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Virtual Customer Service Manager Jobs in Riverside, CA

Western Digital

Supervisor, Customer Support

Irvine, CA · On-site

$61K - $81K/yr

You will own service level management, escalations and quality programs for internal teams and ... Help define and operationalize the AI roadmap for customer support, including virtual agents, agent ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Riverside, CA

Virtual Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do virtual customer service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for virtual customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Riverside, CA? The most popular types of Virtual Customer Service jobs in Riverside, CA are:
What are popular job titles related to Virtual Customer Service Manager jobs in Riverside, CA? For Virtual Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Riverside, CA look for? The top searched job categories for Virtual Customer Service Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Customer Service Manager jobs? Cities near Riverside, CA with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Automotive Service Manager

Automotive Service Manager

Big Brand Tire & Service

Lake Elsinore, CA

$58K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Big Brand Tire & Service rating

4.9

Company rating: 4.9 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

306th of 329 rated vehicle maintenance

Job description

Automotive Service Manager

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Apply today! Every application is reviewed by a real member of our recruiting team. If you're a match, one of our recruiters will personally call you this week.

Compensation & Benefits
  • Competitive hourly rate + commission and overtime opportunities
  • Paid vacation and holidays
  • Medical, dental, vision, life, and supplemental insurances
  • 401(k) with company match
  • Employee discounts, referral bonuses and ASE reimbursement
  • Genuine career growth - with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions.
Service Manager:
  • Lead the service team - train, coach, and motivate techs & advisors to perform at their best
  • Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence
  • Drive store performance by hitting and exceeding sales & service targets
  • Partner with Store Manager on daily operations, scheduling, and compliance
  • Keep the shop efficient, safe, and aligned with company standards
  • Ensure every customer gets world-class service that builds loyalty and trust
What Makes You a Great Fit
  • At least 1-3 years of experience in automotive service management or retail repair leadership
  • Strong background in service sales (tires, brakes, maintenance, or mechanical)
  • Proven ability to lead a team in a high-volume, fast-paced environment
  • Excellent communication and problem-solving skills
  • Valid driver's license + ability to lift 70 lbs (jumping in when needed is part of the job)
  • A self-starter who thrives on results, accountability, and growth
  • Open availability, including weekends, to lead and support the team during peak business times
About Big Brand Tire & Service

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we're serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Apply today! If you've got what we are looking for, one of our recruiters will reach out to you by phone THIS WEEK

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

Employment Type: Full-Time

What Big Brand Tire & Service employees say

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