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Virtual Customer Service Manager Jobs in Racine, WI

WEC Energy Group

Service Manager

Milwaukee, WI · On-site

$156K/yr

The Service Manager position is part of the (Service Manager and Sr Service Manager) job family and ... Customers are the heart of our business, and we work every day to help grow and support communities ...

We Energies (WE)

Service Manager

Milwaukee, WI

$156K/yr

The Service Manager position is part of the (Service Manager and Sr Service Manager) job family and ... Customers are the heart of our business, and we work every day to help grow and support communities ...

WEC Energy Group

Service Manager

Milwaukee, WI

$156K/yr

The Service Manager position is part of the (Service Manager and Sr Service Manager) job family and ... Customers are the heart of our business, and we work every day to help grow and support communities ...

QPS

Customer Service

Racine, WI · On-site

$18 - $23/hr

Process and manage customer invoices, including manual billing tasks * Ensure accuracy and ... Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and ...

Convergint

Service Manager

Menomonee Falls, WI · On-site

Who You Are You have a passion for providing world-class service to customers, colleagues and ... Overall management and leadership of the CTC's service business and operations activities.

altg

Service Manager

Waukegan, IL

$80K - $110K/yr

In conformance with sales and customer orders and requirements, advises and makes recommendations to the Product Support Manager with respect to the best interest of the service department. Must ...

altg

Service Manager

Waukegan, IL

$80K - $110K/yr

In conformance with sales and customer orders and requirements, advises and makes recommendations to the Product Support Manager with respect to the best interest of the service department. Must ...

Bridgestone Americas, Inc

Service Manager

Racine, WI

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

altg

Service Manager

Waukegan, IL · On-site

$80K - $110K/yr

In conformance with sales and customer orders and requirements, advises and makes recommendations to the Product Support Manager with respect to the best interest of the service department. Must ...

Sunbelt Rentals

Service Manager

Park City, IL · On-site

$71K - $84K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Bridgestone Americas, Inc.

Service Manager

Racine, WI · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

altg

Service Manager

Waukegan, IL

$80K - $110K/yr

In conformance with sales and customer orders and requirements, advises and makes recommendations to the Product Support Manager with respect to the best interest of the service department. Must ...

ALTA Equipment Group

Service Manager

Waukegan, IL · On-site

$80K - $110K/yr

In conformance with sales and customer orders and requirements, advises and makes recommendations to the Product Support Manager with respect to the best interest of the service department. Must ...

Bridgestone

Service Manager

Racine, WI · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

BelAir Cantina

SERVICE MANAGER

Wauwatosa, WI · On-site

$43K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

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All JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Racine, WI

Virtual Customer Service Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do virtual customer service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for virtual customer service manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Racine, WI? For Virtual Customer Service Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Racine, WI look for? The top searched job categories for Virtual Customer Service Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Virtual Customer Service Manager jobs? Cities near Racine, WI with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Customer Service Manager (Route & Account Management) - New Berlin, WI

Customer Service Manager (Route & Account Management) - New Berlin, WI

Canteen

New Berlin, WI • On-site

$59K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Canteen rating

6.8

Company rating: 6.8 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

22nd of 66 rated caterers

Job description

Salary:  $59,000 - $70,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity 

Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.


Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.


Come grow with us. We are Canteen.

Job Summary

The Customer Service Manager is responsible for delivering an exceptional customer experience while overseeing day‑to‑day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.  The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.

The ideal candidate is customer‑focused, well‑organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.

Key Responsibilities: 

  • Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
  • Coordinate efforts to improve the customer retention and client experience at the point of sale.
  • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
  • Drive compliance to merchandising standards.
  • Assess performance by location through audit reports (Quarterly District Evaluations).
  • Customer facing + route supervision

Preferred Qualifications:  

  • A Bachelor’s degree is preferred.
  • Excellent communication skills required.
  • Must be able to travel to client sites locally.
  • Must be passionate about providing world class service to our clients and customers.
  • Coffee / refreshment industry experience preferred.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1535480 

Canteen  

Leticia Pinon 

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