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Virtual Customer Service Manager Jobs in Racine, WI

Poclain

Customer Service Manager

Sturtevant, WI · On-site

Customer Service Manager The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Kenosha, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Waukegan, IL

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Uline

Customer Service Department Manager

Kenosha, WI

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Gurnee, IL · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

ULINE

Customer Service Department Manager

Racine, WI · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer ...

Harris Golf Cars

Service Manager

Sturtevant, WI · On-site

$65K - $75K/yr

Organize and coordinate daily/weekly service route schedule to meet customer needs in balance with service efficiency * Perform administrative tasks, including managing and updating invoices ...

WISCONSIN KENWORTH LLC

Service Manager

Oak Creek, WI · On-site

Maintains good customer relations by addressing all customer concerns and mediating a solution ... The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of ...

Orkin LLC

Service Manager

New Berlin, WI · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Orkin

Service Manager

New Berlin, WI

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

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All JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Racine, WI

Virtual Customer Service Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do virtual customer service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for virtual customer service manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Racine, WI? For Virtual Customer Service Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Racine, WI look for? The top searched job categories for Virtual Customer Service Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Virtual Customer Service Manager jobs? Cities near Racine, WI with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you

Customer Service Manager

Poclain

Sturtevant, WI • On-site

Full-time

Posted 2 days ago

Job description

Customer Service Manager
The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery. You'll lead a team that manages forecasting, order execution, and customer communication - while driving continuous improvement across the organization.
If you enjoy leading people, solving operational challenges, and being the voice of the customer in a fast-paced manufacturing environment, this role gives you real influence and visibility.
What You'll Do
  • Lead and develop the Customer Logistics Agent team through coaching and performance management
  • Oversee forecasting and order management processes using ERP systems
  • Partner with Production, Planning, Quality, Shipping, and Sales to meet delivery commitments
  • Serve as the internal Voice of the Customer
  • Drive Lean and continuous improvement initiatives
  • Monitor service levels, workload balance, and performance metrics
  • Ensure compliance with trade and export regulations
  • Support process improvements across the supply chain
What We're Looking For
  • Bachelor's degree in Business, Supply Chain, Operations, or related field
  • 5+ years of experience in customer logistics, supply chain, or operations
  • Strong understanding of MRP and ERP systems
  • Experience leading and developing teams
  • Excellent organizational and communication skills
  • Continuous improvement mindset

About Poclain
Poclain Hydraulics is a global leader in hydrostatic transmissions and powertrain systems, driven by innovation, sustainability, and strong customer partnerships.
Join a team where collaboration, continuous improvement, and technical excellence are shaping the future of motion control.
Equal Opportunity Employer
Poclain Hydraulics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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