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Virtual Customer Service Manager Jobs in Santa Rosa, CA

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service ...

Michaels Stores

PT Customer Service Manager

Santa Rosa, CA · On-site

$19 - $23.70/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...

Midas Napa

Automotive Service Manager

Napa, CA

$20 - $26/hr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

PetersonCat

Service Manager

Santa Rosa, CA · On-site

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples ... SUMMARY The Service Manager, Trucks is responsible for all service department activities, including ...

Midas

Automotive Service Manager

Napa, CA · On-site

$20 - $26/hr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Burlington

Operations Service Manager

Santa Rosa, CA · On-site

$24.35 - $32.45/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Santa Rosa, CA

Virtual Customer Service Manager information

See Santa Rosa, CA salary details

$26.8K

$63.4K

$110.4K

How much do virtual customer service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for virtual customer service manager in Santa Rosa, CA is $63,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,500.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Santa Rosa, CA? For Virtual Customer Service Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Santa Rosa, CA look for? The top searched job categories for Virtual Customer Service Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Virtual Customer Service Manager jobs? Cities near Santa Rosa, CA with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

Westamerica Bank

Rohnert Park, CA • On-site

$70K - $71K/yr

Full-time

Posted 10 days ago

Westamerica Bank rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Job Type
Full-time
Description
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
ESSENTIAL FUNCTIONS:
Customer Service & Sales Support
  • Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
  • Meet SERVICE standards for external customers.
  • Conduct/facilitate daily 8a.m. sales meetings.
  • Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.
  • Support Sales efforts through coaching and mentoring.
  • Focus on stabilization of transaction accounts.
  • Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.
  • Ensure that average monthly teller incentive goal of $110/FTE is met.
  • Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.
  • Maintain or grow branch deposits.
  • Meet or exceed NII goal as outlined in your annual budget.
  • Meet minimum Elan goals.
  • Meet established QIS standards of 95% or above.

Ownership & Accountability
  • Maintain control and tracking of operational losses and teller cash differences.
  • Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.
  • Manage overall operations of the branch through effective delegation & follow-up.
  • Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities.
  • Ensure training & cross-training of staff. Identify any training, coaching or scripting needs.
  • Ensure all necessary reports are completed and forwarded on a timely basis.
  • Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the "no surprises" standard.
  • Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.
  • Implement changes to policies and procedures timely and effectively.
  • Personal losses within loss limit.
  • Meet attendance guidelines.

Administrative Control, Security & Audit
  • Ensure satisfactory ratings by Internal Audit.
  • Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).
  • Follow security protocols in opening, closing and internal operations procedures.
  • Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.
  • Ensure branch remains within established loss limits.

Compliance Responsibilities
  • Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
  • Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations.
  • Answer regulatory questions correctly during Audit/Branch Review.
  • Ensure CRA service hours branch goals are met.

Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
  • Approves non-standard transactions based on knowledge of client's account history.
  • Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.
  • Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies.

SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: Depends on size of branch
Supervised by Subordinates: Depends on size of branch
Contacts:
Internal: Deals with branch personnel and other internal bank personnel.
External: Customers and representatives of various community organizations.
FINANCIAL IMPACT:
Ensures operational losses are kept to a minimum.
PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
After one year in current position, the following criteria must be met:
  • Must have all audits and branch reviews rated satisfactorily.
  • Must obtain an "at expectation" or better in all categories on the annual performance appraisal.
  • Consistent pattern of growth in all areas of sales support.

Requirements
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
  • Successfully prioritize demands and meet quality and quantity service standards.
  • Apply basic math skills to balance cash and reconcile ledger accounts.
  • Evaluate job performance and identify training needs of subordinate staff.
  • Identify and capture business opportunities.

EOE
Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy
Salary Description
$70,304.00 - $71,286.26

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