ZipRecruiter

Log In

1

Virtual Customer Service Agent Jobs in Rochester, NY

GEICO

entry level sales agent

Batavia, NY · On-site

Insurance Sales/Service Agent Join the GEICO Local Office - Batavia Sales Team and start building ... Servicing existing accounts and ensuring customers make buying decisions based with the right ...

GEICO

entry level sales agent

Batavia, NY

Insurance Sales/Service Agent Join the GEICO Local Office - Batavia Sales Team and start building ... Servicing existing accounts and ensuring customers make buying decisions based with the right ...

GEICO

entry level sales agent

Batavia, NY · On-site

Insurance Sales/Service Agent Join the GEICO Local Office - Batavia Sales Team and start building ... Servicing existing accounts and ensuring customers make buying decisions based with the right ...

Sherwin-Williams

Customer Service Specialist

Geneseo, NY · On-site

$16.50 - $21.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... This position is eligible for health benefits, such as prescription savings and virtual physician ...

next page

Showing results 1-20

People also search for

All JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Rochester, NY

Virtual Customer Service Agent information

See Rochester, NY salary details

$9

$17

$27

How much do virtual customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual customer service agent in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What Does a Virtual Customer Service Agent Do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges Virtual Customer Service Agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What are Virtual Customer Service Agents?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Rochester, NY? The most popular types of Customer Service Agent jobs in Rochester, NY are:
What are popular job titles related to Virtual Customer Service Agent jobs in Rochester, NY? For Virtual Customer Service Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Agent jobs in Rochester, NY look for? The top searched job categories for Virtual Customer Service Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Customer Service Agent jobs? Cities near Rochester, NY with the most Virtual Customer Service Agent job openings:
Virtual Customer Service Agent jobs near you
Customer Service Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member

State Farm

Canandaigua, NY • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

State Farm rating

7.5

Company rating: 7.5 out of 10

Based on 1,355 frontline employees who took The Breakroom Quiz

183rd of 258 rated insurance

Job description

Responsive recruiter
Replies within 24 hours
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

ROLE DESCRIPTION:
As a customer service manager with Ryan Bush State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and hard-working candidates.
RESPONSIBILITIES:
  • Collaborate with the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Provide an exceptional customer experience to all customers.

QUALIFICATIONS:
  • Multiple years working in customer service or other relevant experience.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.

Compensation: $45,000.00 - $60,000.00 per year
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to make an impact, see immediate success, we could be the place for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
  • Our office is located in Fairport & Canandaigua.
  • Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
  • I am a second generation State Farm agent.
  • I am a proud graduate of St. Bonaventure University.
  • We currently have 10 team members at our agency.
  • We have 45 years of combined insurance experience in our office.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, and Senior Vice President's Club

We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

What State Farm employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply