ZipRecruiter

Log In

1

Virtual Customer Service Agent Jobs in Wisconsin

Alera Group

Commercial Lines Customer Service - Agent

Appleton, WI · Hybrid

$43K - $59K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OVERVIEW Commercial Lines Customer Service Agent - Property & Casualty Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI At Alera Group , our Property ...

New

Alera Group

Commercial Lines Customer Service - Agent

Onalaska, WI · Hybrid

$41K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OVERVIEW Commercial Lines Customer Service Agent - Property & Casualty Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI At Alera Group , our Property ...

Alera Group

Commercial Lines Customer Service - Agent

Wausau, WI · Hybrid

$47K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OVERVIEW Commercial Lines Customer Service Agent - Property & Casualty Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI At Alera Group , our Property ...

New

Alera Group

Commercial Lines Customer Service - Agent

Waukesha, WI · Hybrid

$44K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OVERVIEW Commercial Lines Customer Service Agent - Property & Casualty Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI At Alera Group , our Property ...

New

Alera Group

Commercial Lines Customer Service - Agent

Onalaska, WI · On-site

$41K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OVERVIEW Commercial Lines Customer Service Agent - Property & Casualty Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI At Alera Group , our Property ...

Alera Group

Commercial Lines Customer Service - Agent

Onalaska, WI · Hybrid

$41K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OVERVIEW Commercial Lines Customer Service Agent - Property & Casualty Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI At Alera Group , our Property ...

Alera Group

Commercial Lines Customer Service - Agent

Green Bay, WI · Hybrid

$43K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OVERVIEW Commercial Lines Customer Service Agent - Property & Casualty Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI At Alera Group , our Property ...

New

Unifi

Airport Customer Service Agent - MSN (PT)

Madison, WI · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Airport Customer Service Agent - MSN (PT) Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in ...

Unifi

Airport Customer Service Agent - MSN (PT)

Madison, WI · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General information Job Title Airport Customer Service Agent - MSN (PT) Date Tuesday, June 2, 2026 Entity Unifi Aviation, LLC State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time ...

Formlabs

Technical Customer Service Agent

Milwaukee, WI · On-site

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Respond within the published Service Level Agreements, and promise to our customers * Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an ...

Formlabs

Technical Customer Service Agent

Milwaukee, WI

  • Medical

  • Dental

  • Vision

  • Retirement

Respond within the published Service Level Agreements, and promise to our customers * Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an ...

Unifi Aviation LLC

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Envoy Air

Part Time Ramp and Customer Service Agent

Appleton, WI · On-site

$15.20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Wisconsin

Virtual Customer Service Agent information

See Wisconsin salary details

$9

$18

$27

How much do virtual customer service agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual customer service agent in Wisconsin is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.14 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.
More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Wisconsin?

The most popular types of Customer Service Agent jobs in Wisconsin are:

What are popular job titles related to Virtual Customer Service Agent jobs in Wisconsin?

For Virtual Customer Service Agent jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Wisconsin look for?

The top searched job categories for Virtual Customer Service Agent jobs in Wisconsin are:

What cities in Wisconsin are hiring for Virtual Customer Service Agent jobs?

Cities in Wisconsin with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Wisconsin as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,146 per year, or $18.3 per hour.

Commercial Lines Customer Service - Agent

Alera Group

Appleton, WI • Hybrid

$43K - $59K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Alera Group rating

8.0

Company rating: 8.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

164th of 308 rated insurance

Job description

OVERVIEW
Commercial Lines Customer Service Agent – Property & Casualty

Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking a Commercial Lines Customer Service Agent to provide responsive, accurate support to commercial insurance clients. This role partners closely with Producers and Account Managers to service accounts, process policy changes, coordinate renewals, and deliver a consistently positive client experience.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role focuses on client service delivery, policy servicing, renewals support, and operational accuracy while collaborating with producers, account managers, underwriters, and internal service teams.
Why Alera Group

  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way


RESPONSIBILITIES
What You’ll Do / Your ImpactClient Partnership & Risk Strategy
  • Manage client communications related to renewals, policy changes, audits, billing, and general service inquiries
  • Respond promptly to client questions regarding coverage, billing, and claims
  • Build rapport with clients and contribute to longterm relationship retention
Operational Excellence
  • Service a portfolio of commercial accounts across multiple industries
  • Process endorsements, cancellations, certificates of insurance, and other policy changes
  • Prepare and review renewal submissions, applications, and proposals for new and existing business
  • Coordinate with underwriters and carriers to obtain quotes and coverage options
  • Maintain accurate documentation and data entry within agency management systems
  • Ensure adherence to insurance regulations, company standards, and client requirements
Strategic Contribution
  • Support producers and account managers in marketing new and renewal business with a focus on retention
  • Collaborate with internal teams and carriers to deliver seamless, highquality service
  • Continue building technical knowledge of commercial insurance products and exposures

QUALIFICATIONS
What You BringRequired
  • High school diploma or equivalent (associate or bachelor’s degree preferred)
  • Active Property & Casualty insurance license, or ability to obtain within a specified timeframe
  • Strong written and verbal communication skills
  • Excellent organizational, timemanagement, and prioritization skills
  • High attention to detail and accuracy
Preferred
  • Two or more years of commercial lines servicing experience
  • Working knowledge of commercial insurance products such as general liability, property, workers’ compensation, auto, and umbrella
  • Experience with agency management systems such as Applied Epic or AMS360
  • Professional designations such as CISR or CIC, or willingness to pursue
Core Competencies
  • Clientfirst mindset
  • Detail orientation and accuracy
  • Accountability and followthrough
  • Professional communication
  • Collaboration and teamwork
  • Continuous learning and development

ADDITIONAL INFORMATION

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

  • Role-specific learning paths

  • Leadership development programs

  • Technical and compliance training

  • Industry certifications and continuing education support

  • Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications 

This position may require:

  • Active State Life & Health License

  • Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-KL1

#LI-In-Hybrid


Location Type
Hybrid - 3 or more days in office - Office UKG Work locationQualifications:
What You BringRequired
  • High school diploma or equivalent (associate or bachelor’s degree preferred)
  • Active Property & Casualty insurance license, or ability to obtain within a specified timeframe
  • Strong written and verbal communication skills
  • Excellent organizational, timemanagement, and prioritization skills
  • High attention to detail and accuracy
Preferred
  • Two or more years of commercial lines servicing experience
  • Working knowledge of commercial insurance products such as general liability, property, workers’ compensation, auto, and umbrella
  • Experience with agency management systems such as Applied Epic or AMS360
  • Professional designations such as CISR or CIC, or willingness to pursue
Core Competencies
  • Clientfirst mindset
  • Detail orientation and accuracy
  • Accountability and followthrough
  • Professional communication
  • Collaboration and teamwork
  • Continuous learning and development
Education:UNAVAILABLEEmployment Type: FULL_TIME

What Alera Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply