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Temporary Customer Service Agent Jobs in Rochester, NY

Unifi

Airport Customer Service Agent - ROC Delta

Rochester, NY · On-site

$15.25 - $20.50/hr

General information Job Title Airport Customer Service Agent - ROC Delta Date Monday, January 12, 2026 Entity Unifi Aviation, LLC State New York City Rochester Base Pay Rate: $ 16.00 Full/Part Time ...

Meenan

Customer Care Agent

Hopewell, NY · On-site

$15.75 - $21/hr

We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound ...

Star Group LP

Customer Care Agent

Hopewell, NY · On-site

$18 - $20/hr

We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound ...

DHL Express (USA), Inc.

Casual Service Agent

Rochester, NY · On-site

$23.76/hr

DHL is currently hiring for a on-call Casual Service Agent . Operation Agents provide operational ... Provides customer service, sales and operational support for the Service Center * Answers phone and ...

GEICO

Service Agent

Rochester, NY · On-site

$16.75 - $21/hr

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers ...

Walgreens

Customer Service Associate - Temporary

Le Roy, NY · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate - Temporary

Le Roy, NY · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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How much do temporary customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for temporary customer service agent in Rochester, NY is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Temporary Customer Service Agent, and why are they important?

To thrive as a Temporary Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Patience, adaptability, and a positive attitude help agents effectively handle diverse customer interactions and fast-paced environments. These skills ensure efficient issue resolution and high customer satisfaction, which are critical for business success.

What are some common challenges faced by Temporary Customer Service Agents, and how can they be addressed?

Temporary Customer Service Agents often face the challenge of quickly adapting to new systems and workflows, as their assignments are typically short-term and fast-paced. It can be demanding to learn product details, company policies, and customer service protocols in a limited timeframe. Building strong communication skills and asking questions early on can help ease the transition. Temporary agents benefit from proactively seeking feedback and collaborating with permanent team members to ensure they provide consistent, high-quality support to customers.

What is a Temporary Customer Service Agent?

A Temporary Customer Service Agent is a professional hired for a limited period to assist customers with inquiries, complaints, or support requests, usually during peak seasons or to cover staff shortages. Their primary role is to ensure customer satisfaction by providing timely and helpful responses through various channels like phone, email, or chat. They often work in industries such as retail, hospitality, or call centers and may be employed directly or through staffing agencies. The position typically requires good communication skills, problem-solving abilities, and a customer-oriented attitude. Temporary agents may have the opportunity to transition to permanent roles based on performance and business needs.

What is the difference between Temporary Customer Service Agent vs Customer Service Representative?

AspectTemporary Customer Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, retail, or online support; short-term assignmentsCall centers, retail, or office settings; permanent or long-term roles
Employer UsageTemporary staffing agencies, seasonal rolesCompanies across industries; permanent positions
Search & Comparison IntentTemporary roles, short-term customer supportLong-term customer service careers, full-time roles

The main difference between a Temporary Customer Service Agent and a Customer Service Representative lies in the employment duration and context. Temporary Customer Service Agents typically work short-term, seasonal, or project-based roles often through staffing agencies, while Customer Service Representatives usually hold permanent, long-term positions within companies. Both roles require similar skills and training, but their employment terms and job stability differ.

What are the most commonly searched types of Customer Service Agent jobs in Rochester, NY? The most popular types of Customer Service Agent jobs in Rochester, NY are:
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Temporary Customer Service Agent jobs near you
Airport Customer Service Agent - ROC Delta

Airport Customer Service Agent - ROC Delta

Unifi

Rochester, NY • On-site

$15.25 - $20.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

General information
Job Title
Airport Customer Service Agent - ROC Delta
Date
Monday, January 12, 2026
Entity
Unifi Aviation, LLC
State
New York
City
Rochester
Base Pay Rate:
$ 16.00
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
P.M. shift
Part Time Days
Days of the weekShiftShift Start TimeThursday, Friday, SaturdayP.M. shift04:00pm
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Job Summary:
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Benefits:
  • Flight Privileges: Offered after 30 days for employees and eligible family members!

  • Weekly pay for hourly employees (could change it specific to the state e.g. CA)

  • Full time starts at 30 hours per week!

  • Paid time off (for full-time employees).

  • Comprehensive Medical, Dental and Vision Insurance (for full-time employees).

  • 401k for all employees.

  • Exclusive discounts and additional wellness programs.

Job Duties:
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.

  • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.

  • Direct passengers through Customs, Immigration, and Quarantine.

  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

  • Push wheelchairs with passengers through all areas of the airport.

  • Adhere to all safety procedures and policies.

  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.

Qualifications:
  • High School diploma or GED.

  • Must be at least 18 years of age.

  • Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:
  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:
  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.

  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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