with customers through live chat and email communication channels.
  • Processes customer orders and re-orders accurately and efficiently.
  • Promotes and solicits sales of new or additional products when appropriate. [
  • Answers customer questions regarding products, services, and ordering processes.
  • Makes corrections to existing orders and updates customer information as needed.
  • Resolves concerns related to current orders, shipping issues, and product delivery.
  • Reviews order information, shipping details, and customer data across multiple systems and web-based platforms.
  • Assists customers before, during, and after their purchases to ensure complete satisfaction.
  • Performs other related duties as assigned.
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Professional and customer-focused demeanor.
  • Strong active listening and interpersonal skills.
  • Analytical mindset with strong problem-solving abilities.
  • High attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office applications, Gmail, and web-based systems.
  • Strong time management and organizational skills.
  • Sound judgment and decision-making abilities.
  • Dependable and reliable work ethic.
Qualifications
  • Associate's degree or higher preferred.
  • Strong customer service background required.
  • Prior leadership or management experience preferred.
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to communicate effectively via phone, chat, and email throughout the workday.

Pay Range: $17-$21/hour

This is a full-time, non-exempt position.

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