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Virtual Csr Jobs in Boston, MA (NOW HIRING)

TransCore

Customer Service Representative

East Boston, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

Connexion Systems & Engineering, Inc.

Be Seen First

Customer Service Representative

Marlborough, MA · On-site

$18/hr

Customer Service Representative $18/hr | 9 Openings | Monday-Friday | Hybrid After Training | No Weekends We are immediately hiring 9 Customer Service Representatives for a growing consumer support ...

Peakzi

CSR

Marlborough, MA · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Marlborough, MA | Full-Time | In-Office Love Helping People? Thrive in a Fast-Paced Environment? A great residential service company is looking for a friendly ...

U-Haul

Customer Service Representative

East Walpole, MA · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Hathorne, MA · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Safeguard

Customer Service Representative

Sharon, MA · On-site

$45K - $48K/yr

As a Customer Service Representative for Safeguard, your ability to listen, understand and solve problems to daily business challenges will prove vital in acquiring and keeping customers coming back.

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All JobsCsr JobsVirtual Csr JobsVirtual Csr Jobs in Boston, MA

Virtual Csr information

See Boston, MA salary details

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How much do virtual csr jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual csr in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is a virtual CSR?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a virtual CSR?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by virtual CSRs, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.

What are the most commonly searched types of Csr jobs in Boston, MA?

The most popular types of Csr jobs in Boston, MA are:

What are popular job titles related to Virtual Csr jobs in Boston, MA?

For Virtual Csr jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Virtual Csr jobs in Boston, MA look for?

The top searched job categories for Virtual Csr jobs in Boston, MA are:

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Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Customer Service Representative

TransCore

East Boston, MA • On-site

$16.50 - $20/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

134th of 161 rated electronics manufacturers

Job description

Customer Service Representative

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.

Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program.

Pay Range: $16.50 - 20/hr. based on qualifications and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Responsible for all types of customer account maintenance.
  • Determines the accuracy of account information.
  • Ensures all required information is provided for security, processes payments, and adjustments.
  • Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.
  • Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.

Additional Duties that May be Required:

  • Assist at other E-ZPass MA facilities.
  • Assist in manning live sign-ups.
  • Assist with phones (inbound/outbound calls).

Required Skills:

  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
  • Minimum of one year of customer service and data entry experience.
  • Adapt quickly, efficiently, and positively to various projects assigned.
  • Works well in a fast-paced, multi-task environment.
  • Must remain professional under every circumstance with customers and staff members.
  • Must maintain a good attendance record.

Education: High school diploma or equivalent preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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