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Virtual Csr Jobs in Virginia (NOW HIRING)

Addison Group

Customer Service Representative

Herndon, VA · On-site

$22 - $23/hr

Job Title: Customer Service Representative Industry: Telecommunications Location: Herndon, VA ... Interview process includes a virtual interview followed by an onsite interview. Perks: * Hybrid ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

1-800-PLUMBER

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

Training & development Customer Service Representative (CSR) / Dispatcher - Plumbing & HVAC Company: 1-800-Plumber +Air of Centreville Location: Centreville, VA Employment Type: Full-Time About Us 1 ...

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative ITCON Services is seeking to hire seasoned Customer Service Representatives for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and ...

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All JobsCsr JobsVirtual Csr JobsVirtual Csr Jobs in Virginia

Virtual Csr information

See Virginia salary details

$9

$18

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How much do virtual csr jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual csr in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a virtual CSR?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a virtual CSR?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by virtual CSRs, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.
What are the most commonly searched types of Csr jobs in Virginia? The most popular types of Csr jobs in Virginia are:
What are popular job titles related to Virtual Csr jobs in Virginia? For Virtual Csr jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Csr jobs in Virginia look for? The top searched job categories for Virtual Csr jobs in Virginia are:
What cities in Virginia are hiring for Virtual Csr jobs? Cities in Virginia with the most Virtual Csr job openings:
Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

Addison Group

Herndon, VA • On-site

$22 - $23/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Job Title: Customer Service Representative

Industry: Telecommunications

Location: Herndon, VA

Assignment Type: Contract | Hybrid (3–4 days onsite)

Pay: $22.00–$23.00 per hour

Work Schedule: Monday–Friday | 8:30 AM–5:00 PM | 40 hours per week

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company:

Our client is a well-established organization within the telecommunications industry that provides specialized regulatory and operational support to businesses across multiple sectors. Known for its collaborative culture and commitment to customer service, the organization offers employees the opportunity to develop industry knowledge while working alongside an experienced team.

Job Description:

We are seeking a detail-oriented Customer Service Representative to provide exceptional support to customers while assisting internal teams with administrative and operational functions. This role combines customer communication, data management, and project coordination in a fast-paced, team-oriented environment. Comprehensive training will be provided to help you learn industry-specific systems and processes.

Key Responsibilities:

  • Answer incoming customer phone calls and respond to shared email inquiries in a professional and timely manner.
  • Direct customer requests to the appropriate internal departments when necessary.
  • Enter, update, and maintain customer records using proprietary software and internal databases.
  • Support operational staff with administrative tasks and project coordination.
  • Review documentation for accuracy and ensure records are complete and organized.
  • Build positive customer relationships through responsive and solution-focused communication.
  • Assist with additional team projects and administrative duties as assigned.

Qualifications:

  • Bachelor's degree preferred, or equivalent combination of education and relevant experience.
  • Previous experience in customer service, administrative support, project coordination, or a related field.
  • Excellent verbal and written communication skills.
  • Strong attention to detail with exceptional organizational abilities.
  • Comfortable learning new software and technical processes.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Experience using CRM or membership management systems is a plus.
  • Interest in telecommunications, technology, or regulatory industries is highly desirable.
  • Positive attitude, strong work ethic, and ability to thrive in a collaborative team environment.

Additional Details:

  • Hybrid schedule with 3–4 days onsite.
  • Contract assignment expected to last several months.
  • Team size: Approximately 7–10 employees.
  • Interview process includes a virtual interview followed by an onsite interview.

Perks:

  • Hybrid work environment.
  • Comprehensive training provided.
  • Opportunity to gain experience in the telecommunications industry.
  • Collaborative and supportive team culture.
  • Exposure to specialized regulatory and operational processes.
  • Opportunity to expand technical and professional skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.