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Virtual Customer Service Manager Jobs in Riverside, CA

Atlas Copco

Service Manager

Fontana, CA · On-site

$103K - $155K/yr

Our Service Manager is to a key player in developing the service business in our region. This ... Strengthen customer relations by making routine visits to resolve issues, advice on service ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

... Managed Services customer support team, ensuring rapid incident resolution, effective problem ... virtual check-ins, and promote knowledge sharing across locations and time zones. * Oversee the end ...

Sunbelt Rentals

Service Manager

Colton, CA · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Layn Natural Ingredients

Be Seen First

Customer Service Specialist

Irvine, CA · On-site

$25/hr

The Customer Service Specialist will report to the Customer Service Manager and has responsibility in the areas of shipping samples, purchase orders , accounts receivable, inventory management and ...

Sunbelt Rentals

Service Manager

Colton, CA · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Wastequip

Service Manager

Jurupa Valley, CA

$120K - $135K/yr

This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance. The Service Manager will lead both ...

Wastequip

Service Manager

Jurupa Valley, CA · On-site

$120K - $135K/yr

This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance. The Service Manager will lead both ...

Sunbelt Rentals

Service Manager

Fontana, CA · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Wastequip

Service Manager

Jurupa Valley, CA · On-site

$120K - $135K/yr

This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance. The Service Manager will lead both ...

Medic Air, llc

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Office Manager / Customer Service Supervisor

Santa Ana, CA · On-site

$28 - $32/hr

We are seeking a detail-oriented Office Manager / Customer Service Supervisor to join our team. This is a hands-on working manager position responsible for supervising our customer service team while ...

Sunbelt Rentals

Service Manager

Fontana, CA · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals, Inc.

Service Manager

Fontana, CA · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Sunbelt Rentals, Inc.

Service Manager

Colton, CA · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

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Showing results 1-20

All JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Riverside, CA

Virtual Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do virtual customer service manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for virtual customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Riverside, CA? The most popular types of Virtual Customer Service jobs in Riverside, CA are:
What are popular job titles related to Virtual Customer Service Manager jobs in Riverside, CA? For Virtual Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Riverside, CA look for? The top searched job categories for Virtual Customer Service Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Customer Service Manager jobs? Cities near Riverside, CA with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Customer Service Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member

State Farm

Tustin, CA • On-site

$3.0K - $4.5K/mo

Full-time

PTO

Posted 20 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,512 frontline employees who took The Breakroom Quiz

208th of 277 rated insurance

Job description

Replies within 24 hours
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off

ROLE DESCRIPTION:
As an Account Manager Team member with Nate Nguon Ins and Fin Svc Inc - State Farm Agency (Tustin, CA), you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Job: On-site office Location (Tustin, CA)
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

QUALIFICATIONS:
  • experience in customer service
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
  • License Required: Personal line or P&C or willing to get License.

Compensation: $3,000.00 - $4,500.00 per month
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Stanton, CA and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

What State Farm employees say

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Benefits

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