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Virtual Customer Service Manager Jobs in Racine, WI

Margaux

Service Manager

Brookfield, WI · On-site

$44K - $50K/yr

We are seeking an experienced and dedicated Service Manager to lead our front-of-house team at a ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

BelAir Cantina

SERVICE MANAGER

Milwaukee, WI · On-site

$43K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

Margaux

Service Manager

Brookfield, WI

$44K - $50K/yr

We are seeking an experienced and dedicated Service Manager to lead our front-of-house team at a ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

BelAir Cantina

Service Manager

Oak Creek, WI

$44K - $50K/yr

... service meet appropriate standards. * Demonstrates time management and organizational skills ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

BelAir Cantina

Service Manager

Oak Creek, WI · On-site

$44K - $50K/yr

... service meet appropriate standards. * Demonstrates time management and organizational skills ... Must possess good communication skills for dealing with diverse staff and customers. Physical ...

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All JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Racine, WI

Virtual Customer Service Manager information

See Racine, WI salary details

$23K

$54.4K

$94.7K

How much do virtual customer service manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for virtual customer service manager in Racine, WI is $54,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Racine, WI? For Virtual Customer Service Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Racine, WI look for? The top searched job categories for Virtual Customer Service Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Virtual Customer Service Manager jobs? Cities near Racine, WI with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Service Manager

Service Manager

Margaux

Brookfield, WI • On-site

$44K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

We are seeking an experienced and dedicated Service Manager to lead our front-of-house team at a prestigious fine dining French restaurant. The ideal candidate will have a strong background in restaurant operations, exceptional leadership and communication skills, and a passion for delivering outstanding guest experiences in an upscale dining environment.

Benefits:

  • Team Member Meal Benefit Program - STEEP Discounts on Food & Beverage at ALL of our restaurant group's locations
  • 401K WITH Company Match
  • EVERYONE is eligible for Medical, Dental, & Vision Insurance within first 30 days of Employment.
  • TONS of Supplemental Benefit Offerings
  • FREE $25,000 Life Insurance Policy
  • FREE Lifetime enrollment in our Industry-leading Employee Assistance Program
  • FREE Lifetime enrollment in our \Perkspot\ (Think of it like Groupon, but better)
  • 3 Weeks Paid-Time Off
  • An INCREDIBLE work culture that focuses on Team Member enrichment
  • A schedule that works for you, we are SUPER flexible and understand people have lives outside of work. 
  • 5-Day Work Week (Guaranteed 2 days off a week). 
  • We pay for ServSafe Manager Food Safety Certification (5 year Certificate)
  • Bartender License Reimbursement
  • American Red Cross CPR/First
  • Aid/AED and Narcan Certification

Other Information:

Accessibility:

  • Must be present and available in your store through the entire duration of your scheduled shift, working remotely is not permitted.
  • Must have a regularly used / working phone number on file for store management to contact in the event of an emergency.
  • Maintains an open-door policy with entire staff.

Position Type and Hours:

  • Able to work a minimum of 45 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively.
  • Travel to other stores within the company will be necessary at times. 
  • Conduct a weekly in-store Manager Meeting to review restaurant performance.

Personal Requirements:

  • Strong self-discipline, initiative, leadership ability.
  • Outgoing pleasant, polite manner as well a neat and clean appearance a must.
  • Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
  • Demonstrates time management and organizational skills.
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
  • Must possess good communication skills for dealing with diverse staff and customers.

Physical Demands:

  • While performing the duties of this job, the employee is required to stand and walk for up to 10 hours at a time, with brief time to sit intermittently. 
  • Must occasionally lift or move restaurant products and supplies, up to 50 pounds. 
  • Must have the stamina to work up to 60 hours per week when necessary. 

Education & Experience:

  • High school diploma or equivalent ,College Degree preferable 
  • One year in a leadership role
  • Two years of experience in a restaurant role preferred
  • Must be a minimum of 18 years of age
  • Strong verbal and written communication skills.
  • Bilingual a plus
  • Local Bartender’s (Class D Operator’s) License OR Local Manager’s (Class B Operator’s) License
  • State of Wisconsin Food Manager Certificate (ServSafe Preferred) 
  • Must have reliable transportation

Fall in love with dining out all over again! Margaux brings the best of French cuisine into this modern and sophisticated, cosmopolitan, yet relaxed setting and lets the food and drink inspire great experiences!