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Virtual Customer Service Agent Jobs in Rochester, NY

Unifi

Airport Customer Service Agent - ROC Delta

Rochester, NY · On-site

$15.25 - $20.50/hr

General information Job Title Airport Customer Service Agent - ROC Delta Date Monday, January 12, 2026 Entity Unifi Aviation, LLC State New York City Rochester Base Pay Rate: $ 16.00 Full/Part Time ...

Meenan

Customer Care Agent

Hopewell, NY · On-site

$15.75 - $21/hr

We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound ...

Star Group LP

Customer Care Agent

Hopewell, NY · On-site

$18 - $20/hr

We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound ...

DHL Express (USA), Inc.

Casual Service Agent

Rochester, NY · On-site

$23.76/hr

DHL is currently hiring for a on-call Casual Service Agent . Operation Agents provide operational ... Provides customer service, sales and operational support for the Service Center * Answers phone and ...

GEICO

Service Agent

Rochester, NY · On-site

$16.75 - $21/hr

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers ...

GEICO

entry level sales agent

Batavia, NY · On-site

Insurance Sales/Service Agent Join the GEICO Local Office - Batavia Sales Team and start building ... Servicing existing accounts and ensuring customers make buying decisions based with the right ...

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How much do virtual customer service agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual customer service agent in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What Does a Virtual Customer Service Agent Do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges Virtual Customer Service Agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What are Virtual Customer Service Agents?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Rochester, NY? The most popular types of Customer Service Agent jobs in Rochester, NY are:
What are popular job titles related to Virtual Customer Service Agent jobs in Rochester, NY? For Virtual Customer Service Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Agent jobs in Rochester, NY look for? The top searched job categories for Virtual Customer Service Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Customer Service Agent jobs? Cities near Rochester, NY with the most Virtual Customer Service Agent job openings:
Virtual Customer Service Agent jobs near you
Airport Customer Service Agent - ROC Delta

Airport Customer Service Agent - ROC Delta

Unifi

Rochester, NY • On-site

$15.25 - $20.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

General information
Job Title
Airport Customer Service Agent - ROC Delta
Date
Monday, January 12, 2026
Entity
Unifi Aviation, LLC
State
New York
City
Rochester
Base Pay Rate:
$ 16.00
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
P.M. shift
Part Time Days
Days of the weekShiftShift Start TimeThursday, Friday, SaturdayP.M. shift04:00pm
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Job Summary:
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Benefits:
  • Flight Privileges: Offered after 30 days for employees and eligible family members!

  • Weekly pay for hourly employees (could change it specific to the state e.g. CA)

  • Full time starts at 30 hours per week!

  • Paid time off (for full-time employees).

  • Comprehensive Medical, Dental and Vision Insurance (for full-time employees).

  • 401k for all employees.

  • Exclusive discounts and additional wellness programs.

Job Duties:
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.

  • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.

  • Direct passengers through Customs, Immigration, and Quarantine.

  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

  • Push wheelchairs with passengers through all areas of the airport.

  • Adhere to all safety procedures and policies.

  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.

Qualifications:
  • High School diploma or GED.

  • Must be at least 18 years of age.

  • Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:
  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:
  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.

  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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