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Virtual Customer Service Manager Jobs in Riverside, CA

Masimo

Customer Service Program Manager

Irvine, CA · On-site

Masimo is a company focused on improving operational efficiency and driving strategic initiatives, and they are seeking a Customer Service Program Manager. This role involves leading ERP ...

Masimo

Customer Service Program Manager

Irvine, CA

$110K - $140K/yr

The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual ...

Masimo

Customer Service Program Manager

Irvine, CA · On-site

$110K - $140K/yr

The Customer Service Program Manager plays a pivotal role in driving strategic initiatives, improving operational efficiency, and ensuring seamless coordination across departments. This individual ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

... Managed Services customer support team, ensuring rapid incident resolution, effective problem ... virtual check-ins, and promote knowledge sharing across locations and time zones. * Oversee the end ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

... Managed Services customer support team, ensuring rapid incident resolution, effective problem ... virtual check-ins, and promote knowledge sharing across locations and time zones. * Oversee the end ...

Wastequip

Service Manager

Jurupa Valley, CA · On-site

$120K - $135K/yr

This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance. The Service Manager will lead both ...

Sunbelt Rentals

Service Manager

Colton, CA · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Wastequip

Service Manager

Jurupa Valley, CA

$120K - $135K/yr

This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance. The Service Manager will lead both ...

Cintas

Service Manager

Ontario, CA · On-site

$78K - $103K/yr

Requisition Number: 220440 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Ontario, CA · On-site

$78K - $103K/yr

Requisition Number: 220440 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

RDO Equipment

Service Manager

Riverside, CA · On-site

In this position you'll manage workorders, oversee scheduling, build customer relationships and ... Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner ...

Sunbelt Rentals

Service Manager

Colton, CA

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals, Inc.

Service Manager

Colton, CA · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Midas

Automotive Service Manager

Tustin, CA · On-site

$60K - $100K/yr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

Sunbelt Rentals

Service Manager

Colton, CA

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Wastequip

Service Manager

Jurupa Valley, CA · On-site

$120K - $135K/yr

This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance. The Service Manager will lead both ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Riverside, CA

Virtual Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do virtual customer service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for virtual customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Riverside, CA? The most popular types of Virtual Customer Service jobs in Riverside, CA are:
What are popular job titles related to Virtual Customer Service Manager jobs in Riverside, CA? For Virtual Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Riverside, CA look for? The top searched job categories for Virtual Customer Service Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Customer Service Manager jobs? Cities near Riverside, CA with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you

Service Manager

Moss Bros. GMC of Moreno Valley

Moreno Valley, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

 
POSITION OPEN NOW
With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!
 
Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Plan
  • Free Strayer University College Courses to Earn a 4-Year Degree
  • Paid Vacation
  • Paid Training
  • Paid Sick Leave
  • Employee Vehicle Purchase Program
Responsibilities
  • Assist customers in servicing, repairing and explaining each service needed
  • Understand customer; match requirements and concerns to various service options
  • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
  • Stay up to date on new products, features, accessories and attending product training as required
  • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
  • A minimum of 3 years of experience as a service manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record & valid driver's license
  • Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.