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Virtual Customer Service Agent Jobs in Madison, WI

Envoy Air

Part Time Customer Service Agent

Madison, WI · On-site

$18.58/hr

As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to ...

Unifi

Airport Customer Service Agent - MSN (PT)

Madison, WI · On-site

$15.50 - $21/hr

General information Job Title Airport Customer Service Agent - MSN (PT) Date Tuesday, June 2, 2026 Entity Unifi Aviation, LLC State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time ...

Unifi

Airport Customer Service Agent - MSN (PT)

Madison, WI · On-site

$15.50 - $21/hr

Airport Customer Service Agent - MSN (PT) Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in ...

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All JobsCustomer Service Agent JobsVirtual Customer Service Agent JobsVirtual Customer Service Agent Jobs in Madison, WI

Virtual Customer Service Agent information

See Madison, WI salary details

$9

$18

$27

How much do virtual customer service agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for virtual customer service agent in Madison, WI is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.10 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Madison, WI?

The most popular types of Customer Service Agent jobs in Madison, WI are:

What are popular job titles related to Virtual Customer Service Agent jobs in Madison, WI?

For Virtual Customer Service Agent jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in Madison, WI look for?

The top searched job categories for Virtual Customer Service Agent jobs in Madison, WI are:

What cities near Madison, WI are hiring for Virtual Customer Service Agent jobs?

Cities near Madison, WI with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $38,081 per year, or $18.3 per hour.

Part Time Customer Service Agent

Envoy Air Inc.

Madison, WI

$18.58/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Envoy Air rating

6.0

Company rating: 6.0 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

20th of 26 rated airlines

Job description

Come and work for Envoy Air, an American Airlines Group Company, at MSN and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

 

We are hiring immediately, with no experience required!

Pay rate: $18.58 / HR


What’s in it for you?

  • Travel for free with your family and friends on flights across the American Airlines global network.
  • Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
  • Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
  • In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
  • Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
  • Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

  • Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
  • This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
  • No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination.
  • This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Requirements:

  • Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
  • 18 years or older.
  • High school diploma, GED, or international equivalent.
  • Ability to pass a pre-employment drug screen and background check.
  • Authorized to work in U.S. without sponsorship.

Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos

#EnvoyOversight

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT. 

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

What Envoy Air employees say

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