ZipRecruiter

Log In

1

Virtual Customer Service Manager Jobs in Riverside, CA

Sunbelt Rentals

Service Manager

Fontana, CA

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals

Service Manager

Colton, CA

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Midas

Automotive Service Manager

Tustin, CA · On-site

$60K - $100K/yr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

Xylem

Customer Support Specialist

Mira Loma, CA · On-site

$26 - $28/hr

Maintain complete and organized virtual customer files . 💸 Billing & Issue Resolution ... High School diploma or equivalent * 1+ years of order management, customer service, or account ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

Xylem

Customer Support Specialist

Mira Loma, CA · Hybrid

$26 - $28/hr

Maintain complete and organized virtual customer files . 💸 Billing & Issue Resolution ... High School diploma or equivalent * 1+ years of order management, customer service, or account ...

Western Digital

Supervisor, Customer Support

Irvine, CA · On-site

$61K - $81K/yr

You will own service level management, escalations and quality programs for internal teams and ... Help define and operationalize the AI roadmap for customer support, including virtual agents, agent ...

Midas

Customer Service Representative

Tustin, CA · On-site

$18/hr

We are looking for automotive service managers to manage and direct all service department ... Responsibilities As a Midas CSR, you will: * Deliver exceptional customer service while listening ...

next page

Showing results 1-20

All JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Riverside, CA

Virtual Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do virtual customer service manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for virtual customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Riverside, CA? The most popular types of Virtual Customer Service jobs in Riverside, CA are:
What are popular job titles related to Virtual Customer Service Manager jobs in Riverside, CA? For Virtual Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Riverside, CA look for? The top searched job categories for Virtual Customer Service Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Customer Service Manager jobs? Cities near Riverside, CA with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Service Manager

Service Manager

Sunbelt Rentals

Fontana, CA

$71K - $84K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Sunbelt Rentals rating

7.5

Company rating: 7.5 out of 10

Based on 308 frontline employees who took The Breakroom Quiz

87th of 146 rated vehicle equipment hire

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Service Manager
Are you seeking an entrepreneurial, empowering workplace that allows you to:
Develop a career track
Leverage your current skills while developing new skills
Work with an incredible team of people
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you willmanage the servicing of company and customer equipment in a timely and effective manner.
DUTIES & RESPONSIBILITIES
Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
Orders parts in order to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
Evaluates all equipment after repairs, maintenance or safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation.
Promote safety awareness
Perform quality control checks
Update, maintain and keep organized equipment service records
Create, update, close and bill work orders
File warranty claims in a timely fashion
Commission New Equipment
Order parts, return parts, and perform parts inventory
Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
Perform other duties assigned as assigned by the manager.
QUALIFICATIONS
Valid driver's license
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $71,269.00 - 84,632.65

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

  • Health, Dental and Vision plans

  • 401(k) Match

  • Volunteer time off

  • Short-term and long-term disability

  • Accident, Life and Travel insurance, as well as flexible spending

  • Tuition Reimbursement Options

  • Employee Assistance Program (EAP)

  • Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

  • 12-25 vacation days depending on years of service

  • 5 sick days

  • 6 holidays

  • 2 half day holidays

  • 2 floating holidays

  • 1 inclusion day

  • 1 volunteer day


Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.

What Sunbelt Rentals employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Sunbelt Rentals logo

About Sunbelt Rentals

Sourced by ZipRecruiter

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

Industry

Consumer goods and commercial equipment rental services

Company size

10,000+ Employees

Headquarters location

Fort Mill, SC, US

Year founded

1983

View All Sunbelt Rentals Jobs

Apply