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Virtual Customer Service Associate Jobs in Riverside, CA

Talnt LLC

Customer Service Associate

Lake Forest, CA

$15.25 - $21/hr

About the job Customer Service Associate Customer Service Associate Lake Forest, CA Full-Time | Non-Exempt | Monday-Friday, 8:00 AM - 5:00 PM About the Role The Customer Service Associate plays a ...

Bold

Customer Service Associate

Santa Ana, CA · On-site

$15 - $20.75/hr

As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our ...

Bold

Customer Service Associate

Santa Ana, CA

$15 - $20.75/hr

As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our ...

Talnt

Customer Service Associate

Lake Forest, CA

$18 - $20/hr

Customer Service Associate Lake Forest, CA Full-Time | Non-Exempt | Monday-Friday, 8:00 AM - 5:00 PM About the Role The Customer Service Associate plays a vital role in delivering exceptional service ...

Talnt LLC

Customer Service Associate

Foothill Ranch, CA

$15 - $20.75/hr

Customer Service Associate Lake Forest, CA Full-Time | Non-Exempt | Monday-Friday, 8:00 AM - 5:00 PM About the Role The Customer Service Associate plays a vital role in delivering exceptional service ...

CrystalPlus.com

Customer Service Associate

Montclair, CA

$14.50 - $20/hr

Join our dynamic team at CRYSTAL PLUS INC as a Customer Service Associate, where your passion for helping others will shine! In this role, you will be the first point of contact for our valued ...

CRYSTAL PLUS INC

Customer Service Associate

Montclair, CA · On-site

$19 - $21/hr

Join our dynamic team at CRYSTAL PLUS INC as a Customer Service Associate, where your passion for helping others will shine! In this role, you will be the first point of contact for our valued ...

Amtec Contract

Be Seen First

Customer Service Associate

San Dimas, CA · On-site

$23/hr

CUSTOMER SERVICE ASSOCIATE Schedule: M-F 8:30 am - 5 pm Location: San Dimas, CA - Onsite Duties and Responsibilities: * Responds professionally and effectively to all types of customer inquiries and ...

Dollartree

Customer Service Associate

San Bernardino, CA

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Hemet, CA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Hemet, CA

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

San Bernardino, CA · On-site

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Redlands, CA

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

customer service associate

Riverside, CA

$15.25 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Service Associate JobsVirtual Customer Service Associate JobsVirtual Customer Service Associate Jobs in Riverside, CA

Virtual Customer Service Associate information

See Riverside, CA salary details

$9

$17

$28

How much do virtual customer service associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for virtual customer service associate in Riverside, CA is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Virtual Customer Service Associate vs Virtual Customer Support Specialist?

AspectVirtual Customer Service AssociateVirtual Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentRemote, customer-facing rolesRemote, technical or product-focused support
Employer & Industry UsageRetail, telecom, e-commerceTech companies, software providers, online services
Common Search & ComparisonCustomer service, support roles, remote customer serviceTechnical support, product support, troubleshooting

The Virtual Customer Service Associate primarily handles general customer inquiries, order processing, and service issues. In contrast, the Virtual Customer Support Specialist often provides technical assistance, troubleshooting, and product-specific support. Both roles are remote, require strong communication skills, and are common in customer-focused industries, but they differ in technical complexity and focus area.

What are the most commonly searched types of Virtual Customer Service jobs in Riverside, CA? The most popular types of Virtual Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Customer Service Associate jobs? Cities near Riverside, CA with the most Virtual Customer Service Associate job openings:
Virtual Customer Service Associate jobs near you

Customer Service Associate

Talnt LLC

Lake Forest, CA

$15.25 - $21/hr

Other

Posted 8 days ago

Job description

About the job Customer Service Associate
Customer Service Associate
Lake Forest, CA
Full-Time | Non-Exempt | Monday-Friday, 8:00 AM - 5:00 PM
About the Role
The Customer Service Associate plays a vital role in delivering exceptional service and building lasting customer relationships. This position supports customers through phone and email inquiries, order management, repair coordination, and claims processing. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where multitasking and communication are essential.
This role works cross-functionally with operations, repair technicians, and internal teams to ensure a seamless customer experience from initial inquiry through resolution.
Responsibilities
Customer Support & Communication

  • Handle incoming customer inquiries via phone and email.
  • Provide product recommendations and assist customers with order-related questions.
  • Maintain professional, responsive communication with customers and internal teams.
  • Assist walk-in customers with repair intake and service requests as needed.
  • Stay informed on product updates and online sales activity.
Repair Coordination
  • Monitor Shopify and NetSuite systems for repair and replacement payments.
  • Route approved repairs to technicians and maintain accurate internal logs.
  • Receive and log inbound repair shipments and notify customers upon receipt.
  • Communicate repair diagnoses, costs, and approvals clearly and efficiently.
Order & Claims Management
  • Create returns and process replacement orders.
  • Process incoming returned packages and update systems accordingly.
  • Prepare and ship replacement orders aligned with carrier schedules.
  • Initiate and manage UPS claims for lost or damaged shipments.
  • Resolve return-to-sender notifications and related shipping issues.
Operational Support
  • Collaborate with operations and ancillary departments to resolve issues promptly.
  • Maintain accurate documentation of customer interactions and case status.
  • Support continuous improvement efforts by sharing customer feedback.
  • Perform additional duties as needed to support business objectives.
Qualifications
  • Minimum 2 years of experience in retail sales or customer service.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational and time management skills.
  • Self-motivated with a strong sense of accountability and initiative.
  • Ability to work independently and as part of a collaborative team.
  • Basic knowledge or interest in the tattoo or arts industry is a plus.
  • Proficiency in computer systems and ability to learn ERP or e-commerce platforms.
  • Ability to lift up to 50 lbs and perform physical tasks such as standing or bending.
  • Reliable attendance and punctuality required.
Work Environment
  • On-site role in Lake Forest, CA.
  • Collaborative team-based environment.
  • Fast-paced customer-focused setting.

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